Event

Our brand-new way of networking… 

Chamber Co.nnects are fortnightly network meetings for its members to network and chat with other businesses in a digital space. 

We believe networking is key during difficult times to help with mental health, continuation of business and access to help and advice from peers. Each network meeting will have a guest speaker and will be focusing on a current topic.  

Enjoy from the comfort of your own home with no early starts or commute and make sure to make a coffee and bring a smile to this online video meeting. 

Who’s it for? 

Business owners, managers, entrepreneurs, start-ups, young businesses and anyone who wants to connect and engage with other businesses in the Norfolk area. 

Topic

Why Remote Workers are more Engaged? 

Remote working is more relevant today than ever. This is Wendy’s story about having a remote/distributed team for more than three years and why she would never go back to having an office-based team again. Wendy will explain how to make remote working can work for you and your team and will address people’s particular concern about communication. She will also share the tools, strategies and systems they use for communication, recruitment, collaboration and much more.

Guest Speaker

Wendy Norman, LiveLink Resource

Wendy Norman started LiveLink 10 years ago after two careers – ish!

Her early employed years started in the Navy as a Weapons Analyst. She quickly realised that conforming to the rigid structure was not her thing. Next, she worked in hotel management – in small luxury hotels until moving to Jerusalem, where she lived for 6 years. Returning from Israel, Wendy worked in Primary Care Governance in the NHS until she could take no more and started LiveLink.

LiveLink is predominantly for private healthcare clinics. Combining her customer skills with healthcare seemed the obvious thing to do, so she did!

Wendy is lucky enough to live by the river in Norwich and has two cats, Mad Mary Moo and Lady Grace.

When not locked down, Wendy loves going to the theatre and eating out. She recently took up Pilates – never to be seen in public though so will continue at home in splendid isolation!

LiveLink started 10 years ago as a virtual PA/call answering company. In 2015, they niched into private healthcare and hotels (as these are Wendy’s areas of expertise).

Currently, LiveLink support around 80 clinics – many are podiatrists or speech and language therapists. 15 hotels/restaurants and the remainder are a mix of accountants, trainers, trades, finance, letting agents. In total, they have around 135 clients.

Many healthcare clinics are evaluating their businesses in the wake of Covid-19. Unfortunately for their team, many are being made redundant as the employment costs are too high, which is where they benefit.

Agenda 

09:30 – Welcome from Chamber. Go through format and any updates. Introduce topic and speaker (5 mins)  09:35 – Guest speaker (15 mins)  09:50 – Q&A for speaker (10 mins)  10:00 – Discussion topics and networking (1 hour)  11:00 – Close 

When you register for your place, you will be sent a calendar invitation as confirmation of your place. The invite will include a unique link from Zoom for you to join the video call. 

 

Selling ‘to’ is over; forget ‘always be closing’ and ‘if I could show you a way to’ and those other phrases of perceived wisdom that have had their day. Stop your sales pitch and start building meaningful conversations. Learn to love objections, they are the real ‘why choose you’ drivers. The P.A.N.D.A Effective Sales Process starts with Personal and Professional Preparation and ends with Action. Because this is a staged process you will always be able to identify what went right and what may have gone wrong. Every person that learns, understands, and practices P.A.N.D.A will instantly become better at sales – even those who lack confidence and the belief that they can do it.

About the Presenter

Glenn Hoy from TIME Associates

Glenn lists Head of Sales at Premier Education as a current role and he has also performed similar roles for Barrett & Coe Photography, Auto Trader and Archant.

Giving him a wide level of experience in B2B and B2C and at the same time practising the need for sales to be a real team effort.

His passion is for relationship-based sales, as opposed to those that fit into a more transactional nature. By that, he means that working with the same customers over time builds trust and lifetime value.

About TIME Associates

TIME Associates has been providing support for businesses of all types and sizes for over 20 years. Training – Innovation – Marketing – Expertise is what the letters of TIME stand for. Making sure that you are fully equipped to turn your sales challenges into tangible opportunities, with a measurable Return on Investment. The Associates are experts in their field and are available should you require support from other disciplines such as CRM, social media, design, networking, photography and accountancy.   TIME Associates are at its most effective when they become an integral part of your team.

Join us as we launch our brand-new ‘recovery programme’ virtual events which support businesses to restart, rebuild and renew.

A resilient skillset is now, more than ever, considered one of the most important areas in which we can develop. Many people are now referring to resilience as a ‘must-have’. 

All the skills required to be able to persevere, learn from our perceived failures, maintain motivation and perspective start with how we approach and process external events – our mindset. From the boardroom to the shop floor, we need to be able to reduce the cycles of stress, anxiety and fear that negatively impact wellbeing, communication and productivity.

This virtual webinar will help you understand how to build a sustainable set of skills that will grow durability, reduce unchecked anxiety and increase motivation, improve communication and help you take decisive actions to achieve your goals. Following the presentation, there will be a 20 minute live Q&A where Alex will answer your questions. Feel free to pre-submit any when registering.

Content / Takeaway

• Understand how resilient attitudes and behaviours can be learned
• How to enhance performance and wellbeing at work
• Identifying tools and techniques for improving optimism and emotional regulation
• Acquire a stronger sense of control when faced with uncertainty

When you register for your place, you will be sent a calendar invitation as confirmation of your place. The invite will include a unique link from Zoom for you to join the video call. 

About the Speakers

Alex Sellers, Director at Turning Factor

With over 25 years’ experience in leadership and management, Alex Sellers is now a Director of Turning Factor and thrives on sharing insights and helping people and businesses develop to reach their full potential.

James Howells, Director at Turning Factor

At the forefront of business for many years, James is a highly successful entrepreneur and business leader who brings with him a wealth of knowledge and experience that he combines with his passion for behavioural and organisational psychology.

About Turning Factor

Turning Factor is a strategic learning and development company delivering high-quality services both nationally and internationally. With a specialism in bespoke training programmes and organisational change, Turning Factor is committed to helping develop people and develop business, so both can reach their full potential.

Turning Factor has been recognised as a provider at the forefront of the Training and Development Industry. We work and collaborate with innovators, business experts and key organisations to develop cutting edge Learning & Development solutions and design innovative business-relevant programmes.

Join us as we launch our brand-new ‘recovery programme’ virtual events which support businesses to restart, rebuild and renew.

Was it that great before? 

Our biggest challenge has not been technology but juggling childcare, new routines, homeschooling, motivation (self and others), changing workloads and priorities.

The Coronavirus kick-started a change – the World’s largest workplace experience in history.

Was it that good before?  What are we holding onto? Is there a real opportunity to move forward?

Barriers we pushed through: 

1. Technophobes – simply packed up laptops and went home to work and managed to navigate technology to do so.
2. Not trusting staff to work from home – managers had to adapt their thinking and approach to managing and motivating remote teams.
3. Resistance to change – we had to change how we communicate, make decisions, motivate, engage and deliver services.
4. Engagement and inclusivity – our minds are free to think about the job and keeping our people visible at work and home.

Content / Takeaway

TBC

When you register for your place, you will be sent a calendar invitation as confirmation of your place. The invite will include a unique link from Zoom for you to join the video call. 

About the Speaker

Lisa Collen, Director of People & Workplaces, Flagship Group

Creating a great place to work and enabling great people to do great things has a positive impact on the business, team and individual performance.

Lisa believes the key to sustainable business success is through Great Leadership and Great People. 

Lisa joined the Flagship Group in 2013 and has recently been leading the Group’s approach to the Coronavirus situation. Her day to day directorate covers HR, Learning & Development, Equality, Diversity & Inclusion and Workplace Facilities.

About Flagship Group

Flagship is a not for profit Housing Association, providing over 31,000 homes for affordable and market rent and sale across the East of England. Flagship maintains its housing stock and supports the communities they’re part of. They do this through their housing arms Flagship Homes, Victory Housing Trust, Suffolk Housing, their repairs and maintenance specialists, RFT Services, and their gas and boiler specialists, Gasway. Flagship Group employees are highly engaged and committed – they know this because they have told them and the Flagship Group was awarded Platinum Accreditation as a Best Employer, Eastern Region.

So many businesses have critical services underpinned by a contract with 3rd parties, but how well are these relationships managed until things go wrong, or contract renewal is approaching?

Pro-active management of your companies supply chain is so valuable in ensuring you receive the services you pay for, to the agreed timescales as well as to pro-actively prepare for contract renewals to put you, the customer, in the driving seat of the negotiations.

This presentation will go through the benefits of managing your 3rd party contracts, the issues that can be avoided and the benefits gained. Richard will cover some simple techniques and tracking methodologies. Also, the measures to ensure you can keep your supplier, and the relationship honest and outcome focussed. Attendees will leave the presentation with the early warning signs to spot, address and mitigate issues before they arise, along with some simple headline areas to track and monitor.

About the Speaker

Richard Oliver, Principal Consultant at Peru Consulting.

With a Financial Services background, Richard’s focus is a business process and effectiveness analysis, particularly in Contract Lifecycle & Service Management.

His 30-years plus background has allowed Peru to develop a range of services including vendor management, sourcing procurement and ITIL-based service management. With a keen eye for solutions, he can transform ‘traditional’ ways of working that make a difference to entire organisations.

About Peru Consulting

Peru Consulting is a consultancy firm that put the client at the centre of all it does. It has 30+ consultants covering a wide range of areas such as Strategy & Architecture, Transformation & Optimisation and Sourcing & Commercial. Whether a client needs very specific and niche, or a wide program of activity, it will find the best solution for your specific objectives. They work with you and your partners to tailor-make a sustainable plan. Peru Consulting is invested in their clients’ long-term success and passionate about strong relationships with in-house and external suppliers, and sustainable performance.  The solution it provides for their clients has a lifelong impact for all the right reasons ensuring the transformation they create together, adds value long-term.

You’ve got a Facebook Page – so, what’s next? How do you make sure it’s a place where your customers can engage with you? Facebook is the world’s most popular social networking site, but how do you use that popularity to reach your target customers? What you need is a Facebook Business Page. In this 60-minute webinar, Kathy Ennis, Business Mentor and Trainer of LittlePiggy and Emma Goode, Managing Director of 24fingers, will outline key features on your Facebook Page that will have a difference to customer engagement.

In this session you will discover:

• The steps you need to take to set up and manage a Facebook Business Page
• How to brand your page with a cover and profile photo
• Create a really simple plan so that you know what to post and when to post
• How to save time by scheduling

About the presenters

Kathy Ennis of LittlePiggy is a Business Mentor and Trainer who works with business owners to transform their brilliant ideas into profitable businesses. Whether they’re just starting out, ready to grow or have been doing it for a while, Kathy helps them take action so they can achieve the success they deserve and dream of.

Emma Goode is the Managing Director of 24fingers, an Essex-based digital agency that works with businesses who are all fingers and thumbs with their social media. They use their hands, hearts and minds (plus 27 years’ experience in the media industry!) to help grow businesses and brands through digital marketing.