Welcome to the NR Connected Business Breakfast Networking Event happening on Tuesday 1st April2025 at Royal Norwich Golf Course . Start your day with a delicious breakfast while making valuable connections with fellow business professionals. This in-person event is a great opportunity to expand your network and grow your business. Don’t miss out on this chance to kickstart your day with meaningful conversations and collaborations. See you there!
Speaker: Mark McAllister, Chair of Ofgem since November 2023.
Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. This accredited qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role. The qualification covers the principles of customer service including how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Principles of customer service. Understand how customer needs and expectations are formed. Know the interpersonal skills and appropriate behaviour required in the customer service environment. Understand the principles of responding to customers’ problems or complaints. Subject to passing a 30 question multiple choice exam paper delegates will gain the Highfield Awarding Body for Compliance Level 2 Award in Customer Service. You will be given a HABC Customer Service manual to take away and keep after the course for future reference. Course price: From £100.00 For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
How do you use Instagram to grow your brand and create business?
Instagram is much more than just posting pretty pictures.
There are over 1billion users on Instagram making it the fourth most popular social media platform. Instagram users like to follow businesses with 90% of them doing so and 81% of users use Instagram to research products and services. On top of that 67% of Instagram users swipe up on stories which is a route straight to your shop!
This means that by using Instagram you have a great opportunity to grow followers, create awareness for your business and make sales.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be provided.
Lunch provided: On a half-day course, hot drinks and biscuits will be provided.
Course Content:
An overview of Instagram
Your business Instagram
Creating your grid
The importance of hashtags
Stories and storyboarding
Instagram reels
Instagram Video
Instagram live
Scheduling
Instagram shop
Get the most from your bio
Why you shouldn’t use filters
Promoting Instagram posts
Instagram Ads
By the end of the course you will have a good understanding of Instagram and how it can help your business.
You will have the confidence to create posts, engage and put together a strategy to grow your business.
Course costs £54 per person. For more details please contact us at [email protected] or on 01603 788950.
This course has been designed to ensure that all employees are aware of their own safety and the safety of customers, contractors and the public. It is applicable in any workplace and the training can be adapted to meet specific needs.
This course enables attendees to understand the principles of Health and Safety, contribute to any Health and Safety Management system, develop an understanding of the responsibilities placed on employers and employees, develop an understanding of hazard, risk and the main causes of harm to workers, acknowledge the importance of following systems, procedures and rules and understand how individual action can reduce risks to health and safety
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: Lunch and refreshments will be provided throughout the day.
Please note that it is a requirement of the HABC, the awarding body, that we need to see photographic proof of identity of each candidate before they can be entered into the exam, for example, passport, driving licence, student union card or work pass.
Course Content
Legislation
Health
Safety
Welfare
The workplace and workplace equipment
Risk assessment
Manual Handling
Hazardous substances
Ergonomics and work station design
Transport and vehicles
Noise and vibration
Subject to passing a 20 question multiple choice exam paper delegates will gain the HIGHFIELD AWARDING BODY FOR COMPLIANCE Level 2 Award in Health and Safety in the Workplace. It is recommended that this qualification is refreshed every 3 years.
You will be given a HABC Health and Safety manual to take away and keep after the course for future reference.
Course costs £119 per person. For more details please contact us at [email protected] or on 01603 788950.
This interactive half-day workshop will be delivered by Google AdWords Specialist, Michael Townsend, Managing Director of Wolf Digital Marketing. This AdWords training course will give delegates an in-depth & comprehensive view of what elements combine to create profitable campaigns. If your AdWords campaigns aren’t meeting your objectives and not providing a positive ROI, this is the course for you.
Who Should Attend?
This is a practical workshop aimed at people who are responsible for ensuring that their Google AdWords advertising is reaching the right people within the desired cost-per-acquisition whilst achieving the overall campaign objectives. Delivered in an easy-to-grasp and non-technical format, delegates will be given a briefing before the day, to ensure that they receive maximum benefit from the workshop.
Michael will be on hand to provide guidance on delegates existing accounts on the day.
Required Equipment: Laptop & access to a Google AdWords account (Norfolk Chamber can provide access to a limited amount of laptops upon request).
About Michael
Michael has worked in digital marketing for over 11 years both client and agency side. He helps businesses reach their business goals & improve their profitability through effective digital marketing strategies. Michael has also worked and trained businesses across the UK & Europe on improving their digital marketing performance and digital strategy. The focus is on keeping the workshop as jargon-free as possible and providing practical help, tips and advice that will allow you to get the maximum out of your Google advertising.
Here’s what delegates have to say about our Google Adwords Training…
“I learnt great tips regarding keywords and Click-Through-Rates.”
“I learnt a lot of actions of Google Adwords. This has been very good!”
“Lots of useful stats about campaigns performing well and badly. Negative search term tool and Google Ad extensions. Excellent!”
Location: Carrowbreck House, 300 Drayton High Road, Norwich, NR6 5BJ.
This course develops many of the features of Microsoft Excel. We will look at the most useful elements, including formulas and functions, using Excel as a database and sharing text and data with other applications. Everything will be explained in straightforward terms. It is also an opportunity to iron out any bad habits that you may have picked up.
Duration:One-day course (9:30am – 4:00pm approximately) Equipment:No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a sandwich lunch with crisps and cakes will be provided. Refreshments will be available throughout the duration of this course.
Review Brief review of general Excel principles: Arithmetic formulas Looking at +, -, * & / Brackets BODMAS Advanced AutoSum Unusual ranges Auto-Average/Max/Min/Count AutoFill Building Functions Using the Paste Function dialog Basic functions Functions with one argument: Statistical functions Absolutes When/how to use absolute references Formulas and Functions between Sheets and Workbooks Summarising data from multiple sheets Linking workbooks Advanced Functions Functions with more than one argument e.g. the IF Function
Course price: From £72.00
For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
Location: Carrowbreck House, 7 Carrowbreck House, Norwich, NR6 5FA. This short course is for anyone starting-up or already running their own business who also has a working knowledge of spreadsheets. The course will show you how to record everything you need to meet the statutory requirements of HMRC using Excel spreadsheets. The documentation you need to keep and how to store it for easy retrieval will be explained. The submission of statutory returns will also be covered. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available, plus a copy of any records you currently keep. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Register with HMRC as self-employed By telephone or post or online Self-Employed rules explained, Trading Year-end and Self-Assessment Tax Returns Spreadsheets for Income and Expenditure, Sales Invoices, Purchase Invoices and Statements, Customer and Supplier lists (ledgers) Bank Statements, Credit Card Statements, receipts for cash purchases and how to cross-reference these. Easy retrieval is important as HMRC may wish to inspect your records Equipment and materials you have already bought and will be used in your business Self-Assessment Tax Returns Course price: £74.00 – £96.00 For more information please call us on 01603 788950, or email [email protected]
This course develops many of the most useful aspects of Excel such as formulas and functions, list management, and more advanced features including Pivot Tables and summarising data across multiple sheets or books.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: Lunch and refreshments will be provided throughout the day.
Course Content
review of Excel principles
functions
linking multiple sheets and workbooks
list management (databases)
pivot tables
graphs and charts
macros
explanation of different versions
Course costs £109 per person. For more details please contact us at [email protected] or on 01603 788950.
The Forum, Norwich • Friday March 18, 2016 • 2-4pm
✔ Are you thinking about recruiting an apprentice? ✔ Do you want to know more and get some helpful support and advice?
If so, the Apprenticeships Norfolk Network would be very pleased if you could join us on Friday 18 March at 2pm at The Forum (Millennium Plain, Norwich, NR2 1TF) where you will have the chance to meet apprenticeship ambassadors – employers who already have apprentices and can tell you all about it firsthand.
You will also have the opportunity to welcome the Pass the Torch campaign to Norfolk, an initiative by The Association of Colleges for the Eastern Region and the Skills Funding Agency that symbolises the passing on of knowledge. Afterwards, join us to chat to the ambassadors over afternoon tea.
This coincides with a By Apprentices open day in The Forum, where apprentices will showcase items that they have created, designed, engineered or made and will be on hand to explain their involvement.
Meet the Ambassadors is a free event but booking is essential and will be on a first-come-first-served basis. Please book here by Monday March 14, 2016.
This course has been designed to ensure that supervisors, owners, team leaders and managers are aware of their health and safety responsibilities in improving health and safety culture or that of their organisations. It provides an opportunity to look more deeply into general health and safety from a supervisory perspective.
At the end of this course, delegates will be able to demonstrate an understanding of the main concepts of health and safety, show awareness of the benefits of a positive health and safety culture, explain the roles and responsibilities of individuals, supervisors and management in health and safety and demonstrate an understanding of health and safety control and improvement strategies available to supervisors.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: Lunch and refreshments will be provided throughout the course.
Course Content
legislation (UK only)
concept of health and safety
accidents in the workplace
ill health in the workplace
health and safety organisation and management
supervising health and safety
There will be a gap between days two and three of the course for delegates to revise from the book given during the course. Subject to passing a multiple choice exam paper delegates will be awarded the Highfield Awarding Body for Compliance Level 3 Award in Health and Safety in the Workplace.
Course costs £349 per person. For more details please contact us at [email protected] or on 01603 788950.
Do you often wonder what you have achieved? Do you find yourself juggling between tasks? Do you view time as your enemy? This workshop is for anyone who wishes to make the maximum use of their time. The principles and practices of effective time management are covered and helps participants evaluate and improve their own personal effectiveness.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: Lunch and refreshments will be provided throughout the course.
Course Content
Identifying Working Styles
Activity Logs/To Do Lists
Urgent v Important
Managing Your Diary
Motivation
Managing Daily Tasks
Time Stealers
Delegation
Filing
Setting Goals & Objectives
Course costs £109 per person. For more details please contact us at [email protected] or on 01603 788950.
Getting back into studying is daunting, especially if you haven’t done exams for a long time, or you weren’t confident with them to start with!
We’ll explain the two types of CIPS exams:
Multiple choice
Essay-style
Including some example questions to put your mind at ease about what you’ll encounter in your studies.
There will be opportunities to have a go at some questions using the knowledge of Procurement that you already have and ask any questions to have about them
This webinar is suitable for anyone considering studying CIPS, or those who have just started. By the end of the webinar, we hope that you’ll feel more confident about exams and ready to tackle your career progression!