A local ‘Customer Experience’ business has developed a unique solution to ensure team members can feedback their safety concerns when they return to work.
“We know from our own research conducted, that business leaders are worried about well-being and how their team members may be feeling about the safety of their workplace when asked to return to work. We also know team members are really concerned too, especially as more of their colleagues and customers re-engage,” says Judy Randon CX Specialist for Norfolk and Suffolk. “The reasons are varied and understandably, each person is different in regard to their perception and the different circumstances they are working in. With this system, we have that covered.”
To help, and to enable a successful and sustainable return to trading, insight6 has created a “COVID-19 Stay Safe Team Checker”. The feedback system gathers instant feedback with team members about their concerns, freeing up management time to invest in helping those who need help and running the business. The system will send an instant, real time notification to a nominated person in a business, so if a team member is worried about their safety whilst at work, it will trigger a dialogue between the leader and their team members who needs more support and reassurance to sustain their happy return to work.
The platform can be expanded to other parts of the business and gather customer sentiment and confidence levels too.
The team at insight6 HQ can have businesses set up and receiving feedback within 48 hours. To support all business types, the system is being offered at an investment of £150 plus VAT for three months with full and on-going support.
About insight6 Norfolk & Suffolk
Insight6 Norfolk & Suffolk specialises in helping forward thinking businesses to increase sales through consistently delivering a great customer experience to their customers. Judy Randon is based in Norwich and has 20 + years of business experience in a variety of sectors including food, tourism, leisure, hospitality and retail and will help you build and deliver a 6-step sustainable customer experience strategy, whatever your business type or sector. Across the UK insight6 partners and supports more than 800 businesses.
To find out more, or to arrange a virtual or socially distanced meeting please contact Judy Randon on 07909 542737