Norwich Airport Passenger Action Group (NAPAG) goes live

NORWICH, Thursday 4th July 2013 – Norwich Airport Passenger Action Group (NAPAG) goes live

Richard Barker, Chairman of the Norwich Airport Passenger Action Group is delighted to announce that their activities have ‘gone live’ with the launch of a new website to facilitate improved communication between the group and Norwich International Airport passengers.

Additionally the group has recently installed informative notice boards within the airport terminal building to increase passenger awareness and, highlight the group’s purpose, findings and achievements to date and encourage passenger feedback.

Whilst wholly independent of the airport, the group is in regular communication with the airport management team to collectively consider steps that can or should be taken to improve or enhance existing standards and services and also discuss issues such as flight schedules and new destination opportunities. However, what had been lacking until now was the ability to effectively communicate actions and progress with passengers.

In 2012 the Group undertook a survey of passengers and are repeating this process on an annual basis, not only as a further line of communication but also to build up comparative records upon which to act – the results of the survey, conducted on one day in June last year, can now be seen on the website and notice boards. Of the 367 passengers who took part, the vast majority considered their airport experience to be excellent, good or satisfactory. Areas for improvement were also identified and completed actions from these include improved retail offering in the terminal, improved signage throughout the airport and the installation of a covered shelter for arriving passengers ensuring they remain dry in the wettest of conditions.

Richard Barker urges passengers to get involved with the group, via its website, by e-mail, by responding to the questionnaire or via comment pages available at one of the notice boards. “Help us help you” urges Richard Barker on behalf of the group. “We are solely here for the benefit of passengers and because we believe passionately in this significant regional asset, we believe it is in everyone’s interests to seek to improve it still further so that it provides a service which can be said to be not just satisfactory, nor good, but excellent. This is our aim and by working together and listening to what the passengers tells us, the group hopes to emulate that ideal”.

-Ends-

Notes to editor:

The Norwich Airport Passenger Action Group (NAPAG) was founded in 2011 as an independent body whose aim is to improve the passenger experience at Norwich International Airport.

The Group is chaired by Richard Barker, a Suffolk-based solicitor who has been a frequent flier to worldwide destinations from Norwich International for many years. The group is comprised of regular travellers from Norwich International and all members give their time voluntarily.

The Group is independent of, but is recognised by, the Airport and holds several meetings a year with senior management to advise on areas in which the passenger experience can be improved or enhanced.

Contact details:

Richard Barker Debbie Edwards NAPAG chairman Norwich Airport (Marketing)[email protected] [email protected] 01473 611211 01603 420650 / 01603 4288