Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. Having a website for your business isn’t a choice anymore, without one you lose credibility as well as opportunities. This brand new course shows you how to set up and maintain a website for free using WordPress, the most popular blogging and content management system on the web. What if you don’t know how to code? That’s ok because code isn’t needed. Course Content Setting up and installing WordPress Selecting a theme ( look ) for your website Front end and back end Your dashboard Adding extras to your website Inserting images and videos Adding pages Creating a blog Linking to other sites Security Managing users Who should attend? If you’re looking to create a website If you’re looking to create a landing page Understand WordPress more Manage your own WordPress website Suitable for business owners and anyone looking to create an online presence Duration: Half-day course (1.30pm – 4.30pm) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: Light Refreshments will be available throughout the duration of this course. Course price: From £37.00 to £48.00 For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
Please arrive 15 minutes before the session starts at 12:30pm.Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Forming a Brand) Ben Handford, Naked Marketing will be your host.You will learn: In this session, Ben Handford of Naked Marketing will give you an overview to the essentials and considerations to be made when thinking brand! Hear top tips on how to form a cohesive and consistent brand. Discover the importance of brand and how to live out your brand.You might have a great product, but have your got your branding right? Brand is increasingly important whether you are a start up or a multinational. About Ben: Ben gained an Honours Degree in marketing before joining a large London ad agency to learn the ropes. He returned to Norwich where he worked for a number of local agencies before deciding to start one of his own, Naked Marketing. Ben was delighted when Naked Marketing won the EDP Business Awards Small Business of the Year in 2013. Follow Ben:@nakedmarketing1 Supported by:
This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series.
Bookings for this Session are now closed. For the opportunity to book into this Session, please call 01603 729708.
Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. This accredited qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role. The qualification covers the principles of customer service including how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Principles of customer service. Understand how customer needs and expectations are formed. Know the interpersonal skills and appropriate behaviour required in the customer service environment. Understand the principles of responding to customers’ problems or complaints. Subject to passing a 30 question multiple choice exam paper delegates will gain the Highfield Awarding Body for Compliance Level 2 Award in Customer Service. You will be given a HABC Customer Service manual to take away and keep after the course for future reference. Course price: From £100.00 – £110.00pp For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
Please arrive 15 minutes before the session starts at 08.30am.Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better atBe Better at Improving your Digital Marketing Strategy) Michael Townsend, Social B will be your host. You will learn: This session is aimed to get delegates thinking about how their website and more importantly their business/brand is found, viewed and perceived online. Michael Townsend of Social B aims to cover digital marketing topics including – PPC, SEO, Social Media, Website Content, Blogging, Digital Strategy, Website Analytics. “Very knowledgeable presentation – informative, with easy to follow slides.” –Dan Bradfield,Naked Marketing “It was very insightful, some good advice and links to various avenues for online management. For me personally and where we are as a business at the present time, I found it very useful and a good starting taster session.” –Paul Mitchell,Office Water Supplies About Michael: Michael has worked in digital marketing for 7+ years both client and agency side. As a digital marketing executive he helps businesses reach their business goals through effective digital marketing strategies. Michael has also worked and trained businesses across Europe on improving their digital presence and social media strategy. Follow Michael:@michaeltownsFollow Social B:@SocialBuk This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required.Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series. This session is now fully booked. To be placed on the waiting list, please email details to[email protected]. Thank you.
If you’re considering entering the EDP Business Awards but you’re unsure about which category is right for you, or you would like advice on how to tell your business story, then this session is not to be missed. The interactive workshop will feature top tips from PR expert Suzy Pettican from Reflection PR, revealing the secrets of how to construct a winning entry which stands out to the judges. What’s more, Anna Norman (Events Manager for EDP Business Awards) will be providing insights about meeting this year’s criteria and answering any questions you have about the judging process. Entering the awards provides significant opportunities to reward, recognise and promote your business – so if you have an initiative to shout about, join us and improve your chances of success.
Three take aways from this session:
Know what category is right for your business to enter.
Discover how to make your entry stand out from the crowd.
Find out answers to EDP Business Awards myths.
About Suzy:
Suzy Pettican is Managing Director of PR and awards consultancy Reflection PR and has helped clients build their reputation through PR and Marketing for the last 17 years. Identifying a demand for award writing services, Reflection PR Awards is the only dedicated awards agency in the East of England. Through writing engaging copy and vast experience of knowing what the judges are looking for, Suzy and her team work with clients to ensure their strengths stand out from the crowd.
Anna Norman – Events Manager, Archant
As Events Manager at Archant, Anna looks after more than 25 events per year across Norfolk, Suffolk and Essex including the EDP Business Awards. With significant experience of organising Norfolk’s most prestigious business awards, Anna is keen to encourage more companies than ever to get involved and celebrate our thriving community. The EDP Business Awards, now in its 27th year, is the largest awards event in the Archant portfolio, hosting over 450 guests from across more than 150 businesses in Norfolk.
Find out more information about this training and the EDP Business Awards here
Are you still feeling confused and overwhelmed by GDPR and the implications the new regulations may have for your business? Following on from the success of our GDPR conference last month, we are inviting businesses to attend a full day of GDPR training so that you can gain in-depth, focused and tailored guidance on the regulations.
We will be offering a full day of thorough training delivered by two of the experts who gave a taster of their extensive specialist knowledge of GDPR at the conference: Alex Saunders, Leathes Prior and Darren Chapman, Cyberscale.
The day will consist of a morning covering the legal and policy aspect of the new regulations delivered by Alex, followed by an afternoon which will focus on how to ensure your cyber security strategy meets GDPR requirements. Lunch and refreshments will be provided.
With limited spaces, make sure you book on to this training session taking place at the Chamber offices and allow us to guide your organisation’s preperation for 25th May onwards.
Course structure
Legal, Alex Saunders (09.00-12.30)
Introduction to the legal aspects of the GDPR
Key changes to the GDPR, including:
Data protection principles
Data controllers and data processors
Lawful basis for processing and consent
Data breaches
Individuals’ rights under the GDPR (including subject access requests and the right to be forgotten)
Data Protection Officers
Automated processing and profiling
An overview of the steps that businesses should take
List of action points and documents required
Cyber Security, Darren Chapman (13:00-16:30)
Cyber Security Primer
What GDPR Says about security
The CIA Triad
Deciding on what are “Appropriate” measures
Frameworks & Standards
Documentation
Incident & Breach Response planning
Next Steps
More about the presenters
Alex Saunders, Leathes Prior
Alex is a Solicitor within Leathes Prior Solicitors’ Corporate and Commercial Team dealing with a broad range of matters including acquisitions and disposals, shareholders’ agreements, corporate re-structuring, data protection, intellectual property protection, terms and conditions and other commercial agreements. Alex has a particular interest in the tech sector and has advised a number of clients on the implications of the General Data Protection Regulation over the past year.
Darren Chapman, Cyberscale
Darren has spent the last 10 years providing consultancy nationally and internationally to large enterprises, and running consultancy teams for software companies involved the in the security and virtualisation space. He is now focused on bringing some of that experience to the local SME market in East Anglia.
Please note: The content of the training will be general information and guidance about the General Data Protection Regulation and useful information about the key changes to data protection law of which all businesses need to be aware. The training will not constitute legal advice, and specific legal advice should always be taken in relation to any specific circumstance.
Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. This course is designed to help those who are charged with the important task of creating and leading teams. As leader you have many responsibilities and obligations and these are essentially the same regardless of whether you lead a small or large team. It’s important that team leaders, managers or supervisors recognize their role in building and managing the performance of their team. This workshop will enable you to understand what is involved in leading a successful team and will help you identify which methods are most effective to get you the best results. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content The focus of attention when leading a team. Stages of team development. Building the team by agreeing team identity, mission statement and shared values. Team goals and priorities – how to ensure they are well formed and achievable. Motivational models that highlight what managers can practically do to motivate staff Who plays what roles – achieving the right balance Communication styles Managing different people differently. Overcoming the barriers to team performance. Dealing with challenging individuals. True diversity and inclusion and how to make it work for you Managing Performance Course price: From £74.00 – £96.00 For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
Course Aims and Objectives:An interactive 3 hour course that considers the importance of ensuring that relationships with clients remain professional and therapeutic. It looks at best practice and issues that may occur within a social care or residential setting. The course promotes open discussion and understanding of the consequences of breaching professional boundaries.
Four key areas are covered:
1. Examining the need for professional boundaries
2. Who do they benefit?
2.Identifying the support worker’s role
3. Making the right care decision
It meets the following standards of Care Quality Commission compliance:
Staffing
Qualified competent staff must be in place ensuring that fundamental standards are met by staff and that they receive the support and training and supervision they need to help them do their job.
Good Governance
Sufficient governance and systems must be in place to monitor the quality and Safety of Care.
If you wish tobook onto the course please download and complete the booking form and send to[email protected]. Alternatively you can phone us on 01603 432457.
Sedentary working is big news, mainly because the latest scientific research is highlighting some important facts around workplace inactivity and how it’s having a huge detrimental effect on our long-term health and wellbeing. Sitting for long periods is thought to slow down our metabolism, which affects the body’s ability to regulate blood sugar, blood pressure and break down body fat.
How can you incorporate an active working, movement strategy into your working day? Our flomotion 40-2 initiative has been designed to guide and inspire you into action.
Add into the mix poor posture and slouching and the picture gets bleaker for serial sitters, because this is putting extra stress on your neck and back muscles. Which can lead to stiffness and back pain.
The average person will spend more than 18 years of their adult life sitting down, how did we reach this point!
Aims:
How can you incorporate an active working, movement strategy into your working day?Our flomotion 40-2 initiative has been designed to guide and inspire you into action.
It’s easy, simple to follow and a great starting point if you’re looking for a better way of working with – more energy, productivity and focus in the workplace. Our aim is to inspire you by giving you the information and resources, so you can develop your own strategy and put in place a plan for an active working philosophy for the long term.
Learning Objectives:
The narrative behind our sitting culture – we’re not designed to sit.
Examining our own motivations and bad habits – reframing them for a new, healthier way of working.
Looking at some of the psychology behind behaviourial change and how to turn bad habits into good habits.
How to incorporate and plan a simple movement strategy into your working day.
The importance of stretching, exercise, breathing and postural awareness in the workplace.
Ergonomics in the workplace.
Who should attend:
HR, Business leaders, Senior managers, freelancers. Ideal for anyone who wants to explore practical strategies to improve their energy, productivity, focus and long term health and wellbeing in the workplace.
About Floyd:
Flomotion came about as a result of a very real problem I was experiencing. After more than 35 years of a sedentary working career in the London design industry.
Five years ago this way of working caught up with me, my posture and flexibility was poor, I felt stiff and had developed aches and pains in my neck, shoulders and lower back, with sporadic bouts of sciatic thrown in for good measure.
I feel I have gained an honours degree in sitting and feel fully qualified to talk about this subject.
In searching for a solution to my problems, Flomotion was formed and it’s been an amazing journey of self discovery! I’ve realised during those 7/8 hours in the workplace we could be doing so much more.
I am passionate about sharing what I’ve learned, a big part of the solution is what we call “Active Working” which incorporates a mixture of micro breaks, movement, stretching, simple exercises and deep breathing linked to postural awareness and mindfulness. When you put all this together the magic really starts to happen.
When so many of us have lost the mind/body connection due to the mental tasks related to desk bound work sitting in front of a computer. We need to check in and rediscover how our bodies are feeling and then acting on this information in an intuitive way that is unique to everyone.
The simple, easy to follow approach we’ve put together not only helps you but the bottom line for any business.
Aims to provide delegates with the required level of training, skills and knowledge in First Aid, and comply with the requirements of the Health and Safety (First Aid) Regulations 1981.
Suitable For
Successful delegates will be awarded a certificate of competence accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.
Course Venue
Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).
Syllabus
· Introduction to first aid
· Incident management and safety
· The unconscious patient
· Major illness: diabetes, heart attack, stroke
· Fractures and dislocations
· Head Injuries
· Eye Injuries
· Simple record keeping & first aid equipment
· The legal framework for first and in the workplace
· Basic life support
· Use of AED
· Control of bleeding and shock
· Major Illness: epilepsy, allergic reactions
· Burns and scolds
· Poisons and harmful substances
· Basic casualty handling
· Knowledge and skills assessments
“Good course with refreshing content. Great value for money.”
“The use of video clips really helped. The course was a good pace and the content was made interesting. It’s the most enjoyable First Aid course I have attended in 20 years.”
Aims to provide delegates with the required level of training, skills and knowledge in First Aid, and comply with the requirements of the Health and Safety (First Aid) Regulations 1981.
Suitable For
Successful delegates will be awarded a certificate of competence accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.
Course Venue
Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).
Syllabus
· Introduction to first aid
· Incident management and safety
· The unconscious patient
· Major illness: diabetes, heart attack, stroke
· Fractures and dislocations
· Head Injuries
· Eye Injuries
· Simple record keeping & first aid equipment
· The legal framework for first and in the workplace
· Basic life support
· Use of AED
· Control of bleeding and shock
· Major Illness: epilepsy, allergic reactions
· Burns and scolds
· Poisons and harmful substances
· Basic casualty handling
· Knowledge and skills assessments
“Good course with refreshing content. Great value for money.”
“The use of video clips really helped. The course was a good pace and the content was made interesting. It’s the most enjoyable First Aid course I have attended in 20 years.”