Chamber Training: Social Media Crisis Management

You will Learn:

When social media goes wrong: The key steps you need to take to prevent or recover from a social media crisis.

 A 3 step approach in preparing for and handling negative issues in social media, from simple complaints through to full-blown social media disasters.

Learn how to define your organisations social media policies and procedures, and start putting an action plan together now so that you’re best prepared should a crisis ever hit.

3 top tips you’ll walk away with:

• How to manage and deal with complaints and disasters
• Social media procedure guidelines to action
• The Importance of a social media policy whether your organization uses social media or not

In this session (Social media crisis management ) Eleanor Bougie,  SocialB will be your host.

About Eleanor:

Eleanor’s knowledge stems from working directly with clients across many different industries on their digital marketing presence, with social media being her specialty. She manages multiple clients’ marketing channels daily whilst always keeping the client’s objectives at the forefront of their strategies. Eleanor has also trained large corporate businesses on departmental social media strategies, written social media and digital marketing audits and provided both face-to-face and webinar training for overseas clients.