Support Service Helping Older People Across Lowestoft

For many older people in Lowestoft, knowing where to turn for advice and support can feel overwhelming, especially during times of rising living costs, health concerns or loneliness. A local service from Age UK Norwich is helping to change that, offering friendly, practical support to people aged 50 and over through its OASIS programme.

The OASIS Service (Older Adult Support and Information Service), delivered by Age UK Norwich, offers free tailored support for people aged 50 and over across the Lowestoft area.

The service provides practical advice, information and one-to-one support on a wide range of issues that can affect later life, including maximising income through benefits checks, help with warm home discounts and energy efficiency, housing rights, home adaptations, care options and support for people experiencing isolation or loneliness.

Staff understand that asking for help can sometimes feel daunting, which is why the service has been designed to be approachable, friendly and flexible. Support is available face-to-face, over the telephone and, in some cases, through home visits for help with form filling and applications.

Whether someone needs help navigating benefits, understanding care options for themselves or a loved one, or simply wants to know what support is available locally, the OASIS team is there to help.

The service works closely with local partners including Citizens Advice Bureau to ensure people can access the right support as early as possible.