Abellio Greater Anglia has launched a new website to improve its customer service and information provision to the 30,000 people who visit daily.
The new site, which launched on Monday 10th November, will run parallel to the existing site at www.abelliogreateranglia.co.uk while the train operator listens to feedback from customers and ensures the new site is running smoothly.
The new site is accessible from the home page of the existing site, which will continue to be available for the next few weeks to ensure a smooth transition.
The new website, designed and built by marketing agency, Jacob Bailey, will improve the service offered to Abellio Greater Anglia customers as it is able to adapt to a range of different devices and offer the same level of functionality whether the customer is using a smartphone, tablet or PC.
It will also respond to each device differently, ensuring that pages fit correctly and that the most important information is on screen for the user (eg, for mobile phones it will condense the information on the home page to show mainly travel information and updates).
There are also more links from the homepage and the site has a new ‘Commuter Zone’ and ‘Business Zone’ to make navigation easier and faster.
Abellio Greater Anglia’s Commercial Director, Andrew Camp, said, “It is extremely important that we have the ability to provide customers with information when they need it and the ability to offer a fast, consistent website that is easy to use across a number of devices means that customers will be able to access accurate and timely information on the go.”
