Member Blog: How selling has changed and how you can adapt

Love it or hate it, sales is essential for growing your business. Without savvy sales you will struggle to gain the clients you need to survive in todays competitive marketplace. But it is a constant challenge because sales has changed a lot in recent years, mainly due to the use of technology and the way customers now make their purchasing decisions. So it is important that businesses don’t fall behind by using outdated, old-school sales tactics.

There are four key ways that selling has changed. Here are my thoughts on how you can adapt.

1. Selling is now about people buying you, before they start to buy into your business, products and services. That means personal brand is everything! It is vital that you do not leave this process to chance and work to create the best first impression you can. You can influence how people perceive you, those working with you, and your business. Talking about industry insights that are relevant to your customers and selling your personal differentiators will help you stand out in the crowd. Think about how you can apply this in your business and how it will change how potential new customers perceive you. Ask yourself…would my competitors be so professional?
2. Selling is no longer about pushy cold calls. It’s about helping and finding solutions to problems. Having an understanding of your customer’s industry will help, but you need to get under their skin and find out what problems, issues, frustrations and challenges they have. Find out what the negative impact might be if these things are not addressed. Making each sales conversation about the customer’s agenda, not yours, will enable you to sell solutions to problems in a way that customers see the real value of your products or services.
3. We all know that there are new touchpoints that a customer will explore before deciding to buy. These might include social media, email, print adverts, brochures, websites, comparison and review sites. In fact the average sale requires 7 to 10 touches with brand before a potential buyer converts into a customer. We need to remember that customers are not just giving you their money, they’re also going you time. So it is vital that you create positive touchpoint interactions. And don’t forget content marketing, the use of which is on the rise. It shouldn’t be trying to make a direct sale, rather position your brand as a helpful resource during the decision making process.
4. The one size fits all approach no longer works and there is now a need for individualisation. The sales process has not really changed, but the emphasis on a hard close has long been replaced by the strong opening and the need to understand your customer’s agenda. It is essential to be flexible in your approach and use different strategies for different clients. Make the conversation relevant and about ‘them’. Asking meaningful open questions that have impact will help you uncover needs, pains, issues, frustrations and challenges that you can match with the benefits of your products or services. Only then will you be communicating real value to the customer.

With the world having a surplus of similar companies, employing similar people with similar educational backgrounds, working in similar jobs, coming up with similar ideas, producing similar things, with similar prices and similar quality, the need to stand out in the crowd is more important now than it has ever been. Essentially your customers need to understand 3 things:

1. WHAT are the benefits of using your business?
2. HOW can you help solve their problem?
3. WHY they should use you instead of a competitor?

This means that everyone within your business who has direct contact with customers, potential new and existing, needs to understand your sales value proposition. Your SVP shows how your products or services create value for a specific customer segment and it has four essential elements:

1. Seeing things from the customers perspective
2. Telling them what is in it for them, i.e. the benefits and value that show why they should care about your solution
3. Saying why they should choose to buy from you, i.e. how you differentiate from your competitors
4. Giving some proof by using reviews or testimonials to create trust

Remember though that your sales value proposition is of little value unless it connects with the customers business issues or objectives. 

Many businesses have found that word of mouth, having a website or printed material has been enough to attract new customers. However, the goal posts keep moving and will continue to do so with BREXIT. From a sales point of view this makes the need to differentiate your business in order to generate more business even more essential. BREXIT will make it more important for companies to come across as trusted advisors or partners. Building up relationships with customers is going to be more vital than ever to sustaining continued growth, both in terms of winning repeat business and in getting referrals to convert to sales. 

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