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Be Better at Presentation Skills

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Please arrive 15 minutes before the session starts at 8.30am. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Presentation Skills) Su Ingle, Su Ingle Media will be your host. You will learn: Want to speak in front of groups with confidence? Su Ingle of Su Ingle Media will guide you through how to overcome nerves, express yourself effectively and engage your audience. About Su: Su presented the BBC science series “Tomorrow’s World” and the BBC World Service radio series “Science in Action.” She has directed and produced several television programmes for the BBC, Anglia TV, TV New Zealand, and Survival Anglia. Since then she has built up a great deal of experience in media, presentation, crisis management and issues training with a wide variety of organisations, from local health authorities to agricultural and pharmaceutical companies. She has worked worldwide with many prestigious clients in multinational companies. Follow Su:@suingle23 Supported by:

This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series.

Be Better Online

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Please arrive 15 minutes before the session starts at 12.30pm. Please note the date of this session has been moved from Thursday 23 March to Thursday 9 March. 

In this session (Be Better Online) James Thomas, Attract and Convert will be your host.

You will learn:

Some top tips to help your business be better at Online for the year commencing 2017. Learn how to attract potential business to your website and convert them into customers. 

3 top tips you’ll walk away with:

  • How to create an online strategy             
  • How to measure the results of your online strategy
  • Auditing your current online performance

About James:

James is the Managing Director of Attract and Convert. We help small businesses attract and convert more of their target customers.

Level 2 Award in Food Safety

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This one day course is a must have qualification for all employees in the Food and Hospitality sector and will enable delegates to:

*Take personal responsibility for food safety procedures *Keep themselves clean and hygienic *Receive and store food safely * Prepare, cook and hold food safely *Assessing and evaluating the learning

The subjects covered are:

1. Food safety hazards; what can harm the consumer? 2. Safe food storage; food handling & cross contamination 3. Temperature control; refrigeration and chilling 4. Cooking, hot holding and reheating 5. Cleaning and disinfection 6. Pest control 7. Food premises and equipment 8. Legislation

Prerequisites: None-just enthusiasm (but basic spoken English/ literacy does help)

Duration: One day training programme (09:00-16:30)

Cost: £90 +VAT includes examination fees and lunch

Course Tutor: Our courses and tutors are overseen by Sarah Daniels & Richard Mills are both Chartered Environmental Health Practitioners, having spent over 25 years each in the profession.

The RedCat Partnership has been providing food safety training & consultancy in Norfolk, East Anglia & nationally for over 19 years.

For more information about this course please contact us on 01603 473732 or [email protected]

Be Better at Solving Business Problems

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Please arrive 15 minutes before the session starts at 08:30am.

Venue: Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ

In this session (Be Better at Solving Business Problems) Steve Palmer and Sarah Jones, WLP will be your hosts.

You will learn:

Identifying the problem is often part of the solution. Sarah Jones and Steve Palmer, WLP will equip you with the tools to identify the true cause of any business problem and how to implement sustainable solutions.

About Steve:

Steve is an experienced Operations and Technical Manager/Director, a professional process engineer (BSc.(Eng) 1st Honours), and a Six Sigma Master Black Belt, with twenty years experience. He is also a Member of the Institute of Operations Management. His key skills include business and service improvement (using Six Sigma and lean methodologies), project management, complex problem solving, health, safety, and environmental management including IPPC, with experience in both blue chip and SME companies.

About Sarah:

Sarah is an experienced business improvement specialist and certified Lean Six Sigma Black Belt with a proven background in business transformation and change management. She focuses on customer need and a desire to drive business and service improvement.Having spent the early part of her career working in recruitment and retail buying, Sarah began to forge her place within the financial services industry, spending 10 years within banking and latterly, insurance. A focus on change management gave her the opportunity to gain extensive experience across multiple functions within the sector including sales, service and support.

Follow Steve: @SteveWlp

Supported by:

This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on to three sessions per series.

Bookings for this session are now closed. For availablilty please email [email protected]

Creating and Export Strategy

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Venue Norfolk Chamber of Commerce and Industry 9 Norwich Business Park Whiting Road Norwich Norfolk NR4 6DJ

So many businesses drift into export without any clearly defined strategy, and often without any planning at all. This full day seminar is designed to help Managers examine their organisation and how exporting can form an integral and profitable part of their business.

Level 3 Award in Risk Assessment

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Topic areas covered The qualification will enable successful candidate to understand and, at Level 3, put into practice the following: – The importance of health and safety in the workplace – The principles involved in risk assessment – The relationship between hazard and risk as part of an accident and ill health prevention – The hierarchy of controls to control risk to an acceptable level – The risk assessment process in a workplace

Who is this course for? Anyone who needs more practice; people responsible for conducting risk assessment and putting controls into practice, i.e. understanding the wider management of health and safety. Managers, supervisors, business owners, safety representatives.

Course Dates 4th & 11th February 2019

Prerequisites: Basic literacy, enthusiasm, and a willingness to learn and participate. A workplace to complete a risk assessment on is also key, but not essential

Duration: Two day programme (09:00 start – 16:30 finish),  

Cost: Level 3; £375.00 + VAT per person. Includes refreshments, lunch, course materials and assessment fees.

Venue: RedCat Training Rooms, Norwich

How to book: Contact us on 01603 473732 for a booking form.

Course Tutors: Sarah Daniels & Richard Mills are both Chartered Environmental Health Practitioners, having spent over 25 years each in the profession. They were both health and safety inspectors, before founding The RedCat Partnership. The company has been providing health and safety training & consultancy in Norfolk, East Anglia & nationally for over 19 years.

For more information on this course or to view our full suite of courses, please visit www.redcatpartnership.co.uk

Create Profitable Google AdWords Campaigns

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An active full-day workshop delivered by Matt Brown, One Vision to show businesses how to maximise the return on their advertising spend on Google AdWords and how to stop wasted budget. 

Who Should Attend?

This is a practical workshop aimed at people who are responsible for ensuring that their Google AdWords advertising is targeted and achieving its objectives for the business. Delivered in an easy-to-grasp and non-technical format, delegates will be given a briefing before the day, to ensure that they receive maximum benefit from the workshop.

What will you learn:

  • How Google Search Advertising Works.
  • The Foundation; Setting goals and Budgets.
  • Google Account Set-up.
  • Keywords.
  •  Adverts.
  • Landing Pages. 
  • Campaign Optimisation.
  • Getting the results that you need from your online advertising campaigns.

Delegates will participate in practical tasks including setting up their own campaign with ad’s and keywords and look at optimising existing ones.

Required Equipment: Laptop & access to a Google AdWords account (Norfolk Chamber can provide access to a limited amount of laptops upon request).

About Matt Brown 

The workshop is led by Matt Brown, certified Google Partner who has been creating and managing successful Google AdWords campaigns for 15 years. The focus is on keeping the workshop as jargon-free as possible and providing practical help, tips and advice that will allow you to get the maximum out of your Google advertising.

Here’s what delegates have to say about our Google Adwords Training…

“I learnt great tips regarding keywords and Click-Through-Rates.”

“I learnt a lot of actions of Google Adwords. This has been very good!”

“Lots of useful stats about campaigns performing well and badly. Negative search term tool and Google Ad extensions. Excellent!”

Display Screen Equipment Assessors Course

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The aim of this half-day course is to equip delegates to take a lead role in assessing office workstations and the wider management of associated musculoskeletal disorders (MSD). Objectives:

* To be able to state the basic HSG65 management cycle, and illustrate how this can apply to the control of MSD’s arising from display screen equipment (DSE) use. * Understand the value of MSDs prevention. * State the minimum equipment/environmental requirements for workstations, as specified in the Schedule of L26. * Understand how the type of job/task can affect assessment (“occupational” factors). * Understand how the correct set up of DSE can prevent MSDs, and state the ideal set up. * Understand the “human” factors that can affect DSE users’ ability and willingness to use DSE correctly. * Demonstrate some of the key skills in ensuring DSE users improve their work station. * Develop an intervention hierarchy in the case of ill health arising from DSE use. * State the key sources of law and guidance, and where they can be found. Prerequisites: None, just enthusiasm (basic spoken English/literacy does help). Course date: Thursday 14th March 2019 Duration: Half day training course; 09:00-13:00 Cost: £95.00+VAT Course Tutors: Sarah Daniels/Richard Mills (Chartered Environmental Health Practitioners), who have spent over 50 years between them in profession. The RedCat Partnership has been providing health and safety training/ consultancy locally and nationally for 19 years. For more information or to book please contact Mitchell on 01603 473732 or [email protected]

To view our full suite of courses please  visit our website

QA Level 3 Award in First Aid at Work Requalification (RQF) – 2 day

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Aims to update and requalify existing first aiders to the required level of skill and knowledge in first aid, in accordance with the requirements of the Health and Safety (First Aid) Regulations 1981.

Successful delegates will be awarded a certificate of competence accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.

Course Venue

Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).

Syllabus

·         Introduction to first aid

·         Incident management and safety

·         The unconscious patient

·         Major illness: diabetes, heart attack, stroke

·         Fractures and dislocations

·         Head Injuries

·         Eye Injuries

·         Simple record keeping & first aid equipment

·         The legal framework for first and in the workplace

·         Basic life support

·         Use of AED

·         Control of bleeding and shock

·         Major Illness: epilepsy, allergic reactions

·         Burns and scolds

·         Poisons and harmful substances

·         Basic casualty handling

·         Knowledge and skills assessments

Course Dates

“2nd course with Norvic and still very good training – excellent”

“Would definitely recommend Norvic Training”

“I have been doing First Aid for 33 years and it was the best course I have been on.”

Twitter for your business

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Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA Now the fastest growing social media platform, with a user base of hundreds of millions. Growth per month has been estimated to be in excess of 1,000% so it would be pointless to give you exact user figures as they will change dramatically by the time you read this. Twitter is a phenomenon and a powerful way to connect with potential clients, a bit like you would at a network event x 1000 A huge B2C platform and easily one of the fastest ways to give and get a #recommendation (more about #hashtags in the course) Using Twitter can connect you to new customers quickly, get you connected to the right people, promote your position as a thought leader in your industry and drive traffic to your website. This course is for you if you are a SME, Business Development Manager, Sales manager, Marketing Manager, whichever industry you’re in, and you are keen to utilise Twitter for your business to drive traffic and get results. Duration: Half-day course (9.30am – 12.30pm) Equipment: Pens and note paper will be available. Please bring any Twitter login details you may have. Lunch provided: Light Refreshments will be available throughout the duration of this course. If you book on the afternoon WordPress session as well, a lunch of either a sandwich or salad with crisps and cake or fruit will be provided. Course Content How to build a Twitter Tribe Customer service on Twitter Thought leadership on Twitter #Hashtags why and what for Driving traffic via Twitter Photos and video on Twitter How to use Twitter trends Getting PR via Twitter Course price: From £37.00 to £48.00 For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]

Post-Traumatic Stress Disorder Training

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This session will help delegates to recognise post-traumatic stress disorder and post-traumatic symptoms. It will also highlight the effects trauma can have on human behaviour.

This course is for anyone who has experienced or is experiencing PTSD, or is supporting or working with someone who has.

The training is run over one day and lunch is provided.

It costs £120 per candidate.

For for more information or to book onto the course please email[email protected] or phone 01603 432457

Create Profitable Google AdWords Campaigns

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This interactive full-day workshop will be delivered by Google AdWords Specialist, Michael Townsend, CEO of Wolf Digital Marketing. This AdWords training courses will give delegates a complete tutorial on how to create, deliver and optimise their campaigns across all AdWords channels. If you need to improve your AdWords conversion and performance, this is the course for you.

Who Should Attend?

This is a practical workshop aimed at people who are responsible for ensuring that their Google AdWords advertising is reaching the right people within the desired cost-per-acquisition whilst achieving the overall campaign objectives. Delivered in an easy-to-grasp and non-technical format, delegates will be given a briefing before the day, to ensure that they receive maximum benefit from the workshop.

What will you learn

  • How Google AdWords Should Be Setup
  • AdWords & Analytics – How They Work Together
  • Google Account Setup
  • Keywords – Research & Optimising
  • Adverts – Creating The Perfect Ad
  • Landing Pages
  • Campaign Optimisation – Search, Shopping & Display Networks
  • Budgets – How To Get The Most Out Of Your Budget

Michael will help delegates to create new campaigns and improve existing ones throughout the day.

Required Equipment: Laptop & access to a Google AdWords account (Norfolk Chamber can provide access to a limited amount of laptops upon request).

About Michael

Michael has worked in digital marketing for 11 years both client and agency side. He helps businesses reach their business goals & improve their profitability through effective digital marketing strategies. Michael has also worked and trained businesses across the UK & Europe on improving their digital marketing performance and digital strategy. The focus is on keeping the workshop as jargon-free as possible and providing practical help, tips and advice that will allow you to get the maximum out of your Google advertising.

Here’s what delegates have to say about our Google Adwords Training…

“I learnt great tips regarding keywords and Click-Through-Rates.”

“I learnt a lot of actions of Google Adwords. This has been very good!”

“Lots of useful stats about campaigns performing well and badly. Negative search term tool and Google Ad extensions. Excellent!”