Norfolk Citizens Advice – Foodbank and Crisis Adviser Hours: Monday to Friday Full time Locations: Norwich- Office Based Role Responsible to: Crisis and Energy Department Lead Salary: £23,144 per annum Annual Leave: 20 days plus bank holidays Norfolk Citizens advice is seeking a dedicated Foodbank and Crisis Adviser to join our team. Are you a compassionate individual who wants to help and make a difference in people’s lives? Do you want to make a positive impact on the community? We invite talented individuals who share our visions and values to apply for this rewarding opportunity. The Role: You will collaborate with the Norwich foodbanks, Yorkshire Building Society and other teams to tackle underlying causes of poverty and hardships by providing advice on a range of issues based on the individual needs of each client. This may also include some limited casework which will ensure the client receives the most appropriate support over a period of time. We aim to reduce their need for foodbank support in the future and enable them to develop resilience and self-confidence in their lives. The Food Bank and Crisis Adviser will also support volunteers to identify issues and provide appropriate information, signposting’s and referral routes. By leading with empathy and respect you will support our clients in delivering high quality advice. This is rewarding opportunity to help others. Main Responsibilities:
- Ensure that all advice conforms to the organisations Quality Standards, policies and procedures, including, but not limited to, confidentiality and GDPR
- Maintain records on Casebook (our case recording and customer relationship management system) to ensure consistency and continuity.
- Ensure feedback is obtained from users of the service
- Produce reports, case studies and feedback for key stakeholders including funders and partner agencies
- Working with other colleagues in NCA, Trussell Trust, and partner agencies to ensure the service is available to all those who need it.
What we’re looking for:
- Excellent IT and telephone skills
- Ability to work independently as part of a team
- Ability to prioritise own work and meet deadlines
- Ability to work flexibly to meet the needs of people using the service
- Excellent communication skills and ability to build and maintain positive relationships with clients and colleagues
- Drivers Licence and car is essential
We are a strong supporter of equality, diversity and inclusive practices. The closing date for applications will be the end of business Tuesday 20th September 2023. (we reserve the right to close this early should we need too) Please APPLY HERE