Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA Having an online presence for your organisation is a necessity as social media continues to grow, but how do you enhance your reputation & not ruin it? With statistics showing more than 53 percent of consumers say that they have decided against making a purchase after reading online recommendations, it’s important that you get it right. This course will improve your skills for using social media as a business communication tool, how to protect your reputation & what to do in a crisis. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Effective use of Social Media for your business Summary of popular social media sites What not to do to keep your customers happy What to do and keep one step ahead of your competitors Case studies of Good/Bad social media Social media policies for employees Management tools for Social Media critical for effective time management Marketing plans Course price: £74.00 – £96.00 For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
Chamber Co.nnects are fortnightly network meetings for its members to network and chat with other businesses in a digital space.
We believe networking is key during difficult times to help with mental health, continuation of business and access to help and advice from peers. Each network meeting will have a guest speaker and will be focusing on a current topic.
Enjoy from the comfort of your own home with no early starts or commute and make sure to make a coffee and bring a smile to this online video meeting.
Who’s it for?
Business owners, managers, entrepreneurs, start-ups, young businesses and anyone who wants to connect and engage with other businesses in the Norfolk area.
Topic
Debt Recovery for your Business
In this session, we will be rethinking assumptions of Credit Management and debt recovery.
Credit Management is not primarily focused just on chasing payments; it’s about building effective and positive credit relationships with your clients and customers.
Now more than ever, businesses are having to problem solve, previously unforeseen issues and getting paid on time is paramount.
It’s incredibly important to know what businesses you are dealing with, are they to be financially trusted?
By creating a bespoke service, you will have improved cash flow, reduced costs and increase your profit.
Ronda Jacksonhas over 20 years’ experience in Credit Control, successful debt recovery, enforcement of judgements via attachments of earnings, high court sheriffs and charging orders.
She has a vast range of experience within the Haulage Industry, Building Trade, Agriculture and Supermarket Industry.
Jacksons CRS Limited can make sure you get paid on time to leave you time to run your business.
Agenda
09:30 – Welcome from Chamber. Go through format and any updates. Introduce topic and speaker (5 mins) 09:35 – Guest speaker (15 mins) 09:50 – Q&A for speaker (10 mins) 10:00 – Discussion topics and networking (1 hour) 11:00 – Close
When you register for your place, you will be sent a calendar invitation as confirmation of your place. The invite will include a unique link from Zoom for you to join the video call.
Please note that moving forward this series won’t be a recurring meeting in Zoom so you will need to book on each individual session.
Chamber Co.nnects are fortnightly network meetings for its members to network and chat with other businesses in a digital space.
We believe networking is key during difficult times to help with mental health, continuation of business and access to help and advice from peers. Each network meeting will have a guest speaker and will be focusing on a current topic.
Enjoy from the comfort of your own home with no early starts or commute and make sure to make a coffee and bring a smile to this online video meeting.
Who’s it for?
Business owners, managers, entrepreneurs, start-ups, young businesses and anyone who wants to connect and engage with other businesses in the Norfolk area.
Topic
Back to the Future
With the shops already full of Christmas decorations, you might be wondering what happened to 2020. With the resurgence of COVID cases coupled with our final exit from the EU, it’s hard to think about how 2021 will not be another year to remember. As talk turns from firefighting to recovery, some businesses wish no doubt wish they could turn the clock back more than an hour on the 25th. So this session looks at what new opportunities could exist in the future and how 2020 has changed our lives forever.
Guest Speaker
Paul Gardner, Great Yarmouth Borough Council
Paul joined GYBC in June this year having spent the last 12 years working with start-up and growing businesses in Norfolk and Suffolk. During this period he has spent some time helping people start new businesses, working close to the Government’s Start-Up Loan and providing support to the regions fastest-growing businesses through the Future50 programme.
Perhaps best known for its seaside resorts of Caister, Great Yarmouth and Gorleston, Great Yarmouth’s maritime heritage dates back to the 10th century. Today, tourism and the sea continue to provide an important feature of the Boroughs economy. Home to nearly 100,000 people and often called the gateway to the Broads, the UK’s first offshore wind farm was built here too.
Agenda
09:30 – Welcome from Chamber. Go through format and any updates. Introduce topic and speaker (5 mins) 09:35 – Guest speaker (15 mins) 09:50 – Q&A for speaker (10 mins) 10:00 – Discussion topics and networking (1 hour) 11:00 – Close
When you register for your place, you will be sent a calendar invitation as confirmation of your place. The invite will include a unique link from Zoom for you to join the video call.
Please note that moving forward this series won’t be a recurring meeting in Zoom so you will need to book on each individual session.
Have you got an idea you want to turn into a reality? Using the Lean Startup Method, make it happen quicker, cheaper and more effectively!
Have you got an idea you’ve always wanted to turn into a business?
Perhaps something that will make yours and many other people’s lives easier?
But how can we start a successful business with limited resources and limited experience?
We can use the Lean Startup methodology, which seeks to create and test assumptions – allowing us to create a solution which perfectly aligns with our customers’ needs.
Starting a business can be daunting, especially when starting out alone or in a very small team. Activate has been designed to help you work through a plan of action in a more interactive and interesting way.
In our full series, which can be delivered on a 1-to-1 basis, or ‘in the classroom’ when normality resumes, covers the following:
How to Articulate and Develop your Ideas
Understanding your Customers
Creating an Effective Product/Service
Identifying and Mitigating Risks
Building a Business Model
In this webinar we will introduce the key lessons of the Lean Startup method and how it can be used to develop ideas; relevant whether you’re looking to extend your product line, or starting a business !
“It was great, very galvanizing & useful. Thanks!”
“Really good course, very engaging + helped me focus my efforts”
“Great sessions, the trainers were involved and helped each of us with our journeys. Great helping others, helps to broaden & strengthen perspectives”
For more information please get in touch with Jordan Sharman: [email protected]
To learn more about Hethel Innovation and what we are doing to support the region’s businesses please click here.
DISCLAIMER: This event is reserved for businesses within the Food & Drink sector and priority will be given to those in Norfolk and Suffolk.
Join us for the first of many Food & Drink Circular Economy forums where we delve deeper into the food ‘waste’ and by-products your business is creating, and find ways to innovatively repurpose them into other goods. Or, if you are a manufacturer, be introduced to businesses that could provide you with invaluable resources.
In this meeting, Hethel Innovation will share with you powerful case studies of businesses who are supporting circular economy principles, the potential journeys you can take to repurpose your food waste, and give you the opportunity to strengthen supply chains. This can include short term collaborations with students, longer-term proof of concept projects, as well as commercialisation and scale-up projects. – If funding is required to allow you to pursue the project, future meetings with the most appropriate partner can be scheduled.
This meeting will also give you the opportunity to hear from the various partners involved within the project, (including University of East Anglia, Norwich Research Park & Food Enterprise Park) sharing their involvement.
Agenda (TBC).
Note: By signing up, you will be emailed by the Hethel Innovation team to discuss the current ‘waste’ challenges and opportunities that exist for your business.
For further information about this event, please email Jordan at [email protected]
This platform has been created as part of Hethel Innovation’s Breakthrough project. An ERDF funded project which allows businesses to become more innovative and grow through a series of training programmes, workshops, events, innovation platforms and 1-1 bespoke business support.
Whether you walk the dog, have a family cycle, hit the gym, canoe along the river or walk the Norfolk coastal path, we’re challenging you to complete 100 kilometres in May! It could be on your own, with your friends or getting the whole family involved to reach your target. However you choose to take part, do it your way.
It’s only £20 to enter a team of four players who will play 2-rounds of Golf and the winning team will win a cash prize of £250 – with prizes for Hole-In-One’s and for the runners up.
Contact the Putt Putt Social Norwich to enter HERE
The clock is ticking, and with only 21 days until CHIEF switches off for import declarations, you’ll want to be confident that your company is ready for these changes to avoid potential delays with your movements. Join us as we discuss the latest guidance, and cover topics such as, how to access the Customs Declaration Service, the new data elements your customs agent may ask for, setting up payments on CDS, and how to ensure a seamless transition.
Whether you file your own customs declarations or use an intermediary, this webinar will support you though the process.
Following on from the presentation, our trade experts will be answering your questions.
Chair:
Liam Smyth, Head of Trade Facilitation at British Chambers of Commerce & Managing Director at ChamberCustoms
Presenting:
Mitch Perks, Operations Manager at ChamberCustoms
Emmanuel Gianquitto, Head of Operations & CDS Consultant at ChamberCustoms
Chamber Co.nnects are fortnightly network meetings for its members to network and chat with other businesses in a digital space.
We believe networking is key during difficult times to help with mental health, continuation of business and access to help and advice from peers. Each network meeting will have a guest speaker and will be focusing on a current topic.
Enjoy from the comfort of your own home with no early starts or commute and make sure to make a coffee and bring a smile to this online video meeting.
Who’s it for?
Business owners, managers, entrepreneurs, start-ups, young businesses and anyone who wants to connect and engage with other businesses in the Norfolk area.
Topic
Working from home – how the new ‘normal’ has created new cyber security risks
With all the changes businesses have had to make this year, from moving staff to remote working to stepping up safety at work procedures, it is easy to overlook one of our biggest risks, Cybercrime.
Unfortunately, cybercriminals will always look to capitalise on any event. COVID-19 has been no exception.
We want to talk to you about the security culture of your business, specifically, phishing campaigns and the dreaded password reset.
Guest Speaker
David Buist, Green Duck
David Buist is Business Development Director at Green Duck. With a background in business operations, David has invested over 25-years in helping businesses to make positive changes by implementing new IT, Cyber Security and software technologies, understanding metric management, improving processes, driving change and creating outstanding results.
Green Duck is an IT support company with its headquarters in Bury St Edmunds and offers business solutions to customers nationally. It was founded in 2002 by Mathew Green and Graham Duckworth and is now a company of over 50 employees over three technology divisions. Green Duck prides itself on providing exceptional customer service and an innovative approach to IT. In addition to IT services, Green Duck has also incorporated Source code studio and Labsec into the Green Duck Family, meaning that they can offer a full suite of technology solutions to their customers from IT support to cybersecurity and web development.
Agenda
09:30 – Welcome from Chamber. Go through format and any updates. Introduce topic and speaker (5 mins) 09:35 – Guest speaker (15 mins) 09:50 – Q&A for speaker (10 mins) 10:00 – Discussion topics and networking (1 hour) 11:00 – Close
When you register for your place, you will be sent a calendar invitation as confirmation of your place. The invite will include a unique link from Zoom for you to join the video call.
Please note that moving forward this series won’t be a recurring meeting in Zoom so you will need to book on each individual session.
Aims to update and requalify existing first aiders to the required level of skill and knowledge in first aid, in accordance with the requirements of the Health and Safety (First Aid) Regulations 1981.
Successful delegates will be awarded a certificate of competence accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.
Course Venue
Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).
Syllabus
Introduction to first aid
Incident management and safety
The unconscious patient
Major illness: diabetes, heart attack, stroke
Fractures and dislocations
Head Injuries
Eye Injuries
Simple record keeping & first aid equipment
The legal framework for first and in the workplace
Basic life support
Use of AED
Control of bleeding and shock
Major Illness: epilepsy, allergic reactions
Burns and scolds
Poisons and harmful substances
Basic casualty handling
Knowledge and skills assessments
“2nd course with Norvic and still very good training – excellent”
“Would definitely recommend Norvic Training”
“I have been doing First Aid for 33 years and it was the best course I have been on.”
At the risk of becoming repetitive, today’s Chamber Session was another full house. And if you missed it you missed out.James Thomas from Square Social was here to deliver a presentation to us on how to be better at Social Media.
He quoted Einstein who’d said that if you can’t explain something clearly you probably don’t understand it. The clarity of James’ Session showed that he plainly has a real grasp of his subject.
What he made clear from the outset was that the fundamentals of marketing still apply. What we have to do is use them as we embrace the new media opportunities afforded by the digital age.
So, firstly establish who it is you want to talk to, and where best to reach them. That’s identifying your target audience and selecting the most appropriate media to reach them – just as it ever was.
But, to really get the most out of the social media your strategy needs to be in tune with them. If it’s awareness you’re seeking then Facebook and Twitter are powerful conduits. When loyalty is your objective, recognise that the social media are best used as part of the bigger picture and your message shouldn’t be too sales oriented. Driving sales is where Liked In comes into play.
The tone of your message should be modified not just by your product or service, but by the media too. A B2B message can be serious and will work on Linked In. A consumer focussed message can be lighter in tone and will sit better on Facebook.
That in turn will help you decide on something else. What value are you going to give your audience? It could be a free e book or ‘learned’ paper in the business world. It might be hints and tips, to establish your credentials. Or, in the consumer field, a promotion is a possibility.
Vitally important, and often understated, is the fact that social media activity is measurable. Engaging in any form of marketing activity that doesn’t provide measurable results is, and always has been, folly. The tools available in this media area make for precise measurement.
James made some other essential points. Don’t use the social media for the sake of it, or from peer pressure. Have a goal and a strategy. And get your data and your presence right. Having selected two or three candidate suppliers from their social media marketing, and other activity, it could be your Linked In profile, for example, that becomes the tipping point in their deciding on you rather than your competitors.
Put simply a good strategy needs to a) build a presence, b) engage your audience and c) convert them into sales.
This was a great session from a man who certainly had presence, and definitely engaged us.
Which, personally leaves me with two thoughts. Firstly, we all have a huge opportunity to engage with a massive audience by placing articles, news and blogs on the Chamber website. It will spread your message to key players.
Secondly? In amongst all of this ‘content’ is still king. That means, as well as the technology and media skills, you still need the right words. That pleases me. I’m a writer.
We have a break next week, but be there for the Chamber Session on November 5. Jonathan Chapman of QMS is here forBe Better at Growing
The British Chambers of Commerce are launching a brand new series of events – four topical and interactive webinars, designed to count down to the end of the EU Transition period.
They will be full of practical information and advice on what businesses need to do now in order to be prepared for the changes on 01 January 2021. They will also guide businesses through the jargon and complexities of Customs processes to ensure they understand what change is required.
Hosted by Customs expert Liam Smyth, these highly relevant and engaging webinars will guide businesses through the complexity of change in our import and export processes, systems and controls.
How to book a place:
Please follow the book now link. Due to the demand of this series, please note that only two members for each business can attend. Following the event, we will share event materials with you.
If you are a non-member and having difficulty with the booking website, please email [email protected] confirming how many places you require and a contact number. We will then call you to take payment.