Alan Boswell Group, a Top 20 UK independent insurance broker and financial planner has quietly gone about becoming one of the country’s top brokers for Landlords Insurance.
With over 17,000 landlord clients, the business, formed in 1982 by Chairman, Alan Boswell, has built its customer base through a focus on both product and service.
This attention to detail has now been recognised by the industry with defaqto, the leading provider of independent research into financial products, awarding the group the highest possible defaqto rating, 5 stars, for three of their Landlord Insurance policies. No other company has more.
Heath Alexander-Bew, Director of Alan Boswell Insurance Brokers, said “Our defaqto ratings reflect the effort we have put in to our policies. We have listened to our customers to deliver a product that, we feel, is outstanding in terms of quality of cover.”
The group have also been the recipient of Service Supplier of the Year from the Landlords & Lettings Awards for the past two years. An accolade unmatched by any other landlord Insurance provider. The awards recognise excellence in the private rented sector and the group is hopeful they can hold on to the title they first won in 2013.
But industry awards don’t tell the full story and the group has committed to finding out how their customers feel about their service levels and the quality of their products. Using third party review company, Feefo, to obtain real customer reviews they have been thrilled with the response from their clients. “It is early days but we currently have a service level score of 99%” said Heath.
“We make every effort to make sure our customers feel valued at all times. Whether it is the first time that they call us up for a quote to when they need to make a claim. We will always be there to help.” Heath is referring to the dedicated claims team that the company maintain. Sixteen experienced staff members whose sole focus is helping clients resolve claims. Large or small.
“Our team has worked on over 2,500 Landlord Insurance claims in the last twelve months alone. With an average claim value of over £3,500 it means they have dealt with losses worth over £9.5m.”
Going forward the company are now investing in updating their online quote system and hiring a new team member dedicated to working with letting agents to improve service levels in this area of the industry.
“We’re constantly developing our offer. It was feedback from our letting agent partners that has led to the redevelopment of our online quote engine. This is not an industry that you can afford to sit still in.”
You can find out more about Alan Boswell Group Landlord Insurance here
Defaqto details can be obtained here
Landlord & lettings award details can be found here
Feefo ratings can be reviewed here
