An interactive workshop to help to understand how we influence others, the influencing styles, personality types and how to make best use of these. How to bring out the best in people and build their confidence. .
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: Lunch and refreshments will be provided throughout the course.
Course Content
• recognising the importance of communication
• identifying core values
• understanding the preferred styles of communication
• the importance of style adapting
• recognising personality types
• developing rapport
• using positive body language and voice tone
• the importance of questioning techniques
• active listening skills
• understanding resistance to change
• using assertiveness without aggression
• overcoming limited thinking
• handling conflict effectively
Course costs range from £154 – £198 per person. For more details please contact us at [email protected] or on 01603 788950.
Link to book – www.southnorfolkandbroadland.gov.uk/training
This course has been designed to ensure that supervisors, owners, team leaders and managers are aware of their health and safety responsibilities in improving health and safety culture or that of their organisations. It provides an opportunity to look more deeply into general health and safety from a supervisory perspective.
At the end of this course, delegates will be able to demonstrate an understanding of the main concepts of health and safety, show awareness of the benefits of a positive health and safety culture, explain the roles and responsibilities of individuals, supervisors and management in health and safety and demonstrate an understanding of health and safety control and improvement strategies available to supervisors.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: Lunch and refreshments will be provided throughout the course.
Course Content
legislation (UK only)
concept of health and safety
accidents in the workplace
ill health in the workplace
health and safety organisation and management
supervising health and safety
There will be a gap between days two and three of the course for delegates to revise from the book given during the course. Subject to passing a multiple choice exam paper delegates will be awarded the Highfield Awarding Body for Compliance Level 3 Award in Health and Safety in the Workplace.
Course costs range from £299 – £335 per person. For more details please contact us at [email protected] or on 01603 788950.
Location: Carrowbreck House, 300 Drayton High Road, Norwich, NR6 5BJ.
This course is aimed at providing employees who have been nominated as fire marshals or fire wardens with the knowledge and skills to carry out their duties effectively. This course is delivered by qualified fire fighters. It is designed to provide delegates with an awareness of the requirements and implications of The Regulatory Reform (Fire Safety) Order 2005, in addition to the general issues regarding fire safety.
Delegates will learn the common causes of fires and how fires spread, in order that they may take this knowledge back to their workplace or area of responsibility to reduce the risk of fires starting or spreading, together with emergency procedures to be followed in case of fire.
Duration: Half-day course (9:30am to 12:30pm approximately) Equipment: No equipment is necessary for you to bring to this course. Pens and note paper will be available. Lunch provided:If you are also attending the Fire Extinguisher Training course in the afternoon a sandwich lunch with crisps, cakes and fruit will be provided. Refreshments will be available throughout the duration of this course if only attending the morning.
Course Content Upon completion of this half day course, delegates will have knowledge and awareness in the following areas: Responsibilities of fire marshals Relevant legal requirements Fire risk assessments, inspections and audits Fire detection and warning systems Emergency procedures, means of escape and evacuations Fire fighting equipment Maintenance and testing of fire precautions
Course price: £44.00
For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
With 1Billion+ users Facebook is the most successful social media platform.
Knowing that your business should be on Facebook and knowing what your business should be doing on Facebook are completely different.
If you are one of the many businesses that are on Facebook but are unsure of how to generate leads, customers or money from it then this workshop is for you.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: Lunch and refreshments will be provided throughout the course.
Course Content
The Doʼs and Donʼts about creating your business brand on Facebook
How it works the basics and the advanced
Understanding what can be see and what can’t be seen
Creating a community of potential customers, converting them into customers and retaining them
Creating content that will engage people on Facebook
Driving customers to your website using Facebook
Generating leads via Facebook
Facebook and where you stand legally
Researching your competitors on Facebook
Achieving your goals using Facebook
Measuring your efforts
Overview of Facebook advertising and its benefits
What you will take away from this workshop?
You will see clearly how Facebook can be used for your business
You will be able to create a marketing strategy for Facebook
You will know what to do to achieve maximum visibility
You will gain knowledge and some practical experience of how to use Facebook for your business
You’ll come away with plenty of ideas for content that will increase your customer base
Course costs range from £77 – £99 per person. For more details please contact us at [email protected] or on 01603 788950.
We’re collaborating with NatWest to provide female entrepreneurs with more access to expert support. Women in Business is a series of free one-to-ones and in-person networking sessions led by Gaynor Read, NatWest Local Enterprise Manager for the East coast.
Prior to NatWest, Gaynor ran a community interest company for 10 years and has worked as an accountant in practice and in industry. She also has a side hustle as a bespoke costume designer for sports such as skating, dance and gymnastics – so she has lots of experience in the joys and stresses of running your own company.
At this 90-minute networking session at King’s Lynn Library, you will have the chance to increase your connections, share knowledge and grow your business. The session is open to any small business or start-up regardless of size or trading history.
The sessions aim to engage participants and encourage free thought and knowledge exchange. Most importantly, we want everyone involved to take away a positive action for their business or life.
For more information about any of our events, please contact us at [email protected]
Location: Carrowbreck House, 300 Drayton High Road, Norwich, NR6 5BJ.
Having an online presence for your organisation is a necessity as social media continues to grow, but how do you enhance your reputation & not ruin it? With statistics showing more than 53 percent of consumers say that they have decided against making a purchase after reading online recommendations, it’s important that you get it right.
This course will improve your skills for using social media as a business communication tool, how to protect your reputation & what to do in a crisis.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course.
Course Content Effective use of Social Media for your business Summary of popular social media sites What not to do to keep your customers happy What to do and keep one step ahead of your competitors Case studies of Good/Bad social media Social media policies for employees Management tools for Social Media critical for effective time management Marketing plans
Course price: From £72.00
For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
We are privileged to provide an alternative form of education in a newly-renovated building for young people no longer attending mainstream school due to difficult life experiences. Whilst school isn’t for everyone, a safe space to learn, develop our unique talents and become a valued member of a community should be. Here at Red Balloon Norwich, we know that when young people feel comfortable and connected within a calm learning environment they make better progress educationally and personally. With small class sizes, regular meetings with a mentor to discuss any concerns and even a cooked meal to share together each lunchtime, our young people gain a sense of belonging which re-engages them with their education.
We value every opportunity to elevate student voice within the centre, and it is heart-warming to hear students speaking so positively about how Red Balloon has transformed their lives.
At Red Balloon we judge success and progress for our students against their unique goals. It’s not about getting good grades, we want to see our students grow as individuals and develop the personal skills, social skills and confidence to make their way in the world.
All Red Balloon Centres are based on the three key elements of
-Wellbeing
-Education
-and Social re-engagement
All students are given the opportunity to negotiate their curriculum. This means that teachers use topics that students are passionate about – eg horse riding, manga comics, paintball or car racing – and creatively linked them to the curricular subjects to rekindle their interest in learning. Over the course of their time with us, students progress from 1:1 sessions to small group sessions. 50% of our programme is dedicated to well-being support and therapy and students are offered a range of therapeutic support via their mentors.
At the heart of our community is our big communal kitchen and dining room. Here, staff and students come together to eat, play games or just sit and chat.
In order to support more students and grow we require further funding and support from businesses and the local community.
Please do come along and find out more about us and support the future of the students coming through.
Location: Carrowbreck House, 300 Drayton High Road, Norwich, NR6 5BJ.
This enjoyable and dynamic course is aimed at providing employees with practical familiarisation and experience of the fire fighting equipment that is provided at their workplace. This course is delivered by qualified fire fighters that have extensive fire fighting experience. As an employer it will assist you to fulfil your Health and Safety duties under The Provision and Use of Work Equipment Regulations 1998 Section 9 and The Health and Safety at Work Act 1974.
We will provide delegates with the opportunity to understand the uses and limitations of equipment like extinguishers and fire hoses, in addition to the general issues regarding fire safety.
During the practical side of the course, delegates will have the opportunity to safely use a range of fire extinguishers on our live fire training rig.
Duration: Half-day course (1:30pm to 4:30pm approximately) Equipment: No equipment is necessary for you to bring to this course. Pens and note paper will be available. Lunch provided:If you are also attending the FireMarshalling Training course in themorning a sandwich lunch with crisps, cakes and fruit will be provided. Refreshments will be available throughout the duration of this course if only attending the afternoon.
Course Content Upon completion of this half-day course, delegates will have a good knowledge and awareness in the following areas: Different types of fire extinguishers Common sources of ignition and fire Why and how fires spread Different classes of fire Emergency procedures and means of escape How to use extinguishers correctly Practical session using extinguishers on live fires
Course price: £49.00
For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
Are you showing up at Social Networking Platforms and not really achieving much; you’re unsure what to say, where to say it and how often you should be talking. If you’re unsure how to measure the impact Social Media is having on your business, then this is the course for you.
This course is suitable for all Business people that know they should be using Social Media to enhance their business, but are unclear how to, find it difficult to manage, or struggle to build meaningful business relations on line.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: Lunch and refreshments will be provided throughout the course.
Course Content
Social Media the Big 4 & niche platforms
Define yourself as The Expert
Help you to find your voice
Find your audience/customers
See case studies of people using Social Media well
Learn to connect with your audience using Video
How to be Internet Famous & the many ways to turn that into a profit.
By the end of the course you will have a clear message, you will know how to encourage your audience to become advocates and the importance of lists to define your different types of followers.
Course costs £109 per person. For more details please contact us at [email protected] or on 01603 788950.
Do you often wonder what you have achieved? Do you find yourself juggling between tasks? Do you view time as your enemy? This workshop is for anyone who wishes to make the maximum use of their time. The principles and practices of effective time management are covered and helps participants evaluate and improve their own personal effectiveness.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: Lunch and refreshments will be provided throughout the course.
Course Content
Identifying Working Styles
Activity Logs/To Do Lists
Urgent v Important
Managing Your Diary
Motivation
Managing Daily Tasks
Time Stealers
Delegation
Filing
Setting Goals & Objectives
Course costs £109 per person. For more details please contact us at [email protected] or on 01603 788950.
Location: Carrowbreck House, 300 Drayton High Road, Norwich, NR6 5BJ.
Having an online presence for your organisation is a necessity as social media continues to grow, but how do you enhance your reputation & not ruin it? With statistics showing more than 53 percent of consumers say that they have decided against making a purchase after reading online recommendations, it’s important that you get it right.
This course will improve your skills for using social media as a business communication tool, how to protect your reputation & what to do in a crisis.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course.
Course Content Effective use of Social Media for your business Summary of popular social media sites What not to do to keep your customers happy What to do and keep one step ahead of your competitors Case studies of Good/Bad social media Social media policies for employees Management tools for Social Media critical for effective time management Marketing plans
Course price: From £72.00
For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
This course is aimed at providing employees who have been nominated as fire marshals or fire wardens with the knowledge and skills to carry out their duties effectively. This course is delivered by qualified fire fighters.
It is designed to provide delegates with an awareness of the requirements and implications of The Regulatory Reform (Fire Safety) Order 2005, in addition to the general issues regarding fire safety.
Delegates will learn the common causes of fires and how fires spread, in order that they may take this knowledge back to their workplace or area of responsibility to reduce the risk of fires starting or spreading, together with emergency procedures to be followed in case of fire.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: Light refreshments will be available throughout the course. Lunch will be provided if you are attending the afternoon Fire Extinguisher workshop.
Course Content
Upon completion of this half day course, delegates will have knowledge and awareness in the following areas:
Responsibilities of fire marshals
Relevant legal requirements
Fire risk assessments, inspections and audits
Fire detection and warning systems
Emergency procedures, means of escape and evacuations
Firefighting equipment
Maintenance and testing of fire precautions
Course costs £49 per person. For more details please contact us at [email protected] or on 01603 788950.
