Event: Chamber Co.nnect with Wendy Norman, LiveLink Resource

Our brand-new way of networking… 

Chamber Co.nnects are fortnightly network meetings for its members to network and chat with other businesses in a digital space. 

We believe networking is key during difficult times to help with mental health, continuation of business and access to help and advice from peers. Each network meeting will have a guest speaker and will be focusing on a current topic.  

Enjoy from the comfort of your own home with no early starts or commute and make sure to make a coffee and bring a smile to this online video meeting. 

Who’s it for? 

Business owners, managers, entrepreneurs, start-ups, young businesses and anyone who wants to connect and engage with other businesses in the Norfolk area. 

Topic

Why Remote Workers are more Engaged? 

Remote working is more relevant today than ever. This is Wendy’s story about having a remote/distributed team for more than three years and why she would never go back to having an office-based team again. Wendy will explain how to make remote working can work for you and your team and will address people’s particular concern about communication. She will also share the tools, strategies and systems they use for communication, recruitment, collaboration and much more.

Guest Speaker

Wendy Norman, LiveLink Resource

Wendy Norman started LiveLink 10 years ago after two careers – ish!

Her early employed years started in the Navy as a Weapons Analyst. She quickly realised that conforming to the rigid structure was not her thing. Next, she worked in hotel management – in small luxury hotels until moving to Jerusalem, where she lived for 6 years. Returning from Israel, Wendy worked in Primary Care Governance in the NHS until she could take no more and started LiveLink.

LiveLink is predominantly for private healthcare clinics. Combining her customer skills with healthcare seemed the obvious thing to do, so she did!

Wendy is lucky enough to live by the river in Norwich and has two cats, Mad Mary Moo and Lady Grace.

When not locked down, Wendy loves going to the theatre and eating out. She recently took up Pilates – never to be seen in public though so will continue at home in splendid isolation!

LiveLink started 10 years ago as a virtual PA/call answering company. In 2015, they niched into private healthcare and hotels (as these are Wendy’s areas of expertise).

Currently, LiveLink support around 80 clinics – many are podiatrists or speech and language therapists. 15 hotels/restaurants and the remainder are a mix of accountants, trainers, trades, finance, letting agents. In total, they have around 135 clients.

Many healthcare clinics are evaluating their businesses in the wake of Covid-19. Unfortunately for their team, many are being made redundant as the employment costs are too high, which is where they benefit.

Agenda 

09:30 – Welcome from Chamber. Go through format and any updates. Introduce topic and speaker (5 mins)  09:35 – Guest speaker (15 mins)  09:50 – Q&A for speaker (10 mins)  10:00 – Discussion topics and networking (1 hour)  11:00 – Close 

When you register for your place, you will be sent a calendar invitation as confirmation of your place. The invite will include a unique link from Zoom for you to join the video call.