Greater productivity as fewer hours are lost due to sickness and accidents Improved company-wide safety awareness culture and appreciation for safety measures Active staff involvement to improve the workplace Nationally recognised and respected certification for managers and supervisors Enhanced reputation within the supply chain
For further info on the above course, please contact the team on 01508 218721 or email us on [email protected]
Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA Having an online presence for your organisation is a necessity as social media continues to grow, but how do you enhance your reputation & not ruin it? With statistics showing more than 53 percent of consumers say that they have decided against making a purchase after reading online recommendations, it’s important that you get it right. This course will improve your skills for using social media as a business communication tool, how to protect your reputation & what to do in a crisis. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Effective use of Social Media for your business Summary of popular social media sites What not to do to keep your customers happy What to do and keep one step ahead of your competitors Case studies of Good/Bad social media Social media policies for employees Management tools for Social Media critical for effective time management Marketing plans Course price: £74.00 – £96.00 For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
Do you know what an Incoterm is and which one you should use for your export? Used in sales contracts worldwide, Incoterms define the risks and responsibilities of a buyer and seller in an international sales contract.
A new version of Incoterms has been published in September 2019 for implementation in January 2020 and we have arranged for an update course to make the latest information available. The Incoterms® Rules are an essential business tool for international trade because they define the risk and cost responsibilities of each party when arranging loading/unloading of the goods, delivery, import export clearance and freight contracts. They may be used in contract negotiations, as a checklist for buyers and sellers and as a framework for international and domestic sales contracts.
Who Should Attend?
Anyone who is involved in International Trade such as: accounts, purchasing/buyers, freight forwarders, shipping, goods inward staff to name a few.
This full day course looks at the Incoterms® Rules will consider the general features of the rules and will examine each one. The principal differences between old and new rules and changing obligations of the parties will be highlighted.
What does it cover?
Introduction to Incoterms – what they are? what do they do?
The purpose of Incoterms
Incoterms® 2020
The structure and layout
The importance of understanding when delivery takes place and how that impacts on the transfer of risk between seller and buyer
Practical issues around Incoterms® – the pros and cons
Negotiating Incoterms
Testimonials “Very good course. The speaker was well informed and helpful.”
“Well explained course. All my questions were answered. “
“Very informative. I even purchased a copy of the Incoterms book from the Chamber!”
Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.
One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.
Course Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. This qualification will benefit anyone who prepares and serves food as it is designed to provide a basic understanding of nutrition and the requirements of special diets to enable the planning of well-balanced meals that have a positive impact on health. This could include chefs, kitchen porters, waiting staff, health care workers and childminders. Learners will outline current nutritional guidelines for a healthy diet, describe the impact diet has on health, describe food preparation techniques that maintain the nutritional value of food and understand how to plan and provide meals for those with special diets (including medical needs, allergies, vegans, vegetarians and diets for different faiths). Duration: Half-day course (9am – 1pm) – with around 1 hour of pre-course learning to be undertaken. Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: No, only provided on full day courses. Refreshments will be available throughout the duration of this course. Please note that it is a requirement of the HABC, the awarding body, that we need to see photographic proof of identity of each candidate before they can be entered into the exam, for example, passport, driving licence, student union card or work pass. Course Content Understand the principle of healthy diets – Essential nutrients, impact of diet on health and food preparation techniques that help maintain the nutritional value of food. Understand how to plan and provide special diets – Describe the main features of special diets, impact of special diets on health and food preparation techniques suited to those on special diets. Subject to passing a 20 question multiple choice exam paper, delegates will receive a Level 2 Healthy Food and Special Diets certificate from the HABC Awarding Body. Course Costs: £55 – £60. EARLY BIRD OFFER: Book before 4pm on Thursday 20th July to receive 10% off course costs. For more information, please call 01603 788950, or email [email protected]
Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. This course has been designed to ensure that all employees are aware of their own safety and the safety of customers, contractors and the public. It is applicable in any workplace and the training can be adapted to meet specific needs. This course enables attendees to understand the principles of Health and Safety, contribute to any Health and Safety Management system, develop an understanding of the responsibilities placed on employers and employees, develop an understanding of hazard, risk and the main causes of harm to workers, acknowledge the importance of following systems, procedures and rules and understand how individual action can reduce risks to health and safety. Duration: One-day course (9:00am – 4:30pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: On full day training courses a sandwich/roll or salad lunch with crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Please note that it is a requirement of the awarding body, that we need to see photographic proof of identity of each candidate before they can be entered into the exam, for example, passport, driving licence, student union card or work pass. Course Content Legislation Health Safety Welfare The workplace and workplace equipment Risk assessment Manual Handling Hazardous substances Ergonomics and work station design Transport and vehicles Noise and vibration Subject to passing a 30 question multiple choice exam paper delegates will gain the Level 2 Award in Health and Safety in the Workplace. You will be given a Health and Safety manual to take away and keep after the course for future reference. Course Cost – £100 – £110 per person. For any enquiries or more information, please contact us on 01603 788950 or email [email protected]
Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. This accredited qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role. The qualification covers the principles of customer service including how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Principles of customer service. Understand how customer needs and expectations are formed. Know the interpersonal skills and appropriate behaviour required in the customer service environment. Understand the principles of responding to customers’ problems or complaints. Subject to passing a 30 question multiple choice exam paper delegates will gain the Highfield Awarding Body for Compliance Level 2 Award in Customer Service. You will be given a HABC Customer Service manual to take away and keep after the course for future reference. Course price: From £100.00 – £110.00pp For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
Course Content: Recap A recap of general Word principles Font formatting Paragraph formatting Navigating around the document Selecting text More Bullets and Numbering Creating a customised list Changing bullet points for each paragraph Formatting numbers Adjusting the position on the page Distributing the text and bullet/number An Introduction to Styles Using styles Applying styles to an existing document Creating a table of contents Introduction to Tables Bringing a table into a document Entering text, tabs and line-breaks Selecting rows, columns and cells within a table Formatting in a table An Explanation of different versions Good Working Practice How to find familiar commands in the 2003 & 2007/10 interface AutoCorrect How AutoCorrect works Adding AutoCorrect entries Removing AutoCorrect entriesCopy and Paste Using the Windows clipboard to move or duplicate text and pictures Sharing text/pictures with other documents Bringing in pictures from other applications Getting pictures from the internet Document Layout Page breaks Line breaks Headers and Footers Using headers and footers Page numbering Inserting fields The Drawing Tools Auto shapes Clip Art Word Art Adjusting fills & lines The drawing canvas
The course is designed for users familiar with Microsoft Word. It will provide trainees with the confidence to use more of Word’s features, and speed up their use of the application. It will give delegates the knowledge and practical experience to use Word to create, format and print professional-looking documents.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course.
Course price: From £74.00 – £96.00
For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
This session will be delivered by Huw Sayer, Business Writers Ltd. Do you find business writing a challenge? Are you struggling to pick the right words for your ideas? Would you like your copy to be more engaging and persuasive? Then this workshop is for you.
Aims:
Our aim is to show you how to make your words work harder. This isn’t a grammar or spelling lesson – or an SEO class. Instead, we’ll focus on your audiences, how to write for them and what to say.
Learning Objectives
How to write so your audience will read and understand.
How to build your brand’s credibility and authority.
How to generate ideas and develop an authentic writing style.
Who should attend:
You should attend this session if you have to write brochures, press releases, newsletters, articles and blogs. It will also help you manage external writers. You’ll also get a FREE copy of the Business Writer’s guide: ‘Discover the 19 secrets of successful business writing.’
About your trainer:
Huw is a director and co-owner of Business Writers Ltd, a communications consultancy with clients in the UK and Europe. He has spent over 25 years in marketing and corporate communications. He uses this experience to help clients create engaging conversations with buyers, suppliers, employees and investors.
This qualification is designed to get managers and supervi-sors, from any sector, up to speed on the practical actions needed to make health and safety “happen” in their teams. IOSH is the professional association for safety and health practitioners, with a global name to back up their courses.
Subjects covered 1. Introducing Managing Safely 2. Identifying hazards and Assessing risks 3. Risk Control Strategies and Techniques 4. Understanding responsibilities at all levels 5. Measuring performance 6. Investigating accidents and incidents
What will staff get out of it?
What they need to know in a refreshing, informal, interac-tive and entertaining way. Managing Safely will give dele-gates the knowledge and tools they need to tackle the health and safety issues they’re responsible for. This course brings home the reasons why health and safety is such an essential part of their jobs.
Why Choose Us? “We’re highly experienced, former H&S inspectors, averaging over 30 years’ experience each, as Chartered practitioners with several bodies. We’ve inspected 1000’s of workplaces in this time, and provided consultancy to 100’s more. This depth of experience makes our training unique, and second to none”
Minimum Teaching Time: Minimum face-to-face contact time of 22 hours, usually over 3 days (2 days, break, final day) plus time to complete the workplace based assignment
Assessment Format: Delegates will need to complete two types of assessment at the end of the course. The first assessment is a 25-question, multiple choice examination of the course syllabus. The second test is a short project on conducting a risk assessment.
Designed for: owners, managers, supervisors and those responsible for initiating health and safety management. Also for: Trainers and those who monitor and audit health and safety systems
Prior knowledge; this is a challenging course, and prior completion of a level 2 course or equivalent would be a benefit. Candidates will require a moderate level of functional skills/academic ability, and access to a computer, for assignment work, email, etc.
Course cost; £450.00 +VAT. This includes all training materials, course notes, etc. and refreshments including a light lunch
Course Tutors: Richard Mills is a Chartered Practitioner of 30 years’ experience in the profession; John Claxton is a former HSE Principal Inspector with over 36 years’ experi-ence in the field. The RedCat Partnership has been providing training & consultancy in Norfolk, East Anglia and Nationally for over 18 years, as well as providing the best health and safety training facilities in Norfolk, at No8 Thorpe Road.
For more information please call 01603 473732 or email [email protected]
This course is designed to help those who are charged with the important task of creating and leading teams. As leader you have many responsibilities and obligations and these are essentially the same regardless of whether you lead a small or large team. It’s important that team leaders, managers or supervisors recognize their role in building and managing the performance of their team. This workshop will enable you to understand what is involved in leading a successful team and will help you identify which methods are most effective to get you the best results.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course.
Course Content The focus of attention when leading a team. Stages of team development. Building the team by agreeing team identity, mission statement and shared values. Team goals and priorities – how to ensure they are well formed and achievable. Motivational models that highlight what managers can practically do to motivate staff Who plays what roles – achieving the right balance Communication styles Managing different people differently. Overcoming the barriers to team performance. Dealing with challenging individuals. True diversity and inclusion and how to make it work for you Managing Performance
Course price: From £74.00 – £96.00
For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
The course is designed for users new to Excel. It will provide trainees with the confidence, knowledge and practical experience to use Excel, to create and manipulate spreadsheets and produce printed reports. Delegates should have sufficient Windows experience beforehand.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: For full day training courses a sandwich lunch with crisps and cakes will be provided. Refreshments will be available throughout the duration of this course.
Course Content The Excel Screen Ribbons, Quick Access Toolbar, Formula Bar, and Status Bar Workbooks and Sheet Tabs Data Entry Types of Data Data Entry Techniques In Cell Editing Selecting Cut/Copy/Paste Drag & Drop Using AutoFill to fill Adjacent Cells and Extend Series, Custom Lists Formulae and Functions Simple formulas & Functions Relative and Absolute References Named Ranges AutoSum AutoFill Paste Function Average, Max, Min & Count Functions Multiple Panes Freeze and Unfreeze Formatting a Worksheet Using Borders and Shading to improve presentation Font & Number Formatting, Alignment Printing Print Preview & Setup Headers & Footers Print Row/Column headings File Management Saving, Closing and opening files New Workbooks Good Working Practice Creating a Chart Creating Charts An explanation of different versions How to find familiar commands in the 2003 & 2007/10 interfaces
Course Price: Prices range from £74.00 – £96.00
For more details or any enquiries, please contact us on 01603 788950, or email [email protected]
Ranking in the search engines is the natural aim of any website owner. Just because you have a website focussed on a particular subject does not mean you will rank.
Google, the UK’s leading search engine, has over 200 factors it considers when ranking a website, and is only concerned with delivering the best result possible to the end user.
Aims:
Learn how to implement an effective search strategy that maximises your chances of ranking for relevant terms in your market sector. In this course we aim to give you an understanding of what search engines consider important with regards your website and the practical steps you can take to maximise your chances of ranking.
Learning Objectives
1. How a modern search engine works
2. 200 ranking factors
3. How to perform a 15 minute web site audit
4. Competitor analysis
5. Keyword research
6. The importance of content
7. Link building, the right way
8. Social media’s impact on SEO
9. Local search optimisation
10.Monitoring performance & what to measure
Who should attend:
This course is aimed at any business owner or marketer seeking to understand how to plan and work with this essential channel in the digital world. Whether you’re planning to implement SEO in-house or to enable you to confidently outsource your SEO.
About your trainer:
Sean Clark is director of online marketing agency Clark St. James. With over 17 years experience working online Sean has an in-depth knowledge of the challenges businesses face promoting themselves online.
‘Really great tools – All well explained, knowledgeable presenter.’