The clock is ticking, and with only 21 days until CHIEF switches off for import declarations, you’ll want to be confident that your company is ready for these changes to avoid potential delays with your movements. Join us as we discuss the latest guidance, and cover topics such as, how to access the Customs Declaration Service, the new data elements your customs agent may ask for, setting up payments on CDS, and how to ensure a seamless transition.
Whether you file your own customs declarations or use an intermediary, this webinar will support you though the process.
Following on from the presentation, our trade experts will be answering your questions.
Chair:
Liam Smyth, Head of Trade Facilitation at British Chambers of Commerce & Managing Director at ChamberCustoms
Presenting:
Mitch Perks, Operations Manager at ChamberCustoms
Emmanuel Gianquitto, Head of Operations & CDS Consultant at ChamberCustoms
Chamber Co.nnects are fortnightly network meetings for its members to network and chat with other businesses in a digital space.
We believe networking is key during difficult times to help with mental health, continuation of business and access to help and advice from peers. Each network meeting will have a guest speaker and will be focusing on a current topic.
Enjoy from the comfort of your own home with no early starts or commute and make sure to make a coffee and bring a smile to this online video meeting.
Who’s it for?
Business owners, managers, entrepreneurs, start-ups, young businesses and anyone who wants to connect and engage with other businesses in the Norfolk area.
Topic
Working from home – how the new ‘normal’ has created new cyber security risks
With all the changes businesses have had to make this year, from moving staff to remote working to stepping up safety at work procedures, it is easy to overlook one of our biggest risks, Cybercrime.
Unfortunately, cybercriminals will always look to capitalise on any event. COVID-19 has been no exception.
We want to talk to you about the security culture of your business, specifically, phishing campaigns and the dreaded password reset.
Guest Speaker
David Buist, Green Duck
David Buist is Business Development Director at Green Duck. With a background in business operations, David has invested over 25-years in helping businesses to make positive changes by implementing new IT, Cyber Security and software technologies, understanding metric management, improving processes, driving change and creating outstanding results.
Green Duck is an IT support company with its headquarters in Bury St Edmunds and offers business solutions to customers nationally. It was founded in 2002 by Mathew Green and Graham Duckworth and is now a company of over 50 employees over three technology divisions. Green Duck prides itself on providing exceptional customer service and an innovative approach to IT. In addition to IT services, Green Duck has also incorporated Source code studio and Labsec into the Green Duck Family, meaning that they can offer a full suite of technology solutions to their customers from IT support to cybersecurity and web development.
Agenda
09:30 – Welcome from Chamber. Go through format and any updates. Introduce topic and speaker (5 mins) 09:35 – Guest speaker (15 mins) 09:50 – Q&A for speaker (10 mins) 10:00 – Discussion topics and networking (1 hour) 11:00 – Close
When you register for your place, you will be sent a calendar invitation as confirmation of your place. The invite will include a unique link from Zoom for you to join the video call.
Please note that moving forward this series won’t be a recurring meeting in Zoom so you will need to book on each individual session.
At the risk of becoming repetitive, today’s Chamber Session was another full house. And if you missed it you missed out.James Thomas from Square Social was here to deliver a presentation to us on how to be better at Social Media.
He quoted Einstein who’d said that if you can’t explain something clearly you probably don’t understand it. The clarity of James’ Session showed that he plainly has a real grasp of his subject.
What he made clear from the outset was that the fundamentals of marketing still apply. What we have to do is use them as we embrace the new media opportunities afforded by the digital age.
So, firstly establish who it is you want to talk to, and where best to reach them. That’s identifying your target audience and selecting the most appropriate media to reach them – just as it ever was.
But, to really get the most out of the social media your strategy needs to be in tune with them. If it’s awareness you’re seeking then Facebook and Twitter are powerful conduits. When loyalty is your objective, recognise that the social media are best used as part of the bigger picture and your message shouldn’t be too sales oriented. Driving sales is where Liked In comes into play.
The tone of your message should be modified not just by your product or service, but by the media too. A B2B message can be serious and will work on Linked In. A consumer focussed message can be lighter in tone and will sit better on Facebook.
That in turn will help you decide on something else. What value are you going to give your audience? It could be a free e book or ‘learned’ paper in the business world. It might be hints and tips, to establish your credentials. Or, in the consumer field, a promotion is a possibility.
Vitally important, and often understated, is the fact that social media activity is measurable. Engaging in any form of marketing activity that doesn’t provide measurable results is, and always has been, folly. The tools available in this media area make for precise measurement.
James made some other essential points. Don’t use the social media for the sake of it, or from peer pressure. Have a goal and a strategy. And get your data and your presence right. Having selected two or three candidate suppliers from their social media marketing, and other activity, it could be your Linked In profile, for example, that becomes the tipping point in their deciding on you rather than your competitors.
Put simply a good strategy needs to a) build a presence, b) engage your audience and c) convert them into sales.
This was a great session from a man who certainly had presence, and definitely engaged us.
Which, personally leaves me with two thoughts. Firstly, we all have a huge opportunity to engage with a massive audience by placing articles, news and blogs on the Chamber website. It will spread your message to key players.
Secondly? In amongst all of this ‘content’ is still king. That means, as well as the technology and media skills, you still need the right words. That pleases me. I’m a writer.
We have a break next week, but be there for the Chamber Session on November 5. Jonathan Chapman of QMS is here forBe Better at Growing
The British Chambers of Commerce are launching a brand new series of events – four topical and interactive webinars, designed to count down to the end of the EU Transition period.
They will be full of practical information and advice on what businesses need to do now in order to be prepared for the changes on 01 January 2021. They will also guide businesses through the jargon and complexities of Customs processes to ensure they understand what change is required.
Hosted by Customs expert Liam Smyth, these highly relevant and engaging webinars will guide businesses through the complexity of change in our import and export processes, systems and controls.
How to book a place:
Please follow the book now link. Due to the demand of this series, please note that only two members for each business can attend. Following the event, we will share event materials with you.
If you are a non-member and having difficulty with the booking website, please email [email protected] confirming how many places you require and a contact number. We will then call you to take payment.
Chamber Co.nnects are fortnightly network meetings for its members to network and chat with other businesses in a digital space.
We believe networking is key during difficult times to help with mental health, continuation of business and access to help and advice from peers. Each network meeting will have a guest speaker and will be focusing on a current topic.
Enjoy from the comfort of your own home with no early starts or commute and make sure to make a coffee and bring a smile to this online video meeting.
Who’s it for?
Business owners, managers, entrepreneurs, start-ups, young businesses and anyone who wants to connect and engage with other businesses in the Norfolk area.
Topic
How Marginal gains can Produce Massive Results
Many business owners are seduced by the belief that a killer product or a game-changing marketing strategy will be the thing that transforms their business results. Yet in the field of elite sport, it has long been established that marginal gains in multiple areas are what separates the great from the merely good.
In this speaking slot, leading Business Coach Mark Williams will show how small improvements in 5 key areas can transform your business and the results you achieve.
Guest Speaker
Mark Williams, ActionCOACH
Mark Williams grew up in Norfolk before leaving for university in the early 1990s. During a 25-year career in management consultancy, Mark worked all over the world with senior leaders from many of the world’s largest companies. Now, based back in his home county, Mark’s focus is on helping local business owners take their businesses from good to great. Outside of business, Mark’s passions include travelling with his family, tennis, and investing. He has recently succumbed to taking up golf. He lives in Beetley with his wife (Deb) children (Amy and Matthew) and his slightly scatty rescue dog (Max). ActionCOACH is the world’s number 1 business coaching firm. They haveserved thousands of businesses and their owners around the world and in every category imaginable.
They show owners how to get more time, better teams in their companies and more money on their bottom-line. With, hundreds of proven systems and strategies … guaranteed to get results.
With more than 1,000 offices in 80 countries, ActionCOACH delivers its proven business development systems to tens of thousands of business owners every week.
Since its inception, ActionCOACH has coached more clients, won more awards, gained more recognition and produced more profits than any other coaching company of its kind in the world.
Agenda
09:30 – Welcome from Chamber. Go through format and any updates. Introduce topic and speaker (5 mins) 09:35 – Guest speaker (15 mins) 09:50 – Q&A for speaker (10 mins) 10:00 – Discussion topics and networking (1 hour) 11:00 – Close
When you register for your place, you will be sent a calendar invitation as confirmation of your place. The invite will include a unique link from Zoom for you to join the video call.
Please note that moving forward this series won’t be a recurring meeting in Zoom so you will need to book on each individual session.
Tens of millions of people visit the Indeed site in the UK every month, running hundreds of millions of searches every year.The report covers the impact of the Coronavirus outbreak on the job market, including how the profile of jobseekers is changing, which occupations have become more competitive (and which are harder to fill), and the behaviour of jobseekers in this new environment.
This interactive and engaging webinar will enable businesses to understand how they can navigate and succeed in this complex period for the labour market.
The contributors
Pawel Adrjan is Head of EMEA Research at Indeed Hiring Lab blog. and a Research Fellow at Regent’s Park College, University of Oxford. Jack Kennedy is UK Economist in the Indeed Hiring Lab. Their research on the labour market is available on the Indeed Hiring Lab blog.
Jane Gratton is Head of People Policy at the BCC, leading on all aspects of employment and skills policy. She has worked at the BCC since 2017, covering a broad range of business environment issues, including spatial planning, economic development, transport and infrastructure. Prior to joining the BCC, Jane was Deputy Chief Executive at the Staffordshire Chambers of Commerce.
How to book a place:
Email us with which webinar session/s you wish to book on to at h[email protected]. A final confirmation with the link to the webinar will be issued shortly before the event.
Please note that registration closes 1 hour before the start time.
Norfolk County Council, in partnership with Tech East, New Anglia LEP, Norfolk Chambers of Commerce and Local Flavours, are delighted to bring to you a virtual conference aimed at helping food and drink producers to recover and grow
The agenda will feature sector experts and businesses that have survived and thrived over the last few months during COVID-19, showcasing what has worked and why.
Join us and be inspired by other businesses to think better and bigger and to rise above the current situation, including learning how digital technology can play a key role in business growth.
Speakers already confirmed include:
Andrew Fearne, Professor of Value Chain Management at University of East Anglia
Emma Taylor, Funding Manager at New Anglia Local Enterprise Partnership
Matt and Steph Brown, Wild Knight Distillery
Sam Steggles, Fielding Cottage
Tim Robinson, COO at Tech East
More speakers to be confirmed soon.
Get it in your diary and join us from the comfort of your home office or kitchen table:
Trademarks, copyright, designs and patents are all types of Intellectual Property (IP) Protection.
Having the right type of protection can help you gain value from your ideas, turning inspiration into sustainable business success.
In this webinar, we’ll focus on the four key areas of intellectual property, and we’ll discuss how to recognise your IP and how best to protect it.
We’ll then also look at the value and importance of IPR (Intellectual Property Rights) within a business.
About the presenters
Peter Golland is the BIPC’s accredited IP advisor, and has much experience of delivering the centre’s regular 1:2:1 IP advisory sessions. He has spent his career working in both public and academic libraries and in particular, assisting students with a creative background.
Julie Cleminson is the Business & IP Centre Co-ordinator, responsible for the day-to-day running of the Business & IP Centre at the Millennium Library and leads on the delivery of the service at our hubs in Kings’ Lynn, Great Yarmouth and Thetford libraries.
About Business & IP Centre Norfolk
Business & IP Centre Norfolk is based at the Norfolk & Norwich Millennium Library with satellite hubs in King’s Lynn, Great Yarmouth and Thetford libraries.
It is part of the British Library’s national Business & IP Centre network.
Chamber Co.nnects are fortnightly network meetings for its members to network and chat with other businesses in a digital space.
We believe networking is key during difficult times to help with mental health, continuation of business and access to help and advice from peers. Each network meeting will have a guest speaker and will be focusing on a current topic.
Enjoy from the comfort of your own home with no early starts or commute and make sure to make a coffee and bring a smile to this online video meeting.
Who’s it for?
Business owners, managers, entrepreneurs, start-ups, young businesses and anyone who wants to connect and engage with other businesses in the Norfolk area.
Topic
Why Remote Workers are more Engaged?
Remote working is more relevant today than ever. This is Wendy’s story about having a remote/distributed team for more than three years and why she would never go back to having an office-based team again. Wendy will explain how to make remote working can work for you and your team and will address people’s particular concern about communication. She will also share the tools, strategies and systems they use for communication, recruitment, collaboration and much more.
Guest Speaker
Wendy Norman, LiveLink Resource
Wendy Norman started LiveLink 10 years ago after two careers – ish!
Her early employed years started in the Navy as a Weapons Analyst. She quickly realised that conforming to the rigid structure was not her thing. Next, she worked in hotel management – in small luxury hotels until moving to Jerusalem, where she lived for 6 years. Returning from Israel, Wendy worked in Primary Care Governance in the NHS until she could take no more and started LiveLink.
LiveLink is predominantly for private healthcare clinics. Combining her customer skills with healthcare seemed the obvious thing to do, so she did!
Wendy is lucky enough to live by the river in Norwich and has two cats, Mad Mary Moo and Lady Grace.
When not locked down, Wendy loves going to the theatre and eating out. She recently took up Pilates – never to be seen in public though so will continue at home in splendid isolation!
LiveLink started 10 years ago as a virtual PA/call answering company. In 2015, they niched into private healthcare and hotels (as these are Wendy’s areas of expertise).
Currently, LiveLink support around 80 clinics – many are podiatrists or speech and language therapists. 15 hotels/restaurants and the remainder are a mix of accountants, trainers, trades, finance, letting agents. In total, they have around 135 clients.
Many healthcare clinics are evaluating their businesses in the wake of Covid-19. Unfortunately for their team, many are being made redundant as the employment costs are too high, which is where they benefit.
Agenda
09:30 – Welcome from Chamber. Go through format and any updates. Introduce topic and speaker (5 mins) 09:35 – Guest speaker (15 mins) 09:50 – Q&A for speaker (10 mins) 10:00 – Discussion topics and networking (1 hour) 11:00 – Close
When you register for your place, you will be sent a calendar invitation as confirmation of your place. The invite will include a unique link from Zoom for you to join the video call.
Selling ‘to’ is over; forget ‘always be closing’ and ‘if I could show you a way to’ and those other phrases of perceived wisdom that have had their day. Stop your sales pitch and start building meaningful conversations. Learn to love objections, they are the real ‘why choose you’ drivers. The P.A.N.D.A Effective Sales Process starts with Personal and Professional Preparation and ends with Action. Because this is a staged process you will always be able to identify what went right and what may have gone wrong. Every person that learns, understands, and practices P.A.N.D.A will instantly become better at sales – even those who lack confidence and the belief that they can do it.
Glenn lists Head of Sales at Premier Education as a current role and he has also performed similar roles for Barrett & Coe Photography, Auto Trader and Archant.
Giving him a wide level of experience in B2B and B2C and at the same time practising the need for sales to be a real team effort.
His passion is for relationship-based sales, as opposed to those that fit into a more transactional nature. By that, he means that working with the same customers over time builds trust and lifetime value.
About TIME Associates
TIME Associates has been providing support for businesses of all types and sizes for over 20 years. Training – Innovation – Marketing – Expertise is what the letters of TIME stand for. Making sure that you are fully equipped to turn your sales challenges into tangible opportunities, with a measurable Return on Investment. The Associates are experts in their field and are available should you require support from other disciplines such as CRM, social media, design, networking, photography and accountancy. TIME Associates are at its most effective when they become an integral part of your team.
Join us as we launch our brand-new ‘recovery programme’ virtual events which support businesses to restart, rebuild and renew.
A resilient skillset is now, more than ever, considered one of the most important areas in which we can develop. Many people are now referring to resilience as a ‘must-have’.
All the skills required to be able to persevere, learn from our perceived failures, maintain motivation and perspective start with how we approach and process external events – our mindset. From the boardroom to the shop floor, we need to be able to reduce the cycles of stress, anxiety and fear that negatively impact wellbeing, communication and productivity.
This virtual webinar will help you understand how to build a sustainable set of skills that will grow durability, reduce unchecked anxiety and increase motivation, improve communication and help you take decisive actions to achieve your goals. Following the presentation, there will be a 20 minute live Q&A where Alex will answer your questions. Feel free to pre-submit any when registering.
Content / Takeaway
Understand how resilient attitudes and behaviours can be learned
How to enhance performance and wellbeing at work
Identifying tools and techniques for improving optimism and emotional regulation
Acquire a stronger sense of control when faced with uncertainty
When you register for your place, you will be sent a calendar invitation as confirmation of your place. The invite will include a unique link from Zoom for you to join the video call.
With over 25 years’ experience in leadership and management, Alex Sellers is now a Director of Turning Factor and thrives on sharing insights and helping people and businesses develop to reach their full potential.
At the forefront of business for many years, James is a highly successful entrepreneur and business leader who brings with him a wealth of knowledge and experience that he combines with his passion for behavioural and organisational psychology.
About Turning Factor
Turning Factor is a strategic learning and development company delivering high-quality services both nationally and internationally. With a specialism in bespoke training programmes and organisational change, Turning Factor is committed to helping develop people and develop business, so both can reach their full potential.
Turning Factor has been recognised as a provider at the forefront of the Training and Development Industry. We work and collaborate with innovators, business experts and key organisations to develop cutting edge Learning & Development solutions and design innovative business-relevant programmes.
Join us as we launch our brand-new ‘recovery programme’ virtual events which support businesses to restart, rebuild and renew.
Was it that great before?
Our biggest challenge has not been technology but juggling childcare, new routines, homeschooling, motivation (self and others), changing workloads and priorities.
The Coronavirus kick-started a change – the World’s largest workplace experience in history.
Was it that good before? What are we holding onto? Is there a real opportunity to move forward?
Barriers we pushed through:
Technophobes – simply packed up laptops and went home to work and managed to navigate technology to do so.
Not trusting staff to work from home – managers had to adapt their thinking and approach to managing and motivating remote teams.
Resistance to change – we had to change how we communicate, make decisions, motivate, engage and deliver services.
Engagement and inclusivity – our minds are free to think about the job and keeping our people visible at work and home.
Content / Takeaway
TBC
When you register for your place, you will be sent a calendar invitation as confirmation of your place. The invite will include a unique link from Zoom for you to join the video call.
About the Speaker
Lisa Collen, Director of People & Workplaces, Flagship Group
Creating a great place to work and enabling great people to do great things has a positive impact on the business, team and individual performance.
Lisa believes the key to sustainable business success is through Great Leadership and Great People.
Lisa joined the Flagship Group in 2013 and has recently been leading the Group’s approach to the Coronavirus situation. Her day to day directorate covers HR, Learning & Development, Equality, Diversity & Inclusion and Workplace Facilities.
About Flagship Group
Flagship is a not for profit Housing Association, providing over 31,000 homes for affordable and market rent and sale across the East of England. Flagship maintains its housing stock and supports the communities they’re part of. They do this through their housing arms Flagship Homes, Victory Housing Trust, Suffolk Housing, their repairs and maintenance specialists, RFT Services, and their gas and boiler specialists, Gasway. Flagship Group employees are highly engaged and committed – they know this because they have told them and the Flagship Group was awarded Platinum Accreditation as a Best Employer, Eastern Region.