This one-day course will teach you how to engage effectively with your teams and customers. You will also learn about effective communication and how to overcome barriers.
If you would like book on onto this course, please email Jo Robson at: [email protected]
“This was a very well organised and expertly presented session. It was very handy to have this bite-size seminar delivered all before I got to my desk. A good start to the day” –Kath Jones, The Pennoyer Centre
“Very insightful. Holly was very good” –Chelsea de Silva, First Eastern Counties Buses Ltd
About Holly: Holly has worked in the online marketing industry since 1998 and is currently a Director of Website Design & Email Marketing company 101Smart. She is responsible for developing and delivering strategies for sales and business management as well as customer service and project management. Smart Messenger, 101’s email marketing facility was introduced in 2003 and is used by hundreds of businesses in Norfolk and across the UK. Holly has been advising and assisting businesses with the planning and implementation of their online marketing strategies for the past fifteen years. She is focussed, thinks quickly on her feet and her results speak for themselves. She understands how important it is to understand her customers and their business objectives and invests the time to get to know all the businesses she works with. Follow Holly: @smart_messenger @hollystibbon @101webdev Connect with Holly: LinkedIn Supported by: This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on to three sessions per series. To book into this Chamber Session please phone 01603 729708.Do you often wonder what you have achieved? Do you find yourself juggling between tasks? Do you view time as your enemy? This workshop is for anyone who wishes to make the maximum use of their time. The principles and practices of effective time management are covered and helps participants evaluate and improve their own personal effectiveness.
No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: On full day training courses a sandwich lunch with crisps and cakes will be provided. Refreshments will be available throughout the duration of this course.
Course Content:
For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
Venue Norfolk Chamber of Commerce and Industry 9 Norwich Business Park Whiting Road Norwich Norfolk NR4 6DJ
Inward Processing Relief (IPR) and Outward Processing Relief (OPR) are methods of obtaining relief from Customs duties, and in some cases VAT. Both procedures can be beneficial to a Company in relation to cash flow together with the possibility of more competitive pricing. This course helps companies work through the process of applying for authorisation, the necessary information required internally to ensure a good audit trail so that returns are completed on time.
This one-day course will teach you how to adapt communication methods and meet the changing needs of staff, customers and your business.
If you would like book on onto this course, please email Jo Robson at: [email protected]
This course will teach you how to manage conflict remotely and achieve positive outcomes.
If you would like book on onto this course, please email Jo Robson at: [email protected]
This course will teach you how to manage conflict remotely and achieve positive outcomes.
If you would like book on onto this course, please email Jo Robson at: [email protected]
Are you an aspiring entrepreneur with an exciting idea and want to understand how you can create a thriving business?
Have you got a passion that you want to turn into your ‘side hustle’?
Or are you an early-stage startup and want to see if you’re doing things the right way and identify ways to improve your business?
Activate follows the Lean Startup process, creating and developing our idea in short cycles allowing us to gather feedback to influence changes in the business. Taking place one session a week for four weeks, Activate allows you to work through a plan of action in a more interactive and structured way, giving you the time to reflect. The Activate programme has been designed to allow you to work with peers in a similar situation to yourself, allowing you to build your own support network and champion one another.
The Four Week Programme:
Week 1 – 27th April – Ideas & Assumptions
In session one we take a closer look at your idea and understand what value it brings to your customers. Creating a Customer and Product Canvas we can then begin to look at implementing ways that the product and the process of purchase can be more effective; giving you a greater chance of creating an attractive product or service.
Week 2 – 4th May – Customers & Marketing
In session two we begin to examine your targeted customers in more detail. Who are they? Why do they buy from you? How can we best access them? During this session, we will create our own Customer Profiles highlighting who our targeted groups are, and then we will go about creating a Marketing Strategy to best access at the earliest opportunity.
Week 3 – 11th May – Your Operations
In session three we focus more on you, and your ability to create the product or service you are providing. Through the creation of an Operations Map, we will be able to understand what a typical process from start to finish will be for the creation of goods, allowing you to remove clunky actions and streamline the process. Here we also begin to plan how you can remove risks from your operations and accentuate the potential rewards!
Week 4 – 18th May – Business Model & Vision
And finally, in session four, we bring together everything from the previous three sessions and create your Business Model Canvas. Here you will be able to see everything that you will be doing externally (attracting, engaging and communicating with customers) and internally (activities, partners and resources). Once the business model has been created we will then begin to create a Vision and the actions you need to perform to get there.
All of this combines into creating a more visual and accessible business plan, rather than the traditional approach of creating document after document trying to define your business! The team of Innovation Advisors from Hethel Innovation will be there to help guide you through this process, and for continued support following the course. We are committed to building business in East Anglia and are here to help!
Previous Activate Attendees:
“The Activate course helps you to take your idea, refine it, focus it, and move forward”
“It was great, very galvanizing & useful. Thanks!””Really good course, very engaging + helped me focus my efforts””Great sessions, the trainers were involved and helped each of us with our journeys. Great helping others, helps to broaden & strengthen perspectives”
For more information, please contact Jordan at [email protected]
Hethel Innovation is an EU-funded business support organisation, providing support to Norfolk and Suffolk’s business environment to innovate and become more productive and competitive as a result. Hethel Innovation also provides incubation services through Hethel Engineering Centre and Scottow Enterprise Park.
Right now a project is failing. Projects fail or suffer delays every single day. The failure of projects is almost never technology. It is because of poor management of people and tasks!
Agile project management is a way of approaching a project using small and powerful teams. These teams take greater ownership of tasks, understand the bigger picture and work on a cycle of continuous improvement to accelerate towards being the best they can be.
This session will provide you with an overview of what Agile project management is, where it comes from and the potential power it has for small teams. In this workshop, we will be discussing how you can apply Agile to all kinds of project management, and the session will be an interactive experience for you to learn Agile and Scrum Framework concepts. Further, the day will provide you with clear and engaging demonstrations of how Agile methods are used in practice through group activities and personal reflection and we will also share some quick wins with you to help you get started on your Agile journey.
What you will get from attending this workshop:
Following the session, the Business Development Team at Hethel Innovation will be available to make 1-1 appointments to help you and your team become more Agile!
• Anyone who is unsure if Agile is the right approach for them
• Anyone who manages a team and wants to improve productivity
• Anyone who wants to improve communication amongst a team
• Anyone who is sick of projects running past deadlines
• Anyone who needs greater cohesion and team focus
Agile Project Management is a course provided by Hethel Innovation as part of the Breakthrough project. This project is for the support of SMEs in Norfolk and Suffolk. As such you may not qualify for entry as we have to abide by specific eligibility criteria. Sign up for a ticket and we will be in touch to confirm eligibility.
Please contact [email protected] for more information.
Delivered by Rikke Nagell-Kleven from Hethel Innovation. Rikke is an Innovation Advisor in the Business Development Team with a background from both molecular medicine and business management and has experience from working in high demand environments. From the daily pressure of working in a hospital laboratory, through to being an elite swimmer for several years, productivity has always been key for Rikke and she is always looking for opportunities to improve herself.
Utilising content from our successful ‘Activate‘ series, which over the past 6 years has helped 100’s of aspiring entrepreneurs across Norfolk and Suffolk, Build a Business in a Day helps the time-poor and idea-rich to develop an idea and turn it into a feasible and sustainable venture.
Build a Business in a Day helps you to develop your idea and your business in an accelerated way. Using the Lean Startup approach, we help you to gain customer insight and use it to influence decision making and create a business that is wanted by, and works for, the customer; ensuring the success and potential of your venture.
What Will We Cover:
Over the course of the day, we will cover a variety of topics in a collaborative and exciting way to help you explore your ideas and turn them into real actions, including:
Who Should Attend:
Using dynamic interactive tools that benefit individuals and businesses at varying stages of their development, Build a Business in a Day has been designed to help:
What Will You Get:
We’ve all been on training and events where you leave with high hopes of implementing something into your business, home, or general life, but lose the motivation to do so. In Build a Business in a Day you will get the following to make sure you know how to take your idea forwards:
Eligibility Criteria:
Build a Business in a Day is part of Hethel Innovation’s ERDF (European Regional Development Fund) project ‘Breakthrough’, which support aspiring entrepreneurs and SMEs in Norfolk and Suffolk, providing 12 hours of bespoke support to help businesses become more innovative, productive and competitive.
Following the completion of Build a Business in a Day, businesses that meet the following criteria will gain access to a further 6 hours of support:
What Have Others Said:
Build a Business in a Day is a new event which utilises content from our hugely successful ‘Activate’ series:
“Great sessions, the trainers were involved and helped each of us with our journeys. Great helping others, helps to broaden & strengthen perspectives” – Rob T
“Having been on a plethora of courses throughout the years, I was really impressed at how useful the Activate training actually was. I found it so helpful, thought-provoking, encouraging and was provided with a process for looking at our new business proposition from the start to where you aspire it to go. Thank you.” – Jane H
Hethel Innovation is an EU-funded business support organisation, providing support to Norfolk and Suffolk’s business environment to innovate and become more productive and competitive as a result. Hethel Innovation also provides incubation services through Hethel Engineering Centre and Scottow Enterprise Park.
If you’d like to know if Build a Business in a Day is for you, please contact Jordan at [email protected]
Right now a project is failing. Projects fail or suffer delays every single day. The failure of projects is almost never technology. It is because of poor management of people and tasks!
Agile project management is a way of approaching a project using small and powerful teams. These teams take greater ownership of tasks, understand the bigger picture and work on a cycle of continuous improvement to accelerate towards being the best they can be.
This session will provide you with an overview of what Agile project management is, where it comes from and the potential power it has for small teams. In this workshop, we will be discussing how you can apply Agile to all kinds of project management, and the session will be an interactive experience for you to learn Agile and Scrum Framework concepts. Further, the day will provide you with clear and engaging demonstrations of how Agile methods are used in practice through group activities and personal reflection and we will also share some quick wins with you to help you get started on your Agile journey.
What you will get from attending this workshop:
Following the session, the Business Development Team at Hethel Innovation will be available to make 1-1 appointments to help you and your team become more Agile!
• Anyone who is unsure if Agile is the right approach for them
• Anyone who manages a team and wants to improve productivity
• Anyone who wants to improve communication amongst a team
• Anyone who is sick of projects running past deadlines
• Anyone who needs greater cohesion and team focus
Agile Project Management is a course provided by Hethel Innovation as part of the Breakthrough project. This project is for the support of SMEs in Norfolk and Suffolk. As such you may not qualify for entry as we have to abide by specific eligibility criteria. Sign up for a ticket and we will be in touch to confirm eligibility.
Please contact [email protected] for more information.
Delivered by Rikke Nagell-Kleven from Hethel Innovation. Rikke is an Innovation Advisor in the Business Development Team with a background from both molecular medicine and business management and has experience from working in high demand environments. From the daily pressure of working in a hospital laboratory, through to being an elite swimmer for several years, productivity has always been key for Rikke and she is always looking for opportunities to improve herself.
Over 2 days, Accelerate allows you to review the current state of your business, overcome challenges, and seize on opportunities. As well as the 2-day intensive workshop you will also gain access to our team of specialist advisors where you will discuss and create an action plan to move your business forwards. Accelerate has been created to help the idea-rich and time-poor to review ‘the now’ and work for ‘the tomorrow’. Working collaboratively with other businesses, succeed together.
Hethel Innovation are the provider of innovation support in the East of England, and throughout the series you will be challenged why you do what you do, and how you can look to do things differently. Provided with an extensive toolkit, you can work with other business owners experiencing similar challenges to create innovative solutions and accelerate your growth potential.
What Will We Cover:
Over the 2 days, we will cover a variety of topics to help you explore your ideas and turn them into real actions, including:
Who Should Attend:
Using interactive tools that benefit businesses at varying stages of their development, Accelerate has been designed to help:
What Will You Get:
We’ve all been on training and events where you leave with high hopes of implementing something into your business, home, or general life, but lose the motivation to do so. In Accelerate you will get the following to make sure you can confidently take your business forwards:
What Have Others Said:
“It was a really enjoyable and friendly approach to learning, with real knowledge and understanding being shared. There were many tools explored, which make a difference to how I think about my business. Thank you.”
“Jordan and Sam were charming, supportive and knowledgeable. The offered clear and concise, easy to follow information. The guys also remained patient and understanding throughout. Can’t recommend Hethel enough!!!”
“I just wanted to say thanks again for the incredible sessions. I have learnt a lot and found them so very useful. I have lots of plans and ideas on how to move forward. I had been feeling a little bit lost in 2021, though I am still rather scattered, I now feel well armed and equipped to continue battling on!!”
Hi, we’re Hethel Innovation:
Our goal is to help businesses become more innovative, competitive, and productive.
These goals reach across many sectors, and bring together businesses, researchers, institutions, local governments, and students to create opportunities for innovation.
Alongside management of award winning hubs Hethel Engineering Centre and Scottow Enterprise Park, Hethel Innovation has supported hundreds of businesses in East Anglia over the past eight years through: bespoke interventions, training courses, conferences, masterclasses, workshops, innovation platforms, and incubation.