Event: Chamber Webinar – Stay Positive and Stay Safe: Clear Advice for Staff Returning to Work

This live and interactive webinar provides clear and precise advice for all customer service, sales and office staff. Businesses and staff need to get back to work but need to do so safely.

This webinar is highly recommended for all staff and managers and will cover the following:

• The three simple essentials that will keep you and other staff safe
• Clear and common-sense advice to lead by example
• How best to encourage and direct others to keep to the rules
• Maintaining a positive attitude and delivering a great customer experience
• Fact or fiction? – cutting through science and conflicting advice

About the presenter

Presented by Graham Phelps, one of the UK’s most experienced business trainers and consultants. Graham has trained thousands of people in a wide range of topics and authored several books on customer service and workplace safety.

About Brilliant Customer Service

Brilliant Customer Service provides training, coaching and consulting, specialising in business skills and improvement techniques.