This live and interactive webinar provides clear and precise advice for all customer service, sales and office staff. Businesses and staff need to get back to work but need to do so safely.
This webinar is highly recommended for all staff and managers and will cover the following:
The three simple essentials that will keep you and other staff safe
Clear and common-sense advice to lead by example
How best to encourage and direct others to keep to the rules
Maintaining a positive attitude and delivering a great customer experience
Fact or fiction? – cutting through science and conflicting advice
About the presenter
Presented by Graham Phelps, one of the UK’s most experienced business trainers and consultants. Graham has trained thousands of people in a wide range of topics and authored several books on customer service and workplace safety.
About Brilliant Customer Service
Brilliant Customer Service provides training, coaching and consulting, specialising in business skills and improvement techniques.
The British Chambers of Commerce are launching a brand new series of events – four topical and interactive webinars, designed to count down to the end of the EU Transition period.
They will be full of practical information and advice on what businesses need to do now in order to be prepared for the changes on 01 January 2021. They will also guide businesses through the jargon and complexities of Customs processes to ensure they understand what change is required.
Hosted by Customs expert Liam Smyth, these highly relevant and engaging webinars will guide businesses through the complexity of change in our import and export processes, systems and controls.
How to book a place:
Please follow the book now link. Due to the demand of this series, please note that only two members for each business can attend. Following the event, we will share event materials with you.
If you are a non-member and struggling please email [email protected] confirming how many places you require and a contact number. We will then call you to take payment.
The Level 3 Award in Supporting Children and Young People with Autism is intended to provide continuous professional development (CPD) for both support and teaching staff who are responsible for facilitating the learning of children or young people with autism. Learners will gain an in-depth understanding of strategies that can be used to support the learning and development of children and young people with autism and the skills to apply some of these strategies in practice with a specific child or young person.This qualification is intended to increase the learners’ capacity to support the learning of children and young people with autism, within their current job role. It may also provide a first step towards gaining a broad skill set relevant to working with children and young people with different types of support needs. Successful learners could progress to a larger qualification such as a Level 3 Certificate in Supporting Teaching and Learning in Schools or a Level 3 Diploma in Specialist Support for Teaching and Learning in Schools.
We are delighted to host a Wine makers dinner @ The Library restaurant on Thursday 26th February 7pm . Perilugi from Poggio Di Bortolone Sicilywill be hosting the evening, showcasing his fantatsic wines which have recently scored 92/100 in The Robert Parker wine guide.
We haveworked with Periluigi toproduce a Sicillian style menu carefully matched with the wines
tables of 8 are avaliable @ £45.00 pp including all wines, an olive oli tasting, a three course dinner with coffee.
Also achance to win a four day break in Sicily with a vineyard tour, staying at Villa Zottopera
with our Raffle. All proceeds going to Homestart charity
Join the Norfolk Chamber for an afternoon of accessing specialist knowledge essential for any HR Professional or business owner. This forum will be hosted by the expert team at City College Norwich, the afternoon will be split into two sessions with one focusing on Apprenticeships and the other on T Levels.
Apprenticeships Emma Richards and Ruth Royle will be delivering a short piece on how to maximise the use of apprenticeships in your organisation, including using your levy and other funding streams. They’ll also be telling you about the HR Support apprenticeship delivered at City College Norwich, which includes the CIPD HR Practitioner level 3 certificate. Ruth Royle is Apprenticeship Delivery Manager at City College Norwich. She is motivated by enabling others to achieve their potential and her work at City College Norwich is rooted in apprenticeship delivery and change implementation to meet the needs of learners and employers. Emma Richards is Lecturer and Assessor for City College Norwich. A qualified HR professional experienced in working within the Public, Private and Charitable sectors throughout Norfolk, Suffolk and Cambridgeshire. She works with Senior leadership teams to raise the profile and rewards of a professional HR service within a business. She is always implementing and updating HR policies and procedures whilst building robust HR departments which can provide a high, consistent HR service. T Levels and Industry Placements T Levels are set to revolutionise vocational training. City College Norwich are one of a few colleges selected nationally to deliver T Levels in the academic year 2020-21. We will be explaining what the new qualification means to recruiters. Students must complete a long-term (350 hours) industry placement to achieve the new T-level qualification and we shall also be exploring what the requirements are for employers who are considering offering a placement to a student. Education Secretary Damian Hinds said: ‘T Levels represent a once in a lifetime opportunity to reform technical education in this country so we can rival the world’s best performing systems. Technology and the world economy are fast-changing, and we need to make sure our young people have the skills they need to get the jobs of tomorrow. This is at the heart of our modern Industrial Strategy.’ Laura McLean is Director of Strategic Development and Implementation at City College Norwich. She will be introducing T-levels and will be explaining what the new qualifications will mean to employers. T Levels are courses which will be on a par with A levels and will provide young people with a new choice between technical and academic education post 16. She will also introduce industry placements, which are a compulsory element of the new T Level qualifications. Courses in construction, digital and education and childcare will be first taught from September 2020. A further 22 courses will be rolled out in stages from 2021, which will cover sectors such as finance & accounting, engineering & manufacturing, creative & design. Jenny Bach is Industry Placement Lead at City College Norwich. Jenny is involved promoting industry placements to local employers and employer engagement. She is responsible for placing students in long-term industry placements in readiness for the T-level launch in 2020. She will be explaining how these long-term student placements can impact on your organisation. She will also explain the legal, financial and logistical aspects of hosting an industry and will be available to answer questions.
Make sure you’re prepared for the big changes coming in next year with this HR Forum.
Serendipity is the coming together of chance and a system ready to make the most of that chance. The role of serendipity in innovation and business development has been identified through stories – we all have a tale about a lucky break that made us. However, the past decade has seen an increase in scientific research on how we can better harness the skill of serendipity. This webinar will give you practical skills for developing serendipity and how you can better deal with uncertainty.
The primary aim of this webinar is to introduce you to the scientific concept of serendipity or ‘smart luck’ and to demonstrate practical ways that you can cultivate this in your workspace. This webinar will cover three areas that are important topics in the research in this area:
Smart luck and developing the “Serendipity Mindset”
Super encounterers and how to increase serendipity in your personal and professional life
The possible impact of COVID-19 on serendipity in the workspace and ways to mitigate this
About the presenter
Wendy Ross is a lecturer and researcher examining the role of serendipity in everyday problem solving and decision making. As secretary of the Serendipity Society and editor of two forthcoming books on serendipity, she is at the forefront of this developing field of research. Her work has been published in several scientific journals and she is regularly invited to speak at international conferences.
All businesses should go beyond diversity and show how crucial inclusion is in the workplace. The quote by Verna Myers is a prime example of this, ‘Diversity is being invited to the party. Inclusion is being asked to dance’. What’s the point being in the room if you feel like you can’t take part?
This panel discussion will showcase the business and culture benefits by being diverse and inclusive in the workplace. Join us to see how four leading businesses are tackling the challenges they are facing in the business community. This event is hosted by Huw Sayer, Business Writers and Norfolk Chambers board member, he will be posing questions to the panel, and taking live questions from attendees.
Do you want to meet lots of other businesses from a variety of different sectors? This is your chance to do just that. Our business speed networking events will give you the opportunity to share your business elevator pitch to lots of different people.
Explain in simple terms what you do, how it benefits others and what you are looking for. The person you are talking to maybe able to help in some way.
Speed Networking for businesses is an intensive session of mini meetings, so make sure that you come armed with business cards and business information. Bring a pen and your diary, as you may want to book a follow up appointment with the people you meet.
Its fast, its fun and it forges new relationships with businesses.
The cost to register is £30 plus vat (£36), but it will give you two speed networking meeting visits*. Included in the fee you will also get a free subscription to the www.chariti.org.uk business directory and your logo will appear on the host charities profile page.
*2 visits are specific to the charity or you can book for 2 people for one event
Join us as we launch our brand-new international trade country focus programme, in September 2020.
This exciting new programme brings together industry figures, government representatives and BCC partners from across the world. It will provide businesses with all the insights, advice and answers they need to fully understand the implications of trading with major international markets that have been identified as priority trading partners for the UK.
Our second virtual event for USA month focuses on ‘Future industry sector opportunities in the context of a new technology-driven world’. This joint event with British American Business (BAB) will look at the future industry sector opportunities in our technology-driven world.
Panel speakers include:
Duncan Edwards, CEO, BritishAmerican Business
Antony Phillipson, British Consul General in New York and HM Trade Commissioner for North America
Mark Rapson, Director at BlueStone Services
Robin Toth, Director of Economic Development for the Aerospace Sector
Delegates will gain a thorough understanding of the bilateral trade and business opportunities that exist between our two countries.
The Action Coach Growth Club is a powerful, action packed and highly focussed 1 day workshop that combines the synergy of your local business coaching team and like-minded innovative business owners and their teams to create momentum for your business.
By the end of the workshop you will have absolute focus on where your business will be in 90 days time and a complete action plan to get you there. Using this plan you and your coach will take your business from where you are to where you want to be.
90 Day Planning Day – Next date Friday 20th March 2015. Time – 09:00 – 16:00hrs, Norwich Family Golf Centre, Dunham Rd, Easton, Norwich NR9 5GA
Investment: ONLY £175 + VAT , Book Now – this includes workbooks, lunch and refreshments Call on 01508 494414 or e-mail [email protected]
Bookings for this event have now closed. For availability please email [email protected]
‘Twas weeks before the Chamber Christmas Breakfast, when all through the workplace, Businessmen and women were stirring, have they booked a space? The decorations were hung on their computers with care, In hopes that the event soon would be there; They went home and nestled all snug in their beds, While visions of breakfast danced in their heads.
Come and join us for our most popular networking breakfast of the year!
Joined by our featured charity, Break, attendees will enjoy breakfast, networking and a range of festive themed activities to you meeting new people.
Don’t forget to dig out your best Christmas attire for our best festive dressed competition! We’ve seen everything from beard baubles to light up jumpers!
We also do a donation collection for our featured charity of gifts and supplies. This year, Break have said:
‘At Break, we are looking forward to spreading festive cheer this season, and none more so than with our young care leavers who are supported by our Moving On Team, a service that supports young people in Break’s care to make a successful transition into adulthood. The team currently supports around 70 young people. When our young people have moved on from care and are living more independently, it is rare for them to have much, if any, family time during the festive period, and particularly on Christmas day. Please support vulnerable young people in your community this Christmas to make a difference to looked after young people in and moving on from care with Break Charity. These young people would especially like vouchers this Christmas; allowing them the freedom to buy themselves a ‘treat’ – something they so rarely are able to do for themselves. It could be a voucher for Greggs or Costa for a lunchtime treat, or a high street voucher to buy some super new smellies. This is powerful for them and works with our aims for our young people – to inspire and empower them to be able to make their own choices and show their own individuality.’ Any donations will be greatly appreciated, but we do ask that these do not come wrapped. Break have said: ‘We at Break are committed to providing a brighter future for the children who need us, for as long as they need us. We can provide a stable and comfortable home environment for a young person in one of our Children’s Homes, support a family in crisis with our Break Family Centre, and organise a break for a child with disabilities – a small selection of the fantastic services we offer. Whatever a child’s start in life is, we believe that with the right care there is no limit to what they can achieve.’