This course has been designed to ensure that all employees are aware of their own safety and the safety of customers, contractors and the public. It is applicable in any workplace and the training can be adapted to meet specific needs.
This course enables attendees to understand the principles of Health and Safety, contribute to any Health and Safety Management system, develop an understanding of the responsibilities placed on employers and employees, develop an understanding of hazard, risk and the main causes of harm to workers, acknowledge the importance of following systems, procedures and rules and understand how individual action can reduce risks to health and safety.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: On full day training courses a sandwich/roll or salad lunch with crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course.
Please note that it is a requirement of the awarding body, that we need to see photographic proof of identity of each candidate before they can be entered into the exam, for example, passport, driving licence, student union card or work pass.
Course Content
Legislation
Health
Safety
Welfare
The workplace and workplace equipment
Risk assessment
Manual Handling
Hazardous substances
Ergonomics and work station design
Transport and vehicles
Noise and vibration
Subject to passing a 20 question multiple choice exam paper delegates will gain the Level 2 Award in Health and Safety in the Workplace.
You will be given a Health and Safety manual to take away and keep after the course for future reference.
For any enquiries or more information, please contact us on 01603 788950 or email [email protected]
It’s never been more important to get your message out there, but how do you cut through the noise and tell your story so that people will listen and act?
The tutor for this new workshop is Shaun Lowthorpe. Shaun is a former EDP business editor with 16 years’ experience in regional journalism. In 2016 he set up Content Connective specialising in business journalism, content marketing and communications.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Refreshments: Light refreshments will be available throughout the duration of this half-day course.
Course Content This half day course shows you how to use journalistic techniques to tell your story and reach your customers and prospective clients, whether it’s through your website, social media, and of course the press.
We’ll help you decide the basic building blocks of your story to determine what to write and when. We’ll also look at what channels you should be using, how to use simple SEO techniques to come up with story ideas, and how to pitch a press release to the local media.
By the end of the session you will be able to set out what you want to say, how you should say it, and who you should say it to.
For more information – please call 01603 788950 or email [email protected]
Great Leaders are made and not born. This workshop explores the nature and practice of being a great leader. Aspects of leadership are explored and discussed so that key skills are revealed for anyone to adopt and used to inspire.
Leaders are people who do the right thing; managers are people who do things right.- Professor Warren G. Bennis
This workshop will give you the skills and knowledge to build and lead a great team.
The course is designed for users new to Word. It will provide trainees with the confidence, knowledge and practical experience to use Word, to create, format and print professional-looking documents.
No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course.
Course Content:
The Word Screen
Ribbons & the Quick Access Toolbar
The Status Bar
Document views
Creating & Editing Documents
Entering text
Navigating around the document
Selecting
Insert/overtype
Cut/Copy/Paste
Drag & Drop
Undo
Changing case
Printing a Document
Page setup, orientation, margins, paper size
Page breaks
Print preview
Printing
Font
Formatting
Using the Ribbons
Text enhancements
Format painter
Keyboard shortcuts
Inserting unusual symbols
Removing text formats
Paragraph
Formatting
Alignment/justification
Line spacing
Indentation
Borders & shading
Bullets and numbering
Creating a bulleted/numbered list
Changing the bullet points
Formatting the numbers
Leaving spaces in the list
Envelopes and Labels
How to use word to print onto different sized envelopes and labels
Good Working Practice
Creating a Table
An introduction to the use of tables to align text and lists in a grid
Introduction to Headers/Footers
Using the space outside the margins
An explanation of different versions
For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
For more information – please contact us on 01603 788950 or email [email protected]
This course is designed for anyone who deals with customers / clients, either face-to-face or over the telephone.
By the end of the course you should be able to understand body language, understand the need for good communication skills, answer the telephone in a professional way and learn to listen.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course.
Course Content First impressions Understanding the importance of communication Body language Barriers to communication Methods/techniques used to deal with customer / clients Telephone tactics ‘The Terrible Ten’ – 10 pet hates Controlling the call How to deal with difficult customers and clients (3 strike rule)
Skills Edge Training are offering study support accross a wide range of CII units.
We deliver 6 online workshops across 12 weeks for each CII unit. These workshops are delivered by a CII lead trainer with 20 years’ experience and will provide candidates with a study structure and allow them to understand the real world application of the study text. Providing tuition, tips, tricks and strategies, these sessions will ensure candidates are exam ready.
Want to show people what you’re all about? Create your own promo film to show the world who you are and what you’re all about. Useful for potential job applications, dating or as a sales tool.
Duration: Evening course (6:30pm – 8:30pm approximately). One evening a week for 5 consecutive weeks.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: Light refreshments will be available throughout the duration of this course.
Course Content
Scripting and storyboarding
Light and sound
Cameras and cutaways
Editing
Formats, saving and uploads
After this course, you will be able to create, produce and upload a simple promo film. You will have gained transferable multimedia skills, useful for creating YouTube clips and instructional videos.
For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
Location: Carrowbreck House, 300 Drayton High Road, Norwich, NR6 5BJ.
This course is for anyone who would like to improve their minute or note-taking skills. The different types of minutes are covered and the approach is a practical one, with participants given help and support to develop their summarising and writing skills. The workshop also aims to extend understanding of the requirements for different kinds of meetings, and to give a necessary appreciation.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course.
Course Content Prepare Agenda’s for meetings Understand your role before, during and after meetings Understand the role and responsibilities of the Chairperson Different Meeting styles Different Agenda styles Different Minutes styles Record notes and produce good quality minutes
Course price: From £72.00
For more information please call us on 01603 788950, or email [email protected]
With over 1.37 billion daily active Facebook users worldwide, and users spending an average of 20 minutes on Facebook on each visit, Facebook cannot be ignored Many businesses are already using Facebook but worry about a lack of knowledge. This workshop will provide you with the tools and knowledge to confidently use Facebook for your business, and save time. Bring your laptop to this interactive session with Social Media specialist and author Sara Greenfield, and work on your own Facebook page for immediate results.
Learning Objectives
1. Ensure your Company Facebook page is set up correctly
2. Learn tips and tricks to promote your page and increase engagement
3. Learn how to create engaging content using free online tools
4. Learn how to use live video
5. Pick up tips on how to run Facebook Ads – these can be highly targeted and cost-effective
Who should attend:
Anyone in business who has already set up a Facebook page and is familiar with the basics, but wants to learn more.
About your trainer:
Sara Greenfield owns Bright Yellow Marketing, a social media specialist based in Wymondham and Norwich. She has been using social media since the early days and set up her social media business in 2013. With a background of 16 years in the law (as a partner in a top 100 London firm) and 12 years in sales and marketing, running her own Norfolk businesses, she has a firm understanding of both corporate needs and those of local small business owners.
Skills Edge Training are offering study support across a wide range of CII units.
We deliver 6 online workshops across 12 weeks for each CII unit. These workshops are delivered by a CII lead trainer with over 20 years’ experience and will provide you with a study structure and allow you to understand the real world application of the study text. Providing tuition, tips, tricks and strategies, these sessions will ensure you are exam ready.
All workshops are completed live in a virtual classroom, these are also recorded and are available to catch up on demand. You will also have access to our interactive forum which allows you to ask questions to your tutor and peers between sessions. In addition, you will also be provided access to RM Advance which will provide you with additional resources such as study guides and mock assessments.
Course Summary:
The R02 Investment Principles and Risk qualification provides you with the fundamental knowledge of key investment theories, economics and types of risk. At the end of this course you will have learnt:
Characteristics, inherent risks, behaviour and correlation of asset classes, and investment products;
Macro-economic environment and its impact on asset classes;
Merits and limitations of the main investment theories;
Nature and impact of the main types of risk on investment performance;
Performance of investments.
This course consists of 6 online workshops delivered fortnightly with Sue Cox; CII principle trainer with over 20 years of financial services training and coaching experience. In addition to this, you have access to interactive forums, resources and class notebook.
You will need to commit to approximately 5 hours per week independent study.
Who Is It For:
This qualification is ideal for anyone considering a career within wealth management. It is also a strong starting point for many professionals looking to achieve their CertPFS (Certificate in Paraplanning) or DipPFA (Diploma in Regulated Financial Planning) and are interested in becoming a Paraplanner or Financial Adviser.
What You Will Learn:
This course covers 9 learning outcomes:
Analyse the characteristics, inherent risks, behaviour and correlation of asset classes
Understand the macro-economic environment and its impact on asset classes
Understand the merits and limitations of the main investment theories
Apply the principles of the time value of money
Analyse and explain the nature and impact of the main types of risk on investment performance
Analyse the characteristics, inherent risks, behaviours and relevant tax considerations of investment products
Apply the investment advice process
Understand the principles of investment planning
Analyse the performance of investment
Assessment:
This qualification is assessed through 100 questions: 72 standard format and 28 multiple response questions. 2 hours are allowed for the exam. You will need to purchase your exam and book this directly with the Chartered Insurance Institute.
Future Job Roles:
With R02 you can consider support positions within financial advisory and wealth management firms. Most professionals complete this qualification with a view of completing the remaining 5 R0 examinations and achieving the Diploma in Regulated Financial Planning (DipPFS). With the DipPFS you can practice as a Financial Adviser.
Entry Requirements:
Before undertaking the course you should have ordered the R02 Investment Principles and Risks study text.
If you are pursuing a career in financial services you may consider becoming a member of the Chartered Insurance Institute to lower the overall costs of exams.
There are no other formal entry requirements.
Technical Specifications:
Our programmes are delivered and supported through Microsoft Teams. You will need to download the Microsoft Teams application onto a PC. This application is also available for IOS and Android.
It is highly recommend that you access the workshops through a PC with full audio capabilities (microphone and speakers) and preferably you will participate with a headset.
These are online workshops and you will require a steady internet connection.
Are you aware of the advantages of claiming inward and outward processing relief? Inward processing and outward processing are methods of claiming relief from Customs duties and VAT in some cases.
This half day course helps companies work through the process of applying for authorisation and informs you of the information required internally to ensure a good audit trail so that returns are completed on time.
Aims • Have an understanding of the advantages of claiming IPR and OPR • Understand the customs regimes and the ‘Tariff’ • Know what documentation is required to claim IPR and OPR • Learn what commodity and procedure codes are and where to find them • Know how to work out customs duties
Who Should Attend? This course is suitable for anyone involved in the export or import process such as; accounts, purchasing / buyers, freight forwarders, shipping, goods inward staff and many more.
Testimonials “I have a much better understanding of inward and outward processing.”
“I now know how to apply for authorisation and have a better understanding of the procedures involved with inward and outward processing.”
Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.
One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.
Skills Edge Training are offering study support across a wide range of CII units.
We deliver 6 online workshops across 12 weeks for each CII unit. These workshops are delivered by a CII lead trainer with over 20 years’ experience and will provide you with a study structure and allow you to understand the real world application of the study text. Providing tuition, tips, tricks and strategies, these sessions will ensure you are exam ready.
All workshops are completed live in a virtual classroom, these are also recorded and are available to catch up on demand. You will also have access to our interactive forum which allows you to ask questions to your tutor and peers between sessions. In addition, you will also be provided access to RM Advance which will provide you with additional resources such as study guides and mock assessments.
Course Summary:
The R03 Personal Taxation qualification provides you with the fundamental knowledge of the UK tax system, taxation considerations to individual needs, and application to the advice process. At the end of this course you will have learnt:
Basic structure of the UK tax system
Main taxes on income and capital that may be charged on individuals and trusts, the self-assessment system and how tax liabilities are computed
Taxation of investments as relevant to the needs and circumstances of individuals and trusts
This course consists of 6 online workshops delivered fortnightly with Sue Cox; CII principle trainer with over 20 years of financial services training and coaching experience. In addition to this, you have access to interactive forums, resources and class notebook.
You will need to commit to approximately 5 hours per week independent study.
Who is it for: This qualification is ideal for anyone considering a career within wealth management. It is also a strong starting point for many professionals looking to achieve their CertPFS (Certificate in Paraplanning) or DipPFA (Diploma in Regulated Financial Planning) and are interested in becoming a Paraplanner or Financial Adviser.
What you will learn:
This course covers 4 learning outcomes:
Understand the UK tax system as relevant to the needs and circumstances of individuals and trusts
Analyse the taxation of investments as relevant to the needs and circumstances of individuals and trusts
Analyse the role and relevance of tax in the financial affairs of individuals and trusts
Apply the knowledge of personal taxation to the provision of investment advice
Assessment:
This qualification is assessed through 50 questions: 39 standard format and 11 multiple response questions. Only 1 hour is allowed for the exam. You will need to purchase your exam and book this directly with the Chartered Insurance Institute.
Future Job Roles:
With R03 you can consider support positions within financial advisory and wealth management firms. Most professionals complete this qualification with a view of completing the remaining 5 R0 examinations and achieving the Diploma in Regulated Financial Planning (DipPFS). With the DipPFS you can practice as a Financial Adviser.
Entry Requirements:
Before undertaking the course you should have ordered the R03 Personal Taxation study text.
If you are pursuing a career in financial services you may consider becoming a member of the Chartered Insurance Institute to lower the overall costs of exams.
There are no other formal entry requirements.
Technical Specifications:
Our programmes are delivered and supported through Microsoft Teams. You will need to download the Microsoft Teams application onto a PC. This application is also available for IOS and Android.
It is highly recommend that you access the workshops through a PC with full audio capabilities (microphone and speakers) and preferably you will participate with a headset.
These are online workshops and you will require a steady internet connection.