Various speakers from UEA, BAS, Cefas and SAHFOS Zicer building / ENV Laboratory
Have you ever wondered what causes plankton blooms so large they can be seen from space; how marine life copes with the turbulent, low visibility underwater world we dive in? Or, how ocean currents are monitored by underwater gliders?
This fascinating two-dayinteractive oceanographycourse at UEA, created by divers who are also professional oceanographers, is open to anyone with an interest in the marine environment.
Location: Carrowbreck House, 300 Drayton High Road, Norwich, NR6 5BJ.
With over a billion users active across the globe you can not ignore Facebook. Over 50% of the U.K population has a Facebook account! A country with a population
of approx 65million. If your target market is on facebook and your business is not, you’re missing out! Nothing comes close to competing with Facebook in terms of it’s user base and Businesses like yours can benefit from knowing how to optimise it.
This course is for you if you are a SME, Business Development Manager, Sales manager, Marketing Manager, whichever industry you’re in, and you are keen to utilise Facebook for your business to drive traffic and get results.
Duration: Half-day course (9.30am – 12.30pm)
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided:Light refreshmentswill be provided. If you are also attending the LinkedIn course in the afternoon a sandwich lunch with crisps, cakes and fruit will be provided.
Course Content How to maximise your business page Building your brand on Facebook Why visual rocks Marketing the Facebook way Driving traffic to your website with Facebook The power of cross promotions and advertising Why engagement keeps Facebook happy
Course price: From £36.00
For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
This event is currently full. To be added to a waiting list please email details to [email protected]. Thank you.
Please arrive 15 minutes before the session starts at 08.30am.
Venue: Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ
In this session Be Better at Social Media Advertising with Sara Greenfield, Bright Yellow Marketingwill be your host.
You will learn:
In this session, Sara will provide an overview of the key social media ad platforms and key tips for running your ads including case studies.
About Sara:
Sara hasbeen using social media from the very early days in order to market their previous marketing business. Social media was instrumental in helping to keep their business going through the recession.
Due to demand from their clients, they set up Bright Yellow Marketing five years ago to offer social media training. They now also manage social media accounts for a number of local businesses.
Sara has published three books about social media, two of which achieved #1 in the Amazon Kindle free Sales & Marketing section.
The Art of Networking – How to grow your business, with people you know, like and trust
“People don’t buy what you do, they buy why you do it” Simon Sinek
What you will learn
People do business with people they know, like and trust. This session will give you some fantastic tips and techniques to get the best from networking events and help you overcome any fear and anxiety they may have about them.
We will take you through the whole journey from selecting the right events through to attending and following up. We will give you useful tips on the process and the interpersonal aspects of networking.
We will teach you how to build rapport and develop relationships with people, overcome nerves, stand out and be remembered and maximise your return on your investment.
You have a comprehensive workbook, in which you will develop your networking strategy.
You will also get one year’s free access to our online forum, dedicated to all things networking.
About Ian Hacon
Ian is the founder and Chief Dorothy at Yellow Brick Road. Yellow Brick Road is on a mission to Energise 10 million people by helping them unlock their performance through wellbeing, purpose and great leadership skills. Ian originally trained as a Chartered Accountant, was a CEO of very successful company and has held many board positions, including President of the Norfolk Chamber. He’s a qualified coach and trainer.
Testimonials
‘Very Enjoyable and informative’
‘interactivity was very useful, Ian was suitably informal while sharing his wealth of experience.’
We have a few spaces leftat our clientbreakfast workshop on auto-enrolment on 24th June, 8-10am at the Theatre Royal in Norwich, we would like to offer to interested Chamber members.
You may be feeling overwhelmed or concerned by your legal obligation and with good reason. We plan to take the pain out of the process for you, starting with this workshop.
During the workshop we will walk you through what you can expect from auto-enrolment, including lessons learned from businesses that have already auto-enrolled. We have produced a guide for you to take away at the end of the breakfast and will be delighted to answer your questions during the workshop or please do contact us afterwards.
Places for the workshop are limited and allocated on a strictly first come, first served basis. If you would like to reserve a place, please contact us at [email protected] before Friday 19 June at 5pm.
Location: Carrowbreck House, 300 Drayton High Road, Norwich, NR6 5BJ.
This accredited qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role. The qualification covers the principles of customer service including how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course.
Course Content Principles of customer service. Understand how customer needs and expectations are formed. Know the interpersonal skills and appropriate behaviour required in the customer service environment. Understand the principles of responding to customers’ problems or complaints.
Subject to passing a 30 question multiple choice exam paper delegates will gain the Highfield Awarding Body for Compliance Level 2 Award in Customer Service.
You will be given a HABC Customer Service manual to take away and keep after the course for future reference.
Course price: From £94.00
For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
Search Engine Optimisation (SEO) is clearly still a vital tactic for businesses, more so than any other activity such as social, email and PPC.
What isn’t clear is how businesses like yours can do successful SEO.
Our free SEO Takeaway workshop will provide you with up to date information and tactics you can use to improve your SEO. This 1 hour session will include:
How does Google rank websites? What content do your users want? 12 SEO tactics you can take away
This free 1 hour session is for anyone involved in website management and needs to improve traffic and performance.
Where?Henderson Business Centre,51 Ivy Road, Norwich, NR5 8BF
IOSH Managing Safely is designed to get managers and supervisors, from any sector, up to speed on the practical actions needed to make health and safety “happen” in their teams.
IOSH is the professional association for safety and health practitioners, with a global name to back up their courses.
Subjects covered
1. Introducing Managing Safely 2. Identifying hazards and Assessing risks 3. Risk Control Strategies and Techniques 4. Understanding responsibilities at all levels 5. Measuring performance 6. Investigating accidents and incidents
What will staff get out of it?
What they need to know in a refreshing, informal, interactive and entertaining way. Managing Safely will give delegates the knowledge and tools they need to tackle the health and safety issues they’re responsible for. This course brings home the reasons why health and safety is such an essential part of their jobs.
Why Choose Us?
“We’re highly experienced, former H&S inspectors, averaging over 30 years’experience each, as Chartered practitioners with several bodies. We’ve inspected 1000’s of workplaces in this time, and provided consultancy to 100’s more. This depth of experience makes our training unique, and second to none” For more information please contact us
Our HABC Level 2 Award in Emergency First Aid at Work will be taking place on 18th May at No.8 Thorpe Road in Norwich. This course is the right first aid qualification for 80% of all businesses; the course is open to anyone who wants to become a first aider. Aim; Provide the skills to deliver basic first aid to a suitable level for most businesses. Objectives; *Understand Roles and responsibilities of a first aider *To be able to assess and manage a first aid incident *To be able to manage an unconscious casualty *To be able to manage a casualty who is not breathing normally *To be able to manage a casualty who is choking *To be able to manage a casualty who has a bleeding injury *To be able to manage a casualty who is in shock * To be able to manage a casualty with a minor injury OrganisationDuration; 1 day course Exam/Assessment; Practical assessment where; candidates will be tested on the following five elements: *Recovery position *Cardiopulmonary resuscitation *Choking *Bleeding *Shock Written questioning – Learners are required to answer a series of question ensuring their understanding of the theory content is sufficient to meet the required standard. An accident report form will need to be completed. This is an Ofqual accredited qualification. Cost; £97.00 +VAT Includes exam fees, course handbook & materials, lunch and refreshments Awarding Body; Highfield Awarding Body for Compliance (HABC) Tutors; Tracey Hicks of Training in Healthcare Differentiation; None – Just enthusiasm For more information please email [email protected]
The Health and Safety Masterclass is aimed at anyone who is working within Health and Safety on a day to day basis, any senior members of staff who deal with Health and Safety or anyone who is looking for an update on their current Health and Safety training.
Our one day masterclass will see ex Health and Safety Executive (HSE) principle inspector, John Claxton, deliver a short session on current topical areas.
In essence the course will enable delegates to:
– Take a fresh look at what systems and procedures that are in place
– Review & revise Health and Safety Management
– Hear what’s current with H & S Enforcers – what are they focusing on?
– Dispel the Myths about Health and Safety – do not believe all that you read in the papers!
The subjects covered are:
1. Mapping the maze of Health & Safety Legislation – including topics such as Manual Handling, COSHH, Ergonomics and work equipment – and how it relates to your business
2. How to ensure that your Health and Safety Policy is Effective including communicating it
3.Are your Risk Assessments ‘Suitable & Sufficient’
4. Ex Principle Inspector for the Health and Safety Executive, John Claxton will also lead a talk on the current hot Topics
For more information on this course contact us on 01603 473732 or visit our website
Our HABC Level 3 Award in Supervising Food Safety REFRESHER course will be taking place on Friday 30th June at No.8 Thorpe Road in Norwich.
This course is aimed at any current holders of the Level 3 Award in Food Safety to refresh their knowledge on the subject.
Aims:
– To refresh and update your knowledge on food safety through a series of focuessed activities.
– To comply with the recommendation that certificated training is refreshed every three years (we will need your original certificate)
– To main your due diligence defence!
– To re-energise your interest in your food safety management systems & supervising your staff to ensure compliance
What:
This blended learning course covers all aspects of Food Safety including;
– Communicating procedures to staff
– Legal responsibitlies
– Contamination & routes of contamination
– Temperature control
– Cleaning
– Personal Hygiene
– Pest Control
– Stock Rotation
– HACCP
– Monitoring & that all important Action Planning!
Prerequisites: A Level 3 Certificate that has been completed within the last 3 – 4 years – We need to see a copy
Duration: Half day (09:00 start – 12:30 finish)
Course Tutors – Sarah Daniels & Richard Mills are both Chartered Environmental Health Practitioners, having spent over 25 years each in the profession.
The RedCat Partnership has been providing food safety training & consultancy in Norfolk, East Anglia & nationally for over 18 years.