5 Star Franchisee Satisfaction
For three years now we have participated in the Smith & Henderson Franchise Benchmark Surveys – an independent survey of our network that tells us just how they feel about the business model and us as Franchisors!
We are then benchmarked against all other franchisors who participate in the survey to see how we rank as a Franchisor and I’m pleased to say very well having won the following awards:
- 2011 Best Training and Support
- 2012 Best Training and Support
- 2012 Best Large Franchisor
- 2013 Best Training and Support
In 2013 they also launched the 5 Star Franchisee Satisfaction recognition and we were amongst the first Franchisors to receive this great recognition.
How is 5 Star Franchisee Satisfaction awarded?
In order to qualify a franchisor must meet a strict criteria including:
- Having a network of 20 plus franchisees in the UK
- Participate in the full franchise Benchmark Survey
- A minimum of 50% of franchisees completing the survey
Based on the feedback of all franchisees surveyed the 5 Star Franchisee Satisfaction is awarded to those franchisors that score above average in all of the key areas which are:
- Training & Support
- Franchise System
- Culture & Relationship
- Stewardship & Leadership
- General Satisfaction
75 franchisors took part in the Benchmark Survey during 2013 and less than 15 franchisors qualified as having 5 Star Franchisee Satisfaction putting us right up there with the best of the best of UK franchising.
Steve Frost, Founder of Smith & Henderson comments:
“With hundreds of different franchisor opportunities, it’s difficult for prospective franchisees to identify the very best franchisors that really deliver on their promises and recruitment advertising. That’s why we’ve launched 5 Star Franchisee Satisfaction. We’re delighted to be able to recognise an outstanding franchisor like TaxAssist Accountants this way.
As 5 Star Franchisee Satisfaction is only awarded to franchisors that received better than average feedback in all key areas that franchisees provide feedback on, TaxAssist Accountants joins an elite group of the UK’s best franchisors.”
About us
All TaxAssist Accountants are franchised operations providing a full range of accountancy services to local businesses whilst being backed up by a Support Centre of 27 employees plus 3 Executive Directors dedicated to supporting franchisees in all areas including Technical, Practice Management, Marketing and Business Development to ensure mutual growth.
The support systems we have in place have ensured that our franchisees continue to grow and succeed, even during a difficult trading climate. We don’t plan to stop there – we are constantly evolving and will build on our success by capitalising on the significant growth opportunities both domestically and internationally.
We are looking to further expand our UK network through awarding our franchise to individuals who have the drive and ambition to build their own Accountancy Practice but can see the value in our brand and the support services we deliver to our franchisees.
Franchisees do not need any formal accountancy qualifications as full training is given, but you do need to have a relevant career background, be self motivated, disciplined, ambitious, hardworking and keen to build a substantial successful business.