Course Venue: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. This course is designed for anyone who deals with customers / clients, either face-to-face or over the telephone. By the end of the course you should be able to understand body language, understand the need for good communication skills, answer the telephone in a professional way and learn to listen. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content First impressions Understanding the importance of communication Body language Barriers to communication Methods/techniques used to deal with customer / clients Telephone tactics ‘The Terrible Ten’ – 10 pet hates Controlling the call How to deal with difficult customers and clients (3 strike rule) Course feedback: “Very good, would come again.” Course price: £77.00 – £99.00
All delegates will be awarded a Norvic certificate of attendance accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.
Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).
Syllabus
Role and responsibility of first aider
Introduction to first aid
The recovery position
Heart attack
Choking
Burns and scalds
Incident management and safety
Basic life support
Adult and paediatric resuscitation
Use of AED
Control of bleeding and shock
Simple record keeping and first aid equipment
“Information presented in a clear and concise way at a good pace. Enjoyable course, very informative”.
“Lots of hands on role play, was a very good way to learn.”
All delegates will be awarded a Norvic certificate of attendance accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.
Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).
Syllabus
Role and responsibility of first aider
Introduction to first aid
The recovery position
Heart attack
Choking
Burns and scalds
Incident management and safety
Basic life support
Adult and paediatric resuscitation
Use of AED
Control of bleeding and shock
Simple record keeping and first aid equipment
“Information presented in a clear and concise way at a good pace. Enjoyable course, very informative”.
“Lots of hands on role play, was a very good way to learn.”
The course is designed to ensure a detailed understanding of Legionnaire’s Disease, and how risk management makes sure the disease doesn’t arise in your work place.
This course will enable delegates to understand;
*The history, significance and symptoms of Legionnaire’s Disease *The basics of how hot and cold water systems work *How the bacterium gets into water systems, how it multiplies in the systems, and how it goes on to infect people *How management systems ensure the prevention of illness *The basics of the legal requirements, and sources of guidance *Assessing and evaluating the learning
IMPORTANT! How We Deliver This Course:
1. This is a “blended learning” course. Once booked on, we’ll send you some learning materials, questions and other activities to test you! So, delegates need to be prepared to do 2 or 3 hours’ work before attending the classroom session. Followed by….. 2. …a traditional half-day classroom session will follow, to fill in the gaps and make sure the more tricky bits are understood. Delivered in our usual, highly interactive and engaging style (some delegates might even get a little wet…..!)
Prerequisites: Basic literacy, enthusiasm, a willingness to learn and participate.
Duration: 2-3 hours’ pre-course work, plus one half-day classroom session (09:00 start – 13:30 finish)
Assessment: An open-response workbook is completed throughout the day to demonstrate the learners knowledge and understanding
Cost: £125.00 + VAT per person. Includes tea/coffee, course materials and HABC assessment fees
Course Tutor: Richard Mills is a highly experienced former Environmental Health Officer (a job which included Legionella outbreak investigation). As a consultant, Richard has carried out many, many Legionella assessments and helped clients put management systems into place. The RedCat Partnership Ltd has been providing safety training and consultancy in East Anglia and beyond for over 20 years.
For more information or to book please contact us at [email protected]or 01603 473732.
All delegates will be awarded a Norvic certificate of attendance accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.
Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).
Syllabus
Role and responsibility of first aider
Introduction to first aid
The recovery position
Heart attack
Choking
Burns and scalds
Incident management and safety
Basic life support
Adult and paediatric resuscitation
Use of AED
Control of bleeding and shock
Simple record keeping and first aid equipment
“Information presented in a clear and concise way at a good pace. Enjoyable course, very informative”.
“Lots of hands on role play, was a very good way to learn.”
Designed for business professionals who are expected to perform effectively in a time poor environment, this one-day workshop will help delegates improve their productivity and performance by changing their understanding of and approach to time management.
Benefits of attending this workshop
Understand the benefits of planning and managing time
Recognise your barriers and challenges to effectively managing your time
How you currently use your time and planning to improve
Understand when you are at your most effective and how to make use of this
Understand your workload and how to prioritise effectively
Know how to use a variety of time management techniques to improve efficiency, reduce stress and improve performance
Use techniques to ‘create time’
Manage technology better so it works for us
Workshop Content
Welcome, introduction & review personal objectives
Key benefits and reasons for planning and managing time
Does your time control you? To recognise the key barriers and how to overcome these to improve your own self-management
‘Time Efficiency’. Recognise when you are at your most productive and how to make best use especially with complex tasks
Analysing our Time Log. Recognise prime areas of efficiency and inefficiency in your day to day and actions to improve
Understanding our Priorities. To understand the methodology and practice for prioritising work
Creating Time. To recognise how you can influence and gain time in your working week and create actions to achieve this
Time Management Tools and Techniques. Key techniques of:
Diary planning
Lists
80/20 rule
Clustering
Delegation
Action planning
Making email and social work for you To recognise the major impact that technology has on our lives and what we need to do to make it work for us
Key Tips of Self-Management. To enable you to consider a series of small techniques which have been proven by others to improve the management of their time
Summary, review objectives and close
IMPORTANT NOTE ON PRE-COURSE WORK: You will be asked to complete a time log in preparation for the training. A template will be provided upon booking.
This course is a one day open programme, running 9:30am – 4:30pm on February 27th 2020 and 9:30am – 4:30pm on March 16th 2020
Over 4 weeks, collaboratively work with other businesses to plan the steps you can take to grow your business and stand out from the crowd.
How often do you take the time out to take a step back and think where the business is going? Monthly? Yearly? Never?
Accelerate has been designed to work as a 4 week series, or individual standalone sessions, to help you reflect on what your business does today, what you’re working towards in the future, and to create a plan to get you there. Working collaboratively with other businesses, succeed together.
1. Research – Knowing your Business Environment What is it that makes your business tick and encourge customers to use you again? Research helps you get perspective into the market you operate, allowing you to highlight new markets to explore, new customer segments to engage with and threats that need to be mitigated. We also take a look at uncovering niches in your existing marketplace and how you can adapt your product or vision accordingly.
2. Branding & Marketing – Creating an Identity According to tailorbrands.com you have 7 seconds to make a first impression, therefore you must be able to clearly show who you are and what you stand for. Using customer research from session 1, we begin to identify how we can connect with our customers, as well as creating tailored marketing strategies to keep them coming back for more.
3. Growth – Why & How After raising awareness of our immediate business environment and how we can connect with our customers, we look to growth strategies we can deploy. By reviewing past examples of those who succeeded, and those who didn’t, we can look at what would work best for our businesses. Here we focus on strategies for building the top and decreasing the bottom line.
4. Smart Finances – with support from Stephenson Smart Whether you’ve joined us for all three previous sessions or none at all, the series closer works for everyone. Delivered by Stephenson Smart, financial experts and business advisors, we take our thoughts, aspirations and research, and craft it into a detailed plan. Here, we also explore the relevant finance options for you and your business, and begin to create an action plan to support your growth.
This series is delivered by our team of dedicated Innovation Advisors here to support you and help make your business more innovative, productive and competitive. Following the course, attendees will have the opportunity to benefit from continued support and coaching, to increase the chance of delivering the action plan created.
Aims to update and requalify existing first aiders to the required level of skill and knowledge in first aid, in accordance with the requirements of the Health and Safety (First Aid) Regulations 1981.
Successful delegates will be awarded a certificate of competence accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.
Course Venue
Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).
Syllabus
Introduction to first aid
Incident management and safety
The unconscious patient
Major illness: diabetes, heart attack, stroke
Fractures and dislocations
Head Injuries
Eye Injuries
Simple record keeping & first aid equipment
The legal framework for first and in the workplace
Basic life support
Use of AED
Control of bleeding and shock
Major Illness: epilepsy, allergic reactions
Burns and scolds
Poisons and harmful substances
Basic casualty handling
Knowledge and skills assessments
“2nd course with Norvic and still very good training – excellent”
“Would definitely recommend Norvic Training”
“I have been doing First Aid for 33 years and it was the best course I have been on.”
Aims to update and requalify existing first aiders to the required level of skill and knowledge in first aid, in accordance with the requirements of the Health and Safety (First Aid) Regulations 1981.
Successful delegates will be awarded a certificate of competence accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.
Course Venue
Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).
Syllabus
Introduction to first aid
Incident management and safety
The unconscious patient
Major illness: diabetes, heart attack, stroke
Fractures and dislocations
Head Injuries
Eye Injuries
Simple record keeping & first aid equipment
The legal framework for first and in the workplace
Basic life support
Use of AED
Control of bleeding and shock
Major Illness: epilepsy, allergic reactions
Burns and scolds
Poisons and harmful substances
Basic casualty handling
Knowledge and skills assessments
“2nd course with Norvic and still very good training – excellent”
“Would definitely recommend Norvic Training”
“I have been doing First Aid for 33 years and it was the best course I have been on.”
A rainmaker is an insightful and creative person who brings new business, thinking and change, as if by magic.
Leadership, change, growth, improvement – key buzzwords in business, but what are they and how do you achieve successful and sustainable business growth? Our Rainmaker Programme is designed for experienced managers who wish to step up their leadership capability to deliver improvement in themselves, their area of responsibility and their business. The learning gained has been proven to offer immediate impact and results together with an insightful journey into yourself, and your impact and ability to lead others and your business/area.
This course is a five day programme (one day a month), running 9:30am – 4:30pm beginning on 15th June and then running on 20th July, 7th September, 5th October and finally 2nd November 2020. As the programme is delivered in a practical framework over a 6-month period, this will allow you to reflect and apply the learning. You will have an expert tutor and be involved in active learning together with other delegates from a range of sectors, all of whom will occupy leadership positions.
Benefits of completing this programme:
Be able to think more strategically about areas of improvement in your business.
Be able to develop a viable and robust change plan.
Understand the importance and use of vision, values and mission in driving growth and behaviours.
Become more strategic, insightful and professional in your organisational thinking.
Improve you and your teams’ levels of efficiency and effectiveness.
Improve your range of leadership styles, techniques and skills to inspire followers and encourage leadership.
Understand how and why people are motivated to perform and how to influence them.
Learn practical tools to help create and sustain an engaged workforce and drive a performance culture.
Take your communication skills to the next level.
Create opportunities to impact the growth and profitability of your business.
Key Topics:
Leadership Role and Responsibilities
Planning, Leading and Sustaining Change and Innovation
Vision, Mission and Values
Identifying and improving Efficiency and Effectiveness
Growing your Business – Driving Strategy through People not Process
All delegates will be awarded a Norvic certificate of attendance accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.
Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).
Syllabus
· Role and responsibility of first aider
· Introduction to first aid
· The recovery position
· Heart attack
· Choking
· Burns and scalds
· Incident management and safety
· Basic life support
· Adult and paediatric resuscitation
· Use of AED
· Control of bleeding and shock
· Simple record keeping and first aid equipment
“Information presented in a clear and concise way at a good pace. Enjoyable course, very informative”.
“Lots of hands on role play, was a very good way to learn.”
Aims to update and requalify existing first aiders to the required level of skill and knowledge in first aid, in accordance with the requirements of the Health and Safety (First Aid) Regulations 1981.
Successful delegates will be awarded a certificate of competence accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.
Course Venue
Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).
Syllabus
Introduction to first aid
Incident management and safety
The unconscious patient
Major illness: diabetes, heart attack, stroke
Fractures and dislocations
Head Injuries
Eye Injuries
Simple record keeping & first aid equipment
The legal framework for first and in the workplace
Basic life support
Use of AED
Control of bleeding and shock
Major Illness: epilepsy, allergic reactions
Burns and scolds
Poisons and harmful substances
Basic casualty handling
Knowledge and skills assessments
“2nd course with Norvic and still very good training – excellent”
“Would definitely recommend Norvic Training”
“I have been doing First Aid for 33 years and it was the best course I have been on.”