We are pleased to say that further to our last update in April 2020, we have adapted some of our core processes and our team have adapted to working in the ‘new normal’, to continue to provide all of our regular services during the usual working hours. Our previous investments in recruiting and training the right people, combined with developing robust IT systems, have enabled ASAMS to demonstrate a good level of resilience during the pandemic.
“All of our staff have worked hard to adapt to the changes to ensure that our company can continue to give great service to our customers” said Thomas Whiskin, Director, ASAMS.
In addition to completing a full risk assessment, maintaining social distancing and providing our staff with additional PPE, we have made four main changes:
1. We have modified our workflow processes including reducing paper use, using screens to create areas allowing isolation of technicians during testing and increasing cleaning. Reducing paper use has enabled us to produce high quality, secure digital reports and therefore provide an even better service to our customers.
2. Minimising visits to site while allowing the calibration of equipment has been maintained by reorganising the workspace and enabling any visitors on site to work in a Covid-secure environment.
3. As part of minimising visits to the laboratory, we are now facilitating remote witnessing using streaming from webcams within the test lab rather than have people visit ASAMS premises. With witnesses currently working remotely from home this has enabled them to complete the process easily, accurately, efficiently and safely.
4. Drop off points for test samples arriving at the laboratory have been established outside so that contactless deliveries can be made with clear signage (above).
“The adaptations have been fast and effective, showing the company cares about its personnel and puts their safety first.” said Ziggy, ASAMS team member.
Customer feedback from the last few weeks has been positive too. “I have been using ASAMS mechanical and metallurgical testing services for some years now and would thoroughly recommend this company. Our industry is the oil & gas sector which requires quality work to be carried out with quick turnover which ASAMS fully support with a “can do” attitude. The company has fantastic customer support and in-house expertise, and are always readily available to discuss and advise on technical matters. Customer relationships are paramount at ASAMS and I genuinely feel like a valued customer to them.” said a welding engineer at a large Aberdeenshire based fabricator.
Looking to the Future Planning ahead, we intend to maintain our streamlined workflow processes and digital reports as we continue to provide the full range of metal testing services for the oil, gas and renewables sectors.
Recognising that we all need to learn from each other to help us get through this difficult situation, please get in touch if there is anything that we can do to help you create your Covid-secure environment.