Greater Anglia’s Revenue Protection team has been awarded the prestigious ‘Investor in People’ Silver status in recognition of its progressive approach to business improvement through its people.
Around 350 members of staff work in the train operator’s Revenue Protection team, the team is made up of Revenue Inspectors, Making Travel Safer officers and Gateline Operators.
The team was able to demonstrate that they have achieved the 39 requirements needed to secure the standard IIP Status, which they have held since 2009, plus an additional 76 points of evidence that led to them achieving the Silver Status. The award shows that the Revenue Protection team takes a forward thinking and expansive approach to cascading best practice through every level of the organisation.
In his report, the IIP Assessor commented that: “There has been excellent development of a more appreciative culture throughout Revenue Protection. Employees at all levels acknowledge the efforts made to show appreciation for their contribution to the success of the organisation.”
Abellio Greater Anglia’s Head of Revenue Protection, Kim Gorman, said: “The award of ‘Investor in People’ Silver Status for our team is another key milestone in our approach to offering customers a consistent, professional and high-quality standard of service. I am pleased to offer my warmest congratulations to the team, who have all worked extremely hard in achieving this award.”
Currently just 6% of UK businesses achieve the Bronze, Silver and Gold IIP accreditations.
Other teams within Abellio Greater Anglia to hold the accreditation include the Catering Team (Silver Status) and the Customer Contact Centre (Gold Status).
