Norfolk Chambers Vacancy: Membership Account Manager

Could you turn a first conversation into a lasting economic impact for Norfolk?

Are you a proactive, commercially minded sales professional who wants to sell something that genuinely matters? Do you get energised by uncovering what makes a business tick, opening doors with senior leaders, and closing deals—while knowing your work directly fuels the prosperity of our county?

If you’re looking for more than a routine, transactional sales job, this multifaceted role offers the rare opportunity to combine proactive commercial drive with a real sense of purpose.

Who We Are

For 130 years, Norfolk Chambers of Commerce has been the beating heart and leading voice of our county’s business community. We represent over 700 member organisations of every scale, from pioneering tech founders and green-energy innovators to established manufacturers and professional service leaders.

Through our Vision 2030 strategy, we are modernising how our Chambers of Commerce operates so we can continue to champion Norfolk business long into the future. We are overhauling our membership model, rethinking events and investing in the technology and people we need to enable sustainable growth.

The Opportunity

Reporting directly to the Membership Director, you will be on the frontline of Norfolk’s business ecosystem. You won’t be stuck at a desk making cold calls from a script, nor will you be waiting passively for inbound enquiries. This is a multifaceted, field-based role where no two days are the same:

You might start your morning sitting down with the Managing Director of an advanced engineering firm in Thetford to explore how Chambers advocacy can unlock their growth barriers.

By afternoon, you could be introducing a fast-scaling tech founder in Norwich to supply-chain partners.

The next day, you’ll be hosting a room full of finance leaders or entrepreneurs at a Chambers breakfast club, catalysing connections between people who can help each other thrive.

You will take complete ownership across the member journey: generating outbound pipeline, consulting with business leaders, embedding value across their teams, and protecting long-term member loyalty.

What You’ll Do

• Lead Discovery-Led Conversations: Meet founders, owners, and C-suite executives; ask the probing questions that uncover their operational challenges and tailor a compelling membership proposition that delivers real return on investment.
• Proactively Open Doors & Drive Growth: Build a healthy commercial pipeline by identifying and approaching prospective member businesses across Norfolk.
• Close with Confidence: Articulate the commercial value of the Chambers, and handle questions with poise, momentum, and expert insight.
• Embed Value & Build Multi-Stakeholder Relationships: Onboard new members thoroughly and manage an allocated portfolio of corporate and SME accounts, building relationships with multiple decision-makers across the organisation rather than relying on a single contact.
• Lead Events & Own Communities: Take end-to-end ownership of selected peer groups and events; curating agendas, hosting and facilitating the room with gravitas, and turn event attendees into lasting member relationships.
• Safeguard Member Retention: Monitor engagement signals, initiate renewal conversations well ahead of expiry dates, support credit control, and step in with proactive interventions whenever a member needs support.
• Be an Ambassador for Norfolk: Represent the Chambers across the county, feeding real-time business sentiment back into our policy and leadership teams to ensure our local businesses are heard by regional and national government.

What We’re Looking For

We recruit for commercial instinct, personal credibility, and genuine curiosity. You don’t need prior Chambers experience, but you must bring:

• Commercial / B2B Experience: A solid track record in B2B sales, proactive business development, or commercial account management where you generated your own opportunities rather than relying on warm inbound leads.
• Consultative Gravitas: The confidence to lead discussions with people at every level of a business, without falling back on scripted sales tactics.
• Civic Pride & Business Curiosity: A genuine interest in how businesses operate and a passion for Norfolk’s economic success, innovation, and community.
• Facilitation & Presentation Flair: The natural warmth and authority to command a room, welcome attendees, steer panel discussions, and help strangers make valuable commercial connections.
• Disciplined Follow-Through: High personal organisation, strong pipeline management, and the discipline to use our CRM to track interactions, commitments, and forecasting.
• A full UK driving licence and access to a vehicle to travel across Norfolk regularly, along with the flexibility to attend occasional breakfast or evening networking events.

View the job specification HERE

What You’ll Get From Us

• Salary: £30,000 per annum
• Unlimited Holiday: Take the time you need to recharge, when you need it.
• Flexible, Hybrid Working: Work from home, our vibrant Norwich City Centre Business Hub, and out on the road meeting businesses across the county.
• Health & Wellbeing: Healthcare cash plan and contributory workplace pension scheme.
• Autonomy & Influence: High visibility across the Norfolk commercial community, representing a 130-year-old institution at an exciting moment of digital transformation and growth.
• Culture: A collaborative, energetic, and ambitious team where you are empowered to do the best work of your career.

How to Apply

If you are a commercially driven relationship builder who wants to play a direct role in championing Norfolk’s business future, we would love to hear from you.

Please submit:

1. Your up-to-date CV.
2. A covering letter explaining why this role appeals to you, including an example of a B2B relationship you created, nurtured, and closed.

Send your application to: Rob Wilson, Membership Director, at [email protected]

Deadline: 23:59 13^th November 2026

Interviews: Will be held on 24^th and 25^th November in Norwich