All delegates will be awarded a Norvic certificate of attendance accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.

Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).

Syllabus

• Role and responsibility of first aider
• Introduction to first aid
• The recovery position
• Heart attack
• Choking
• Burns and scalds
• Incident management and safety
• Basic life support
• Adult and paediatric resuscitation
• Use of AED
• Control of bleeding and shock
• Simple record keeping and first aid equipment

“Information presented in a clear and concise way at a good pace. Enjoyable course, very informative”.

“Lots of hands on role play, was a very good way to learn.”

“The best first aid course (my 7th) I’ve done.”

Location: Carrowbreck House, 7 Carrowbreck House, Norwich, NR6 5FA. The day is split into 2 half-day sessions. Part 1: Get introduced to the many ways your website can climb the search ranks & learn the fundamental principles of ‘search’ along the way in this half-day course. We’ll explain the importance of ‘keywords’; describe what your ‘quality score’ is, how it’s calculated and ways you can improve it. We’ll take a look at what you can do on your website to improve its visibility to the search engines. This half-day course gives an overview of the key techniques to help move your site up the search ranks, explains the major search ranking factors, the principles behind the search engine and the steps that you can take on your website to make it more visible by the search engine. Duration: Half-day course (9:30am – 12:30pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Course Content • The principles behind the Search Engine • How search works – understanding the search results and how to get seen there. • Understanding the difference – natural search / paid search. • Explanation to the major Search Ranking Factors; keywords, link building, quality score • Key techniques to help your site move up the Search Engine Results (SERPS) pages • Introducing other tools of the online trade; Online PR, Display Advertising (including on the Social Networks), Affiliate Marketing. Part 2: Google gives a whole host of free and paid-for tools to help every business, large and small, be found in the search engine results pages: Google My Business, Adwords Express, Adwords, Google Shopper and Google Analytics. This half-day course allows you to create, edit & update your Google My Business page and gives you an overview of the other Google products – more than enough to get you started with your online marketing. You’ll walk away with a good understanding of how you can get your business seen in the Google search results pages and know what areas of your website & advertising that you need to focus on. Duration: Half-day course (1:30pm – 4:30pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Course Content • Google My Business – what is it and why is it so important? • Create, edit & update your Google My Business page. • Google Adwords Express & Adwords – how a small marketing budget can go a very long way and jump you to the top of the search pages. • Google Shopper – for those businesses that are selling products online. • Google Analytics – what is it saying about your website and what can you do about it. • Introducing other tools of the online trade; Online PR, Display Advertising (including on the Social Networks), Affiliate Marketing. Course price: Parts 1 & 2 – FREE for Small Broadland based businesses with less than 10 full-time equivalent employees, otherwise £48.00 per part. For more information please call us on 01603 788950, or email [email protected]

Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA

Over the past 2 years, the accounting profession has seen one of the biggest changes in management information systems since the introduction of spreadsheets. This has arisen as a result of on-going technological advances across the globe and the increased demand for real time data. The use of online accounting software has increased exponentially and the benefits of using online solutions are numerous.

Course Content – Configuration and Basic bookkeeping of QuickBooks Online – Raising sales invoices, quotes and statements to customers – Bank reconciliations – VAT returns and record keeping – Management accounts and reporting – Using real-time information to understand your business – Budgeting – Using technology to streamline your business – Growing the business – Exit strategy Some benefits of cloud accounting are; • Accessibility – The ability to access your data anywhere in the world where you have an Internet connection. This allows quicker management reporting at your fingertips. Some providers allow the data to be accessed across a platform of devices including iPads and iPhones. • Automation – Several of the cloud solutions now support bank feeds so that your bank transactions can automatically download directly into your software which can reduce processing time and eliminate errors. Reduced data entry can mean your scan your invoices in or take photos and the app will do the rest for you, instead of keying them in one by one. • Remote working – Without the need to access the data on a specific PC, we’ve seen an uptake in remote working, where bookkeepers can work away from their own office or even at home. With the pace of modern life, it can be essential that accounts are accessible anywhere. • Program updates and review – You will always be using the most up to date version of the software, and you won’t need to buy yearly program updates. Monitoring your business is performed in real-time, allowing you to run as efficiently as possible. 

Duration: 9:30am – 12:30pm Equipment: Pens and note paper will be available.

Lunch provided: On half-day courses, light refreshments will be available throughout the duration of this course. 

Prices range from £37.00 – £48.00 per person.

For more information, please do contact us on 01603 788950 or email [email protected]

Who is this qualification for? This qualification is for supervisors, team leaders and QA staff who are involved in verification of food safety through auditing and inspection. It is also relevant to enforcement agency staff, to whom consistency is vital.

Learning Outcomes: * Understanding auditing and inspection what is, and appreciating the benefits and limitations * Consider the collecting and verifying information

* Appreciate the stages in audit and inspection * Improve your ability to analysis and interpret data * People skills; improve your ability to get the right information * Appreciate the competencies and characteristics of auditors * Consider the implementation of on-site audits and inspections * Consider the preparation of written reports

How Is The Course Delivered? * A one-day class-room session, based on a series of syndicate exercises, activities and case studies (regular RedCat clients will know we don’t just lecture you!) * Assessment by a 30 question multiple choice exam on the day! Pass mark is 20/30, and 25/30 will earn you a merit.

Prerequisites: A recent Level 3 Certificate in Food Safety is desirable but not mandatory. More important are good basic literacy and numeracy (to level 2). We can, however, make special adjustments if needs be.

Duration: One day programme ( 09:00 start-16:45 finish )

Cost: £185.00 + VAT (Includes lunches and all course materials)

Venue: No8 Thorpe Road, Norwich How to book: Contact us on [email protected] for a booking form

Course Tutor: Sarah Daniels / Richard Mills are both Chartered Environmental Health Practitioners, having spent over 25 years each in the profession. The RedCat Partnership have been providing food safety training & consultancy in Norfolk, East Anglia & nationally for over 18 years. RedCat are also members of the Society of Food Hygiene and Technology. We have a reputation for delivering high quality, practical, effective and engaging training. Regular customers will know we offer stimulating, highly interactive training; you won’t get a dull lecture from us!  

Do you really understand who you and selling too and why? Do you know how to attract more of these people to increase your sales? Do you want to know how you are doing against other companies and how to set your own sales goals?

If yes to any or all of these questions, then this FREE half-day workshop with experts in the field of driving increased sales, will help you develop your sales focus, understanding, and goal setting.

This will set the benchmarks to understand where the business is now and what has blocked sales growth in the past. Then define who you should be doing business for now and creating the perfect prospect.

This workshop can be taken as a standalone but is designed to be taken as part of the three-step workshop programme to help you develop a more complete sales generation strategy and programme. The other parts to this series will be held at the same location, during the same times, on the following dates:

• Plan for Engagement and Create the Future (Part 2) – 25.10.18 – To book copy and paste the following link into your browser bar – https://bit.ly/SalesStrategy2KLIC

• Build Your Sales Pipeline (Part 3) – 08.11.18 – To book copy and paste the following link into your browser bar – https://bit.ly/SalesStrategy3KLIC

Who is this for?

This is a diagnostic workshop that is for management, sales, and marketing managers to develop the resources and skills needed for success.

This qualification is designed to get managers and supervi-sors, from any sector, up to speed on the practical actions needed to make health and safety “happen” in their teams. IOSH is the professional association for safety and health practitioners, with a global name to back up their courses.

Subjects covered

1. Introducing Managing Safely 2. Identifying hazards and Assessing risks 3. Risk Control Strategies and Techniques 4. Understanding responsibilities at all levels 5. Measuring performance 6. Investigating accidents and incidents

What will staff get out of it?

What they need to know in a refreshing, informal, interac-tive and entertaining way. Managing Safely will give dele-gates the knowledge and tools they need to tackle the health and safety issues they’re responsible for. This course brings home the reasons why health and safety is such an essential part of their jobs.

Why Choose Us? “We’re highly experienced, former H&S inspectors, averaging over 30 years’ experience each, as Chartered practitioners with several bodies. We’ve inspected 1000’s of workplaces in this time, and provided consultancy to 100’s more. This depth of experience makes our training unique, and second to none”

Minimum Teaching Time: Minimum face-to-face contact time of 22 hours, usually over 3 days (2 days, break, final day) plus time to complete the workplace based assignment Assessment Format: Delegates will need to complete two types of assessment at the end of the course. The first assessment is a 25-question, multiple choice examination of the course syllabus. The second test is a short project on conducting a risk assessment.

Dates: 18th, 19th & 26th October

Designed for: owners, managers, supervisors and those responsible for initiating health and safety management.

Also for: Trainers and those who monitor and audit health and safety systems

Prior knowledge; This is a challenging course, and prior completion of a level 2 course or equivalent would be a benefit. Candidates will require a moderate level of functional skills/academic ability, and access to a computer, for assignment work, email, etc.

Course cost; £450.00 +VAT. This includes all training materials, course notes, etc. and refreshments including a light lunch

Course Tutors: Richard Mills is a Chartered Practitioner of 30 years’ experience in the profession; . The RedCat Partnership has been providing training & consultancy in Norfolk, East Anglia and Nationally for over 18 years, as well as providing the best health and safety training facilities in Norfolk, at No8 Thorpe Road.

For more information on this course please email [email protected]

Now Booking for 3rd, 4th, 10th, 11th & 18th May   Exam Date: Friday 22nd June

Course Content: – Bacteriology – Food-borne illnesses – Pest control – Personal hygiene – Training strategies – Legislation – Physical contamination of food – Cleaning and disinfection – Management control techniques – Food storage, temperature control and preserva-tion – Design and construction of food premises and equipment

Learning Outcomes: On completing this course candidates will be able to: – Guide and advise on the management of food safety in a business. – Contribute to the management of food safety in a catering or manufacturing business. – Identify further technical knowledge necessary in food safety management proce-dure. -Determine further training requirements. – Identify areas for legal compliance. – Determine good practice. – Design an improvement plan. – Promote and encourage good standards of food safety. – Liaise with enforcement officers. – Deliver level 1 and 2 food hygiene training (with appropriate training skills).

Minimum Teaching Time: 36 hours, which is achieved over the 5 days, in a small group. You must have 80% attendance. 6th day is required for exam & assignments

Assessment Format: This qualification is assessed through a 2-part examination. Part one is a 30-question multiple-choice examination (30 marks) Part 2 is a written examination where learners choose 4 from 6 questions. The total mark available in the section is 70marks. The duration of the examination is 2.5hours

Designed for : Owners, Managers, supervisors and senior hygiene personnel. Also for: Trainers and those who monitor and audit food safety systems This is a challenging course; candidates require a moderate level of academic ability. Access to a com-puter, for assignment research, email, etc is an advantage. We are looking to introduce pre-course screening……. Ofqual Accredited:

For more information or to book on to this course please email Mitchell on [email protected]

Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA Over the past 2 years, the accounting profession has seen one of the biggest changes in management information systems since the introduction of spreadsheets. This has arisen as a result of on-going technological advances across the globe and the increased demand for real time data. The use of online accounting software has increased exponentially and the benefits of using online solutions are numerous. Duration: 9:30am – 12:30pm Equipment: Pens and note paper will be available. Lunch provided: On half-day courses, light refreshments will be available throughout the duration of this course. Course Content Configuration and Basic bookkeeping of QuickBooks Online – Raising sales invoices, quotes and statements to customers – Bank reconciliations – VAT returns and record keeping – Management accounts and reporting – Using real-time information to understand your business – Budgeting – Using technology to streamline your business – Growing the business – Exit strategy Some benefits of cloud accounting are; Accessibility – The ability to access your data anywhere in the world where you have an Internet connection. This allows quicker management reporting at your fingertips. Some providers allow the data to be accessed across a platform of devices including iPads and iPhones. Automation – Several of the cloud solutions now support bank feeds so that your bank transactions can automatically download directly into your software which can reduce processing time and eliminate errors. Reduced data entry can mean your scan your invoices in or take photos and the app will do the rest for you, instead of keying them in one by one. Remote working – Without the need to access the data on a specific PC, we’ve seen an uptake in remote working, where bookkeepers can work away from their own office or even at home. With the pace of modern life, it can be essential that accounts are accessible anywhere. Program updates and review – You will always be using the most up to date version of the software, and you won’t need to buy yearly program updates. Monitoring your business is performed in real-time, allowing you to run as efficiently as possible. Prices range from £37.00 – £48.00 per person. For more information, please do contact us on 01603 788950 or email [email protected]

All delegates will be awarded a Norvic certificate of attendance accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.

Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).

Syllabus

• Role and responsibility of first aider
• Introduction to first aid
• The recovery position
• Heart attack
• Choking
• Burns and scalds
• Incident management and safety
• Basic life support
• Adult and paediatric resuscitation
• Use of AED
• Control of bleeding and shock
• Simple record keeping and first aid equipment

“Information presented in a clear and concise way at a good pace. Enjoyable course, very informative”.

“Lots of hands on role play, was a very good way to learn.”

“The best first aid course (my 7th) I’ve done.”