Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. What is the difference between supervising and managing a team? The role of the supervisor is changing and what this role is (or what people think it is) can be unclear at times. This workshop is for anyone who already supervisors a team or a team leader who wants to freshen up their skills. Aimed at supervisors and team leaders, this module aims to set you up for success and encourage you to take the actions you need to get better results. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: None, pen and note paper are provided. Lunch provided: On full day training courses a sandwich lunch with crisps, cakes and fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Starting as you mean to go on – first steps on the success ladder Heroes and villains – making a good supervisor ‘great’ The shape of your role and the focus of your attention Developing teams – what to look out for Achieving a balance between nurturing vs. challenging Delegation as a means of developing staff When I insist – you resist – communication which works! The four supervisory styles – which one to use and when Mastering the art of delegation Forwarding the action – personal action planning Course price: Between £74.00 – £96.00 For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
After a three year break, Larking Gowen’s Tourism Business Survey is back for 2023!
Join Larking Gowen on Tuesday 25 April at Applewood Hall in Banham, for an afternoon of networking and expert commentary on the results from our guest speakers, including Andy Wood CEO of Adnams, and Claudia Roberts CEO of The Zoological Society of East Anglia plus more to be announced.
When: Tuesday 25 April – 12pm – 5pm
Where: Applewood Hall, Banham, NR16 2HE
This event is FREE to attend and includes lunch. Book your place now and join your peers from across the region to hear reflections on the results of the survey from the team of experts at Larking Gowen, alongside case studies and stories from leaders in the sector, focused on providing inspiration and hope for the future of tourism.
Join us for a relaxed morning of networking 0930 – 1130 in Great Yarmouth. We will be there along with Great Yarmouth Borough Council as well as having an expert speaker with us to help build your business toolkit by imparting their knowledge and answering your questions.
This is a super informal networking morning, you’ll have free networking time when you arrive followed by a quick round-table introduction so you can get to know your fellow business people in the room and understand what it is they do. After this our expert will “take the stage” to present on their area of expertise, when they’ve answered everyone’s questions the networking commences again.
We will have Anthony Winsper from Adult Learning at Norfolk County Council with us discussing the apprenticeship levy and busting some myths you may have about it. There are lots of options open to you whether you’re a levy payer or not and Anthony will be going over these to make sure you’re getting the best from it.
All are welcome so feel free to pop along to find out what it’s all about, grab a cuppa and get chatting!
Increasingly we are expected to ‘sell’ as part of our jobs; whether it is the seasoned professional under pressure to cross-sell or the teenager at the fast-food counter cheerily inviting you to ‘go large’.
Join us as we explore the use of concepts from Behavioural Economics to improve sales by selling less.
Building on our December and January Behavioural classes, this session will look at combining strategic HR with concepts from Behavioural Economics to create an environment where less time is spent selling but people buy more.
At our 2019 masterclasses we are also encouraging attendees to make a donation to the MPower Project. The project has recently started working in the Norwich area and is already oversubscribed and under funded. Our masterclass sessions have always been free to attend and donations to the project go a long way in supporting these vulnerable women.
The linked article below gives an outline of the incredible work of Alison and everyone at Ormiston Families on the project;
Last year around 500 people came along to hear what we had to say. In 2017 we raised over £3,500 for our previous charity – Action for Children. In 2018 we smashed our target and donated £6000 to the Orimston’s MPower project.
Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. This accredited qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role. The qualification covers the principles of customer service including how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Principles of customer service. Understand how customer needs and expectations are formed. Know the interpersonal skills and appropriate behaviour required in the customer service environment. Understand the principles of responding to customers’ problems or complaints. Subject to passing a 30 question multiple choice exam paper delegates will gain the Highfield Awarding Body for Compliance Level 2 Award in Customer Service. You will be given a HABC Customer Service manual to take away and keep after the course for future reference. Course price: From £100.00 – £110.00pp For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
Join us in your local office to hear how your business can get ready for Making Tax Digital. This lunchtime seminar will take place between 12.30 pm and 2.15 pm at our Thetford office. What is Making Tax Digital? Being introduced in April 2019, Making Tax Digital will revolutionise the way in which businesses will need to maintain records for HMRC. Initially, HMRC will require businesses with a turnover greater than the VAT threshold to maintain digital records, but eventually, it is expected to be rolled out across all areas of tax. We look forward to seeing you there.
Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA This course develops many of the most useful aspects of Excel such as formulas and functions, list management, and more advanced features including Pivot Tables and summarising data across multiple sheets or books. Trainees will have completed the introduction course or have a similar knowledge and experience of using Excel in the workplace. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Review Brief review of general Excel principles: Formulas, Functions, Absolutes, Formatting, AutoFill Functions Using Paste Function The IF Function Nested IF Functions The VLOOKUP Function Nesting other Functions Linking Multiple Sheets and Workbooks Summarising data from multiple sheets Working with 3D Formulae Linking workbooks Workspaces List Management (Databases) Sorting Subtotals Filtering Good Working Practice Pivot Tables Creating pivot tables with the Pivot Table Wizard Formatting pivot tables Manipulating pivot tables Graphs/Charts Creating a graph/chart Formatting a graph/chart Changing and editing your graph/chart Using the Chart Wizard Incorporating a chart into a Spreadsheet Macros Recording a simple macro Assigning a macro to toolbar buttons An explanation of different versions How to find familiar commands in the 2003 & 2007/10 interface Course price: £74.00 – £96.00 For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
The free celebration of creativity returns to The Forum, Norwich with nine days of activities, exhibitions, talks, and workshops for everyone to get involved in.
For 2024 Norfolk Makers Festival brings an incredible line-up of local artists, makers and creators, spanning disciplines, art forms, and generations. With work on show from the very best of local talent, and makers happy to share their knowledge, the Festival promises to inspire!
The Forum will be packed with all kinds of artists, artisans and crafters, who will be giving live inspiring demonstrations, and offering visitors the chance to have a go at activities, for free! Alongside this programme of free hands-on taster sessions, there are plenty of workshops led by local makers, where visitors can book tickets to learn how to spin, crochet, print, draw, make jewellery, and much more.
With more than 100 events taking place in Norwich throughout Norfolk Makers Festival, there is something for everybody to enjoy: including talks from experts on subjects as diverse as the history of corsets to the art of recreating medieval tapestries.
Jayne Evans, Norfolk Makers Festival Producer, says: “There really isn’t another event quite like the Norfolk Makers Festival… where else can you have a go, for free, at such a wide range of arts and crafts, with all materials and tuition provided? It’s a perfect way to start learning new skills or brushing up on old ones!”
Two highlights of the 2024 programme include local celebrities 18-year-old TikTok crochet star Ellen Siegert, known for her mini-dolls of stars like Taylor Swift, and 94-year-old-knitting genius Margaret Seaman, whose work includes the magnificent Knitted Sandringham. These two brilliant makers represent the imagination and innovation of making today, melding pop-culture with craftmanship, and showcase the very best in talent across generations.
For the first time ever, Margaret Seaman’s world-famous Complete Collection will be on display, with Knitted Sandringham, Buckingham Palace, Great Yarmouth Golden Mile and more on show. These incredible to-scale works by great-great grandmother Margaret have never been exhibited simultaneously before.
Visitors will also get to admire work from The Costume and Textile Association (C&TA), who are presenting a special exhibition in honour of their 35th anniversary, new tapestries depicting ancient struggles against Norman invaders created especially for the Norwich Castle Keep reopening, and accompanying these exhibitions are a series of illuminating accompanying talks. Also at Norfolk Makers Festival is Under The Surface, an exhibition of unique textile work by local artists curated especially for the Festival.
Everybody is welcome at Norfolk Makers Festival, from beginners to experts, to have a go, meet artists and makers, admire stunning work, and enjoy crafty conversations.
Join us for an evening of insights about the latest updates on tax advice for Landlords, the mortgage climate & support for your portfolio.
An Evening with Experts
Are you ready to gain valuable knowledge to maximise your property investment(s).
Join us for an exclusive evening of talks from industry experts and have the chance to have your queries answered.
Meet the Experts:
🔹 Minors & Brady, Luke Savins (Head of Lettings): Rental market & legislation updates.
🔹 Larking Gowen, Emily Wall (Senior Manager – Tax Planning): Tax and its implications for Landlords
🔹 Norfolk Mortgages, Gary Woods (Mortgage & Protection Advisor): Update on the mortgage landscape and what that means for you.
Meet our Partners:
🔹 Leathes Prior: Experts guiding you through the legal landscape of property investment.
🔹 Alan Boswell Group: Renowned local insurance broker, specialising in Landlord protection.
End the Evening in Style:
Unwind and expand your network over drinks, canapés, and engaging conversations with like-minded individuals. Build relationships that can lead to valuable partnerships and opportunities.
Limited spaces are available, secure your spot today to ensure you don’t miss out.
In view of the government advice surrounding coronavirus, we have taken the decision to postpone all events/training courses until the end of April 2020. Spring into the season and celebrate the warmer weather. We are inviting you to come out and join us for a morning of networking. It’s the perfect way to catch up with existing contacts and make new ones, all before the working day. We are super excited to announce we are hosting this event at the beautiful Brasted’s. Arrive for coffee and tea, and enjoy a sit down breakfast before hearing from our guest speaker. Don’t forget that our team are also at the event to support you. Whether you want introductions to other attendees, or you just have questions about your membership, we’ll be there to help. The Brasted’s team are offering an exclusive tour of the venue after the event finishes for anyone who wants to have a wander around the beautiful grounds!
The Guest Speaker
Callum Coombes, CEO at Safepoint , Non-Executive Director at Menta and an active member of the East Anglian business community.
Callum aims to save lives with his current business and works to make entrepreneurialism more accessible regionally. He will be talking about Safepoint’s start up journey; how it went from an idea to launching the platform to customers.
Do you think about your intellectual property (IP)? Do you understand whether you should protect your IP?
Having the right type of IP protection helps you to stop people stealing or copying the names of your products or brands, your inventions, the design or look of your products and the things you write, make or produce.
A company’s IP is often their most important asset. If used well, IP can offer a solid platform for any business to grow. So how you plan, manage and protect your ideas should be a crucial feature in your business planning and yet IP is often not considered and under-protected!
This workshop aims to give participants a good overview of IP (patents, trade marks, designs and copyright) and how to apply this information to their business. The audience is broken up into small teams and presented with a series of scenarios in which IP is crucial to a business. Once the teams have discussed the scenarios, the Intellectual Property speaker will take them through the answers to the problem.
So if you’re wondering what IP is, what you own and how you could protect it come along to our workshop.
Who is this course for
This course is suitable for a wide range of stakeholders including SMEs, advisors and a variety of professional bodies.
The Meet the Buyer event is aimed at contractors and suppliers to have the chance to be part of the development of the town.
King’s Lynn and West Norfolk is benefitting from multi-million pound investment that is supporting the delivery of a number of transformational development projects.
This includes:
· The new Multi User Community Hub, Active Travel Hubs, St George’s Guildhall, and Riverfront Regeneration, all delivered through King’s Lynn Town Deal
· The Lovell Major Housing partnership with the borough council which will see the construction of up to 1,000 homes
· STARS (Southgates & Gyratory) highway schemes
· West Winch Housing Access Road
Our Meet the Buyer event will allow contractors and suppliers to find out about these projects, learn of opportunities to be part of principal contractors’ supply chains, and register interest for other contracts.
As well as presentations on the projects, there will also be bookable 121 slots available with The main contractors – Mace Group, Morgan Sindall Group plc, Lovell Partnership Ltd – and the borough council’s procurement team. And throughout the day projects and organisations offering advice, business support and workforce training and skills, will also be on hand to talk to including;
· New Anglia Growth Hub
· Norfolk Chamber of Commerce
· Federation of Small Businesses
· Boost
· College of West Anglia
Programme for the day
9-10am (Stone hall) Arrival, sign in, networking with stands/other attendees
10.00-10.05am (Assembly Room) Welcome
10.05 -10.45am (Assembly Room) Presentation by the Borough Council of King’s Lynn and West Norfolk, main contractors and project leads
10.45-11.30am (Assembly Room) Question and answer session
12.00 – 3pm: 15min slots available for local contractors to book with main contractors and Borough Council of King’s Lynn and West Norfolk procurement team.
Email [email protected] to book your place for a 121 slot (15 minute slots from 12pm – 3pm) with: