Member Event: Business Builder “Understanding your Customer”

This Business Builder webinar is one of a series of five being run in partnership with the Business & IP Centre (BIPC) Norfolk. Visit BIPC Norfolk to find out about the free and low-cost support they offer to start-ups and small businesses in Norfolk

Understanding who your customer is vital to ensuring your business operates as efficiently and profitably as possible, but with customer behaviour being so fluid – especially just now – remaining valuable to customers’ needs to be a regular focus.

Join the NatWest Business Builder Team as we explore the different ways you can focus on the problem you solve for your customer, ensuring that what you’re investing precious time and resource into is going to keep them coming back, as you adapt with them. We’ll talk about the why’s, the where’s and the how’s of Customer Discovery so that you come away with a solid understanding of what your next steps and techniques will be to continue to serve your customers.