Above: Norwich station Credit: Greater Anglia Rail passengers can talk directly to Greater Anglia rail managers during a ‘Meet the manager’ feedback session at Norwich station. For passengers using the train operator’s services in and out of Norwich, the ‘Meet the Manager’ event will take place from 1600-1800 on Wednesday 7 December. The session is aimed at listening to customers’ feedback and comments to help continually improve the service. Martin Moran, Greater Anglia’s Commercial, Customer Service and Train Presentation Director, said, “It’s really important to us to hear from passengers about what matters to them and answer any questions they may have. “We are keen to listen and understand people’s experiences so that we can work to continually improve our service and meet customers’ expectations and needs.” The company will also hold a further Meet the Manager event at London Liverpool Street in January and virtual Meet the Manager events. Those who cannot make the events but would like to contribute their feedback can do so via Greater Anglia’s online survey at greateranglia.co.uk/survey
