Chamber Training: 60 Minute Workshop – Customer Service on Social Media

Summary:

In this short session we will share our advice on how best to deal with customer service on social media.

Aims:

•  Why customer service is so important on social media?
•  How do customers view your brand and brand perception?
•  Dealing with negative comments the right way
•  Taking any potential complaints off of public social media platforms ASAP to private message, email or phone call.
•  How to deal with a PR crisis on social media

Learning Objectives

• How To Deliver Outstanding Customer Service On Social Media
• How To Avoid Potential PR Disasters Via Social Media

Who should attend:

Customer Service staff, Managers/ anyone who deals with customers or is in a front facing position.

About the presenter:

Eleanor’s knowledge stems from working directly with clients across many different industries on their digital marketing presence over the last 5 years, with social media being her specialty.

Eleanor has trained both small scale start-ups to large corporate businesses on departmental social media strategies, written social media and digital marketing audits and provided both face-to-face and webinar training for overseas clients. 

She is fully Google Qualified and Bing Advertising Qualified which helps the team keep on the ball when it comes to the ever-changing digital landscape’