Aims to update and requalify existing first aiders to the required level of skill and knowledge in first aid, in accordance with the requirements of the Health and Safety (First Aid) Regulations 1981.
Successful delegates will be awarded a certificate of competence accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.
Syllabus
· Introduction to first aid
· Incident management and safety
· The unconscious patient
· Major illness: diabetes, heart attack, stroke
· Fractures and dislocations
· Head Injuries
· Eye Injuries
· Simple record keeping & first aid equipment
· The legal framework for first and in the workplace
· Basic life support
· Use of AED
· Control of bleeding and shock
· Major Illness: epilepsy, allergic reactions
· Burns and scolds
· Poisons and harmful substances
· Basic casualty handling
· Knowledge and skills assessments
“2nd course with Norvic and still very good training – excellent”
“Would definitely recommend Norvic Training”
“I have been doing First Aid for 33 years and it was the best course I have been on.”
Aims to update and requalify existing first aiders to the required level of skill and knowledge in first aid, in accordance with the requirements of the Health and Safety (First Aid) Regulations 1981.
Successful delegates will be awarded a certificate of competence accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.
Course Venue
Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).
Syllabus
· Introduction to first aid
· Incident management and safety
· The unconscious patient
· Major illness: diabetes, heart attack, stroke
· Fractures and dislocations
· Head Injuries
· Eye Injuries
· Simple record keeping & first aid equipment
· The legal framework for first and in the workplace
Do you know and understand the stages involved with making an export? Processes and requirements are changing all the time and keeping up to date is vital to ensure you are doing things right.
This full day course looks at the whole export function from what an export is to the processing and selling of products overseas. Perfect for a new member of staff and experienced staff who want to keep up to date.
Aims • Be aware of what is in a sales contract and purchase order • Understand why Incoterms® 2010 are used in an international sales contract • Why, as an exporter, you must be aware of embargos and sanctions on countries • Know the types of goods that are typically controlled with export licences • Know the advantages of using freight forwarders • Why it is important to ensure the commodity code is correct • Understand the reasons for accurate export documentation • Where to go for sources of information
Who should attend? This course is suitable for anyone involved in the export or import process such as; accounts, purchasing / buyers, freight forwarders, shipping, marketing, customer services, goods inward staff and many more.
Testimonials “A better understanding of exporting and more!”
“A great understanding of exporting. The course is very informative and I am walking away with a lot more knowledge.”
“A really good course to begin with. I am new to export and this covered the whole process. I can’t wait for my next course.”
Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.
One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.
The Developing the Agile Edge programme is designed to develop leaders so they can create a ‘follower centred’ learning culture within their organisations and enhance the followers’ ability to implement the Agile Edge (more effective performance) based on the Howard Leadership Model.
The programme is designed for individuals in senior leadership positions who want to improve performance of individuals and their organisation. After attending the programme you will have gained new skills in Leadership and be able to drive change in your organisation to improve the culture and performance of your colleagues and followers.
The programme will cover coping strategies together with the latest in leadership thinking from the World Centre of Excellence for Leadership. Delegates will benefit from working with others who are like minded for action learning sets, who also have to deal with staff and management in challenging environments. The programme is designed to gain immediate return of investment and is delivered in a physical and practical framework.
Delivery 2 day intensive programme delivered by Chris Howard BSc (Hons), MSc, PGCE
Chris has continuously developed himself academically starting with a Degree in sport science, with a dissertation in coping behaviours in military training environments. On completion of his BSc (Hons) Chris immediately embarked on a Master’s Degree by research. His thesis is titled, ‘The identification of changes in coping behaviours and the influence of repression during Pre Parachute Selection Training’, and can be found in the British Library. On transferring to the Education and Training Services branch Chris completed his Professional Graduate Certificate of Education with Southampton University. Whilst serving at the Royal Military Academy Sandhurst, Chris maintained his current research interest in leadership and coping behaviours with the Communications and Behavioural Science Department at the Academy.
Chris has served all over the world primarily as a training expert. Of significant note was his work as a Psychological Operations specialist in Afghanistan, where his expert knowledge of behavioural science was put to excellent use under extreme conditions of conflict in Helmand Province.
Programme Dates DAY 1: Friday 22nd May 8:45am-6:00pm DAY 2: Friday 19th June 8:45am-6:00pm please bring outdoor footwear and waterproof jacket for Day 2 activities
This accredited qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role. The qualification covers the principles of customer service including how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course.
Course Content Principles of customer service. Understand how customer needs and expectations are formed. Know the interpersonal skills and appropriate behaviour required in the customer service environment. Understand the principles of responding to customers’ problems or complaints. Subject to passing a 30 question multiple choice exam paper delegates will gain the Highfield Awarding Body for Compliance Level 2 Award in Customer Service. You will be given a HABC Customer Service manual to take away and keep after the course for future reference.
Course price: From £100.00 – £110.00pp
For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
This one day HABC course is aimed to refresh and update your knowledge on food safety through a series of focused activities. It will enable you to comply with the recommendation that certificated training is refreshed every 3 years, will maintain your due diligence defence and most importantly re-energise your interest in your food safety management systems, which also must be periodically reviewed (by law!) This course is specially designed by the RedCat Team (even though they recommend it, the HABC don’t have a refresher qualification). Topics covered in the course; *Food safety; latest hazards and trends, new pathogens, etc. *Latest legislation & technology *Food Safety Management/HACCP; the steps, with practical examples, *Monitoring HACCP procedures *Verification, review, documentation The course is taught over a one-day class room session, based on a series of syndicate exercises, activities and case studies (regular customers will know we don’t just lecture you!) We won’t make you sit the exam again, but we’ll give you one or two “past paper” style Date; Friday 23rd November 2018 Time; 9am – 4:30pm Cost; £114 per delegate, plus VAT. This includes all course material, refreshments/lunch; in other words, fully inclusive. Course Tutor; Sarah Daniels is a Chartered Environmental Health Practitioner, having spent over 25 years in the profession. She has been trained in HACCP by the Food Standards Agency. The RedCat partnership have been providing food safety training and consultancy in Norfolk, East Anglia and nationally for over 19 years. For more information or to book please contact Mitchell on [email protected] or 01603 473732.
Aim; To equip delegates to put food safety management systems in to place, through detailed understanding of the hazards, legal requirements (including HACCP) and the issues surrounding the implementation of control measures.
Objectives;
*Understand the meaning of ‘management of food safety’, and the elements of a management system, including HACCP.
*Detailed understanding of the four main hazards; biological, allergens, chemical and physical.
*Understand the format of UK and European food safety legislation.
*Understanding operational procedures for cleaning and disinfection, pest control, design and construction of facilities etc.
*Managing people; information, training, supervision etc.
*Maintaining food safety management procedures; monitoring and verification.
*Liaise with enforcement officers
*Have sufficient technical knowledge to deliver level 1 and 2 food hygiene training (with appropriate training skills)
Organisation
Duration; 5 day teaching programme + 1 day for assessment.
Exam/Assessment; Two hour controlled assignment and a 2.5 hour written examination (both normally completed on the same day). This is an Ofqual accredited qualification.
Cost; £597 plus VAT includes notes, refreshments, lunch, the assessment & certification fees. The course cost also includes a course book and a course folder with a resource CD & DVD
Awarding Body; Chartered Institute of Environmental Health (CIEH)
Tutor; Richard Mills or Sarah Daniels
Differentiation; Prior knowledge of food safety is required: CIEH Level 3 Award in Food Safety would be desirable. Candidates should be familiar with, or aspire to, the role of management. This is a challenging course, technically and academically. Candidates require reasonable spoken and written English, and a moderate level of ICT ability. Access to a computer, for assignment research, email, etc is strongly recommended.
Audience; This qualification is for managers, supervisors and QA/QC/ senior hygiene personnel, who devise, implement and monitor/audit food safety systems, and for those who want to become trainers.
Feedback; “Richard Mills – without doubt the most knowledgeable, patient and diligent tutor and course leader I have met. You have made an arduous and technical subject live and breathe and have a relevance to my work every day since completing the course.” Ben Cullis, Stoke High School, Ipswich
This qualification is designed for people working in food businesses at a supervisory level. It would also benefit those responsible for quality assurance, raw materials buying, customer complaints investigations or on-the-job training. Candidates who complete this training successfully will be able to supervise and train in food hygiene, and monitor and audit hygiene standards. It is particularly relevant for those that have to develop or monitor HACCP based food safety management procedures and systems. This is the updated Intermediate food safety certificate. Learning outcomes: *Ability to implement and supervise a food safety system *Understand food safety procedures *Understand the concept of food hazards and the risks associated with them *Understand the terminology with respect to supervising food safety *Understand the techniques involved in controlling and monitoring food safety *Appreciate the risks linked with cross contamination *Understand the role temperature has to play in the control of food safety *Appreciate the importance of supervising high standards of cleanliness in food premises Prerequisites: A recent level 2 certificate would be a benefit Course dates: 18th, 19th & 26th September 2018 Duration: Three day programme (9am-4:30pm) Cost: £457+VAT including lunch and all course materials Course Tutor: Sarah Daniels and Richard Mills are both Chartered Environmental Health Practitioners, having spent over 25 years each in the profession. The RedCat Partnership have been providing food safety training and consultancy in Norfolk, East Anglia and Nationally for over 19 years. RedCat are also members of the Society of Food Hygiene and Technology. For more information or to book please email Mitchell on [email protected] or called 01603 473732
Our Youth Mental Health First Aid (MHFA) course is an internationally recognised course designed specifically for those people that teach, work, live with or care for young people aged 8 to 18 years.
You will learn how to:
Provide information, tools and techniques to promote a young person’s mental and emotional wellbeing
Support a young person who might be experiencing mental and emotional distress.
MHFA won’t teach you how to be a therapist, but you will be able to say you’re a Youth Mental Health First Aider.
What will I learn?
Our Youth MHFA course is split into four manageable chunks. These are:
What is mental health?
Depression and anxiety
Suicide and psychosis
Self-harm and eating disorders.
Within each section there is clear focus on the issues faced by young people today, including bullying/cyber bullying and substance misuse. The course also teaches the importance of promoting wellbeing and protective factors.
In each section you’ll learn how to:
Spot the early signs of a mental health issue in young people
Feel confident helping a young person experiencing mental ill health
Provide help on a first aid basis
Help protect a young person who might be at risk of harm
Help prevent a mental health issue from getting worse
Help a young person recover faster
Guide a young person towards the right support
Reduce the stigma of mental health issues.
How will I learn?
The Youth MHFA course usually takes place over two full days. However, the delivery of the course is flexible and may be delivered over a number of sessions.
The sessions will be a mix of presentations, discussions, and group work activities. Our instructors provide a safe learning environment and are trained to support you throughout the whole course. If you don’t feel comfortable joining in certain parts, then there is no pressure to.
Everyone who attends the course will receive a copy of the Youth MHFA manual and workbook, which are both excellent support resources. When you have completed the course you will receive a certificate to confirm that you are a trained Youth Mental Health First Aider.
Who can attend?
The course is for everyone and is relevant for people who teach, work, live with and care for 8 to 18 year olds, including young people themselves, although parental consent is required below the age of 16.
How do I book onto a course?
The course costs £200 per person (Concessions available)
For more information or to book on the course please download and complete the booking form and send it tous at[email protected]. Alternatively pleasephone and bookon 01603 432457
All delegates will be awarded a Norvic certificate of attendance accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.
Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).
Syllabus
Role and responsibility of first aider
Introduction to first aid
The recovery position
Heart attack
Choking
Burns and scalds
Incident management and safety
Basic life support
Adult and paediatric resuscitation
Use of AED
Control of bleeding and shock
Simple record keeping and first aid equipment
“Information presented in a clear and concise way at a good pace. Enjoyable course, very informative”.
“Lots of hands on role play, was a very good way to learn.”
To provide delegates with the required level of training, skills and knowledge in First Aid, and comply with the requirements of the Health and Safety (First Aid) Regulations 1981.
Suitable For
Any person selected by the employer to be a first aider in the work place, who has the aptitude and ability to absorb new knowledge and skills.
Certification
Successful delegates will be awarded a certificate of competence accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.
Syllabus
Introduction to first aid Incident management and safety The unconscious patient Major illness: diabetes, heart attack, stroke Fractures and dislocations Head Injuries Eye Injuries Simple record keeping & first aid equipment The legal framework for first and in the workplace Basic life support Control of bleeding and shock Major Illness: epilepsy, allergic reactions Burns and scolds Poisons and harmful substances Basic casualty handling Knowledge and skills assessments
“Good course with refreshing content. Great value for money.”
Are you thinking about starting up a business, or in the process of setting one up – or even at ‘test trading’ stage? If so, then Menta has a limited number of spaces on a programme of support funded by the EU (take this opportunity whilst it lasts!).
This is the first of 3 workshops covering Starting your Business – you can also book yourself now onto the Business Start Right Workshop 2: ‘Marketing’ and the Business Start Right Workshop 3: ‘Book Keeping & Self Assessment’. These take place in Bury St Edmunds and Ipswich on a range of dates and booking is availble through the Menta website (same place you found this workshop).
Overview of Business Start Right Workshop
We cover:
What is it like to be self employed – pros and cons
Legal status – which to choose
Working from home
Understanding the reality of your business
Defining your REAL customers
Marketing
Financing your start-up
Legal aspects
Bullet point Business Plan (templates will be emailed after the workshop)
Free further support options
The next stage
Remember that once booked on this workshop – you are eligible to book yourself on the Start Right Marketing and Book Keeping workshops as well!
Teas, coffees and biscuits are provided, but please bring snacks. Workshops finish at 1:30pm. You are welcome to bring your lunch!