Kevin Baker, a driver on one of the Norwich Park and Ride buses operated by Norse Commercial Services, recently received praise for coming to the aid of a female passenger who had collapsed.
Laura Campbell, who was twelve weeks pregnant at the time, got onto the 17:00 bus to return to the Park and Ride site at Norwich Airport.
As Kevin’s bus drew into the site Laura collapsed; she had become overheated and her blood pressure had dropped to a dangerously low level.
“The bus driver was ever so helpful and lifted me up from the floor and sat me down on the nearest seat until I had recovered,” Laura said, “and he even offered to ring my husband on my behalf.”
“Unfortunately I never got this bus driver’s name at the time and I would really like to pass on my thanks and gratitude for acting so swiftly and professionally. He gave excellent service and helped me when I needed it, and I can advise that my 12 week scan the next day revealed that the baby is fine and has a good strong heartbeat,” she added.
Paul Bonham, Commercial Director at Norse, said; “Kevin’s quick and caring reaction is typical of our drivers’ customer service attitude. It is not the first time that he has received praise from passengers for his helpful, ‘can-do’ approach and we are extremely proud to have him as a member of our team.”
“We are also very pleased that Laura and her baby are doing well and hope she continues to have a happy and healthy pregnancy.”
