Hours: 37 hours per week Monday to Friday Locations: King’s Lynn and West Norfolk- Office based Salary: £24,977 per annum Annual Leave: 20 days plus bank holidays Pension: 4.5% contribution Norfolk Citizens Advice is seeking a dedicated Caseworker to join the Crisis and Energy Department. Would you like to make a difference in the lives of people in the community? The Role: The Caseworker will receive training in providing advice. Their main role will be working on our energy projects and Digital Inclusion work. The successful candidate will be asked to work on other projects within the Crisis and Energy Department to meet our client’s needs, training will be offered for these additional projects. The role includes:
- Engaging with community leaders and facilitating group sessions for vulnerable individuals from under-represented communities, focusing on Crisis and Energy Projects. This involves helping them access specialist energy advice and other support services
- Securing funding and resources to provide digital devices and delivering personalized 1-1 support and digital skills training to individuals facing digital exclusion during crisis situations.
- As needed, assist with office management tasks in Kings Lynn and the Western Norfolk area. This includes providing support to volunteers, overseeing office operations (opening, closing and general management), conducting quality checks, and ensuring all work aligns with our standards.
What we’re looking for Essential Criteria
- Experience working with people with multiple and complex needs
- Ability to work without supervision and prioritise workload
- Proficient IT skills to carry out your work, including case management systems, Microsoft Office applications, online applications, internet and email etc.
- Excellent oral and written communication skills, including the ability to communicate complex information in a clear and accessible manner
- Excellent organisational skills
- A proven ability to work effectively with a wide variety of stakeholders
- A commitment to the aims, principles and policies of Citizens Advice
- Team player
- Ability to use telephony and IT systems to deliver services across multiple channels (face-to-face, web chat and telephony) and the ability to use bespoke systems including online referral systems and the Citizens Advice “Casebook” system.
- Experience of key holder responsibilities/office management
Desirable Criteria:
- Completion of Citizens Advice Adviser Training Programme
- Qualification in Energy Advice for example City & Guilds Energy Awareness
- Renewable Energy
- Public speaking
- Basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate
- Experience in managing volunteers
- Knowledge of basic health and safety requirements
- Knowledge of data security
- Knowledge of safeguarding
Citizens Advice is committed to equal opportunities both in service provision and employment. We offer our staff: Ongoing support and professional development 4.5% employer pension contribution Opportunity for flexible working Employee Assistance Programme 20 days annual leave plus bank holidays (pro rata) Please APPLY HERE
