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Event

After Hours Networking | Pub Quiz!

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This event is now Fully Booked.   We’re bringing back the annual After Hours Event, our Pub Quiz. We’re inviting Chamber members to popular destination, Earlham Arms in Norwich’s Golden Triangle, for an evening which will put your general knowledge to the test and where you’ll enjoy getting to know your work colleagues and fellow Chamber members a little better. The evening will also include a variety of quiz rounds presented by Chamber staff, wine and tapas!

So rally up a team (of up to 6 people) from your workplace and join us for a night of Trivia and Tapas at our Pub Quiz! We will also be putting together mixed teams, so if you fancy coming along in small groups or as an individual you will be joining forces with your fellow Norfolk Chamber members!

Sixty Minute Seminars: Project Management

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Join Norfolk Chamber for a new event series in King’s Lynn that delivers expert led training sessions by Norfolk Chamber members. Start your morning with 30 minutes of networking over coffee and pastries, followed by a free 60 minute training seminar to boost your business performance. Free to attend. Open to Norfolk Chamber members and non-members for a limited time. Hear from Martin Peckitt from Plumstudy Education as he examines the fundamental purpose of using project management and will provide guidance on how to practically utilise new skills back in your workplace. This session will also briefly explore how to manage your time and plan more effectively using project management methodology.

Sixty Minute Seminars: Workplace Wellbeing

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Workplace wellbeing has a direct correlation to engagement, performance, motivation, and satisfaction – but how can you develop an approach that truly embeds wellbeing within your culture? In this session Michelle Gant, The Engaging People Company will help you find out how you can develop your own targeted approach to wellbeing and get practical tips and ideas to improve workplace wellbeing within your own organisation.  This session is open to both Chamber members and non-members in West Norfolk and will be delivered by Michelle Gant, The Engaging People Company. About Michelle: Michelle Gant is the Director of The Engaging People Company which is built upon her passionate belief that happy, engaged people create business success. She is committed to supporting organisations to protect and maintain wellbeing and to create a culture where people are empowered to talk about their wellbeing. Michelle is also a qualified and experienced coach and believes coaching is a powerful tool for wellbeing.

Level 2 Award in Customer Service

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Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. This accredited qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role. The qualification covers the principles of customer service including how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Principles of customer service. Understand how customer needs and expectations are formed. Know the interpersonal skills and appropriate behaviour required in the customer service environment. Understand the principles of responding to customers’ problems or complaints. Subject to passing a 30 question multiple choice exam paper delegates will gain the Highfield Awarding Body for Compliance Level 2 Award in Customer Service. You will be given a HABC Customer Service manual to take away and keep after the course for future reference. Course price: From £100.00 – £110.00 For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]

An Introduction to Appraisal Skills – Develop, Motivate and Inspire

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Appraisal skills are extremely important to succeed as a good manager. This course explains how to give a good appraisal, keeping your team motivated along with communication and listening skills and giving feedback and praise.

This workshop will give you the skills and confidence to give your team the appraisal that will help them develop and remain motivated within your company.

Who is this for?

This course is suitable for anyone managing a team no matter what size and a what level.

Agenda for the Day:

09:15 Doors Open – Registration

09:30 New Anglia Growth Hub – how can we help you? *

09:45 Welcome and Introductions *

10:00 Appraisal Skills & Benefits of an Appraisal System *

10:25 An Introduction to Appraisal Skills *

10:35 Personal Experience – Attendees Experiences *

10:45 The Johari Window *

11:00 The Appraisal Process at Work *

11:05 The 4 Step Model *

11:15 Refreshment Break: Tea/Coffee and biscuits

11:30 Communication Process & Questioning Techniques *

11:45 Questioning Skills – Exercise in Pairs *

12:00 Listening Skills – 70/30 Rule *

12:10 Giving Feedback – 3 Different Types of Feedback *

12:25 Case studies – Exercise in Pair *

12:40 Guidelines to Managers – Meeting Do’s and Don’t *

12:50 After the Meeting and Mid Year reviews *

12:55 Guidelines for Employee *

13:05 Key Learning Points, Action Planning & Q&A’s *

13:55 Close

Total hours: 4hr – *IDB = 3hrs 30mins

FaceBook for your business and FaceBook advertising

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Course location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA With 1Billion+ users Facebook is the most successful social media platform. Knowing that your business should be on Facebook and knowing what your business should be doing on Facebook are completely different. If you are one of the many businesses that are on Facebook but are unsure of how to generate leads, customers or money from it then this workshop is for you. Duration: Full-day course (9.30am – 4pm) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: On full day training courses a sandwich lunch with crisps, cakes and fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content The Doʼs and Donʼts about creating your business brand on Facebook How it works the basics and the advanced Understanding what can be see and what can’t be seen Creating a community of potential customers, converting them into customers and retaining them Creating content that will engage people on Facebook Driving customers to your website using Facebook Generating leads via Facebook Facebook and where you stand legally Researching your competitors on Facebook Achieving your goals using Facebook Measuring your efforts Overview of Facebook advertising and its benefits What you will take away from this workshop? You will see clearly how Facebook can be used for your business You will be able to create a marketing strategy for Facebook You will know what to do to achieve maximum visibility You will gain knowledge and some practical experience of how to use Facebook for your business You’ll come away with plenty of ideas for content that will increase your customer base Format Practical > so please have your log in details Live demonstrations Session learning Course costs: £74.00 – £96.00 per person. For more details, please call Broadland Council Training on 01603 788950 or email [email protected]

After Hours: Cocktails & Pizza

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With our After Hours series we like to take you to all the new and exciting hot-spots around the city. This summer, Norfolk Chamber are taking you to Chambers Cocktail Company for a fun evening of networking with a twist!  You’ll get the chance to try your hand at making one of their delicious cocktails from their new menu – and that’s not the best part! We’ll also bring you a fresh delivery from Brick Pizza to enjoy whilst you network with fellow Norfolk Businesses. Bring your colleagues, clients and fellow business relations for an informal evening of entertainment and good food.  Cocktails, pizza and new business relationships… what more could you want?!   The team at Chambers Cocktail Company have trained and worked in some of the most exclusive bars and hotels around the country. They are experts in making new flavours and unique serving styles to give you a memorable experience. Check out Chambers Cocktail Company.

Adobe Acrobat

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On this one day course, learn how to successfully edit PDF’s, mix PDF’s together and make interactive by adding hyperlinks.

This course is delivered at South Green Park, Mattishall and costs £195.00 + VAT/person.

For more information or to book a place, contact us on 01362 850983 or via our website atwww.poultec.co.uk

QA Level 3 Award in First Aid at Work Requalification (RQF) – 2 day

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Aims to update and requalify existing first aiders to the required level of skill and knowledge in first aid, in accordance with the requirements of the Health and Safety (First Aid) Regulations 1981.

Successful delegates will be awarded a certificate of competence accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.

Course Venue

Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).

Syllabus

·         Introduction to first aid

·         Incident management and safety

·         The unconscious patient

·         Major illness: diabetes, heart attack, stroke

·         Fractures and dislocations

·         Head Injuries

·         Eye Injuries

·         Simple record keeping & first aid equipment

·         The legal framework for first and in the workplace

·         Basic life support

·         Use of AED

·         Control of bleeding and shock

·         Major Illness: epilepsy, allergic reactions

·         Burns and scolds

·         Poisons and harmful substances

·         Basic casualty handling

·         Knowledge and skills assessments

Course Dates

“2nd course with Norvic and still very good training – excellent”

“Would definitely recommend Norvic Training”

“I have been doing First Aid for 33 years and it was the best course I have been on.”

 

QA Level 3 Award in First Aid at Work Requalification (RQF) – 2 day

Written by on .

Aims to update and requalify existing first aiders to the required level of skill and knowledge in first aid, in accordance with the requirements of the Health and Safety (First Aid) Regulations 1981.

Successful delegates will be awarded a certificate of competence accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.

Syllabus

·         Introduction to first aid

·         Incident management and safety

·         The unconscious patient

·         Major illness: diabetes, heart attack, stroke

·         Fractures and dislocations

·         Head Injuries

·         Eye Injuries

·         Simple record keeping & first aid equipment

·         The legal framework for first and in the workplace

·         Basic life support

·         Use of AED

·         Control of bleeding and shock

·         Major Illness: epilepsy, allergic reactions

·         Burns and scolds

·         Poisons and harmful substances

·         Basic casualty handling

·         Knowledge and skills assessments

“2nd course with Norvic and still very good training – excellent”

“Would definitely recommend Norvic Training”

“I have been doing First Aid for 33 years and it was the best course I have been on.”

Summer BBQ – SOLD OUT

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Please note this event has now sold out.

It’s back! The Norfolk Chamber Summer BBQ hosted by MIGSOLV – this year featuring ‘Tastes of Norfolk’

Attended by over 100 members in 2017, our Gold Patron’s MIGSOLV will again be hosting a FREE summer BBQ at their world-class Gatehouse data centre in Norwich.

This year’s events will feature a ‘Tastes of Norfolk’ theme with a locally sourced BBQ, Norfolk hog-roast, wine and beer from our region and even ice-cream made right here in Norwich! Vegetarian options and soft drinks too.

Everyone’s welcome to attend, relax and celebrate the summer! To embrace Norfolk’s growing tech sector, the event is also welcoming members of TechEast. A number of MIGSOLV’s key partners will also be on hand to help businesses protect their IT and data.

The event begins at 5pm with free parking and a large marquee.

Optional Guided Tour Ever wondered how a world-class data centre houses and protects business’s vital IT and data?

Join MIGSOLV for an optional guided tour of the Gatehouse’s facilities, including its high-tech security, climatically controlled data halls, links to global networks and enough power generation for 8 days off-grid.

The MIGSOLV team and some of their key partners will also be available to answer your questions and explore ways you can protect your business’s IT and data.

Here’s a taster: https://vimeo.com/225553469

Carols by Candlelight in aid of Age UK Norwich

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Age UK Norwich is honoured that The Salvation Army Norwich Citadel is hosting its annual “Carols by Candlelight” event on the 15th of December at 6pm in aid of Age UK Norwich. Each year, they connect with a different charity to raise funds and awareness.