Norfolk Chamber of Commerce is proud to support the Lord Mayor’s Awards, and in particular sponsor the Customer Care Award. Helping businesses find new customers, and develop existing relationships, is at the core of Chamber activity. We’ve been providing help and support for the region’s commerce since 1896; always owned and directed by our business members, and always there for businesses of all sizes, and in all sectors.
We enable companies to find new connections through our publications and by meeting face to face. More than 3000 delegates attend the 90 plus events we hold each year.
Increasingly the region’s businesses reach new contacts locally and internationally, by promoting their businesses through adding news items, events and knowledge articles to the Chamber’s community website with its 5,500 visitors a month and its 4,800+ twitter followers.
It’s in the digital and online arena where the biggest changes are happening to customer care of course. Business to business, and consumer oriented, companies have embraced the demand for online selling. Now they must grasp the longer term implications of retaining customer loyalty in a digital world.
Innovative, pro-active customer care will be a key element in the growth, or otherwise, of the region’s businesses as we pass from relentless austerity into a period of seemingly tentative recovery.
West Norfolk’s businesses have always demonstrated the tenacity and resilience to survive the darker times, and the innovation and attitude to flourish in brighter days. New technology will provide new opportunities to deliver customer care, but established concepts and beliefs, rooted in sound business practice, will underpin the level of customer experience that defines a successful business.
The challenge, to deliver such a level of customer care that is worthy of this award, has never been more demanding. Businesses in our region have raised their game to the highest levels.
We are thrilled to be sponsoring this year’s Customer Care Award. It’s never been a more important barometer of West Norfolk’s commercial climate.
