Chamber Training: Be Better at Customer Care

Please arrive 15 minutes before the session starts at 12.30pm. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Customer Care) Fiona Temple, Open Contact will be your host. You will learn: Everyone knows what good customer service looks like, but do you know how to manage it throughout your business, and turn “good” into “excellent”? Fiona Temple of Open Contact will help you understand the purpose of customer care and how you define it for your organisation. About Fiona: Fiona is the Managing Director of OpenContact, an outsource call centre business, based in Norwich, specialising in inbound call handling services in a number of different business sectors including e-commerce, visitor attractions, leisure breaks and insurance. The business was established in 2000, and Fiona joined in 2004 as Commercial Manager, following a career in HR within the telecoms, internet and retail industries. Since then, Fiona has progressed through the company, and took on the post of MD from the business founder (and her father) Ron Pollin after his retirement in 2010. Fiona is passionate about delivering an excellent service to her client’s customers by ensuring she has a motivated and happy workforce. Follow Fiona:@fionatemple This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required.Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series. Bookings for this session are now closed. For availability please email [email protected]