As the overall Corona Virus (COVID-19) situation, escalates, Norfolk Chambers is trying to ensure the International Documentation Team can continue to provide you with a good level of service. We have put a contingency plan in place, which will minimise disruption, but will involve some changes to working hours and our ability to turn around documents as quickly as we have previously done.
As of Monday 23 March, we will only be processing same day e-zCert ‘standard’ documentation between the hours of 8.30am – 12 Noon. Any documents received after this time will still be processed, but will be completed by the following day. All e-zCert ‘express’ documents will be processed between 8.30am and 3pm
Julie Austin, International Trade Manager at Norfolk Chamber said:
“We are advising all customers to use our electronic platform – e-zCert. This will ensure almost all physical interactions between customers and our documentation team are eliminated but that documents can still be obtained quickly and easily.”
Customers can apply for their documents through the system by:
- Selecting which document you are applying for
- Filling in each required box with information verifiable from your back-up
- Uploading appropriate back-up documents to evidence information stated on the form
- The document is then checked by us to ensure it contains all required information and matches the back-up provided by you
- If everything is in order the document is then approved by us and returned to you via the system
The ‘Express’ function of our system enables documents to be printed at customers’ premises. Blank forms can be purchased by customers in packs of 10 and the documents are applied for, checked, and approved through e-zCert.
For all customers using the e-zCert system for the first time we offer a free checking service to ensure they are confident when using it for documentation. If you would like to move across to the new system we highly recommend registering and familiarising yourself with it prior to any escalation of the COVID-19 situation.
You can find up-to-date advice from the Government here, advice from ACAS here, and resources from Public Health England to display at your workplace here.
If you have any questions about the e-zCert system or our international documentation services please get in touch with Julie Austin, International Trade Manager on 01603 729706 or at [email protected]
