Content

This useful session for employees and managers explores the risk of unmanaged stress and how it links to mental health problems.  Identifying the early signs of stress and having open communication between employees and managers is vital in creating healthier and more productive workforces. Sandra Flanagan from Prosper Wellbeing will provide practical advice about how to build personal resilience. Top tips you’ll walk away with:

• Early interventions and personal awareness can reduce work related stress
• Appreciation and positive communication improves interpersonal relationships
• Raising awareness of mental health issues and eradicating stigma is in everyone’s best interest.

About Sandra:

Director of Wellbeing at Prosper Wellbeing, Sandra Flanagan is passionate about improving mental wellbeing within East Anglia. Sandra has 15 years of experience working as a Senior Manager and Deputy CEO at Norwich Mind, Norfolk’s leading mental health charity.

She has implemented projects within Mental Health and Social Care and found success frequently focused on building strong resilient teams.

With over 1.37 billion daily active Facebook users worldwide, and users spending an average of 20 minutes on Facebook on each visit, Facebook cannot be ignored Many businesses are already using Facebook but worry about a lack of knowledge. This workshop will provide you with the tools and knowledge to confidently use Facebook for your business, and save time. Bring your laptop to this interactive session with Social Media specialist and author Sara Greenfield, and work on your own Facebook page for immediate results.

Learning Objectives

1.    Ensure your Company Facebook page is set up correctly

2.    Learn tips and tricks to promote your page and increase engagement

3.    Learn how to create engaging content using free online tools

4.    Learn how to use live video

5.    Pick up tips on how to run Facebook Ads – these can be highly targeted and cost-effective

Who should attend:

Anyone in business who has already set up a Facebook page and is familiar with the basics, but wants to learn more. 

About your trainer:

Sara Greenfield owns Bright Yellow Marketing, a social media specialist based in Wymondham and Norwich. She has been using social media since the early days and set up her social media business in 2013. With a background of 16 years in the law (as a partner in a top 100 London firm) and 12 years in sales and marketing, running her own Norfolk businesses, she has a firm understanding of both corporate needs and those of local small business owners.

Do you know and understand the stages involved with making an export? Processes and requirements are changing all the time and keeping up to date is vital to ensure you are doing things right.

This full day course looks at the whole export function from what an export is to the processing and selling of products overseas. Perfect for a new member of staff and experienced staff who want to keep up to date.

Aims • Be aware of what is in a sales contract and purchase order • Understand why Incoterms® 2010 are used in an international sales contract • Why, as an exporter, you must be aware of embargos and sanctions on countries • Know the types of goods that are typically controlled with export licences • Know the advantages of using freight forwarders • Why it is important to ensure the commodity code is correct • Understand the reasons for accurate export documentation • Where to go for sources of information

Who should attend? This course is suitable for anyone involved in the export or import process such as; accounts, purchasing / buyers, freight forwarders, shipping, marketing, customer services, goods inward staff and many more.

Testimonials “A better understanding of exporting and more!”

“A great understanding of exporting. The course is very informative and I am walking away with a lot more knowledge.”

“A really good course to begin with. I am new to export and this covered the whole process. I can’t wait for my next course.”

Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.

One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC).  Candidates achieving Pass or Merit in the course will receive a certificate.  Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.  

Do you understand the role of HMRC, rules of origin and Intra-EC trade? Understanding complicated customs procedures is vital to help save you time and money when importing and exporting goods.

This half day course will provide you with the information you need to be able to understand how to comply with customs and the procedures in place.

Aims: • To understand the role of HMRC, the rules of origin and Intra-EC trade • Understand key pieces of information on a customs entry and what they mean • Know why it is essential that goods are classified correctly and who is responsible • How to work out the VAT and Duty to be applied to your import • Be able to explain ‘free circulation’

Who Should Attend? This course is suitable for anyone involved in the export or import process such as; accounts, purchasing / buyers, freight forwarders, shipping, goods inward staff and many more

Testimonials “Very detailed and informative course. The trainer was more than happy to answer all of my questions at the end.”

“All aspects of the subject were covered. I would definitely recommend this course to a colleague.”

“Great course – the trainer is very passionate and knowledgeable.”

Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.

One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC).  Candidates achieving Pass or Merit in the course will receive a certificate.  Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.

Can’t get your head around preference and non-preference origin? When it comes to the rules of origin it is easy to get confused.

This half day course will take a detailed look at the rules of origin and will provide you with clarity. This course also makes you aware of the differences between the two rules of origin. Aims: • Have a clear understanding of the differences between preference and non-preference origin • Understand the rules determining preference rules of origin • Have an understanding of the percentage rules and how to apply it • Know the different types of origin • Know where you can go for help and identify sources of information

Who Should Attend? This course is suitable for anyone involved in the export or import process such as; accounts, purchasing / buyers, freight forwarders, shipping, goods inward staff and many more.

Testimonials “Very knowledgeable speaker who was able to incorporate real life scenarios to add depth to my learning.”

“Things became a lot clearer. I now have a better understanding of the procedures involved and documents that may be required. “

Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.

One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC).  Candidates achieving Pass or Merit in the course will receive a certificate.  Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.

Do you want to save time and money when producing your export documentation? Creating documents online with e-zCert is the way forward.

This half day workshop will show you how to apply for your documents online taking you through every step of the application. We will also show you tips and tricks to save you time and money.

Aims: • To be able to create your export documentation online with ease • Know what supporting evidence is required and acceptable • Learn how to store data for future applications • Know how to apply for EC and Arab Certificates of Origin, EUR1s, ATRs, Uploaded Documents and ATA Carnets

Who Should Attend? This course is suitable for anyone responsible for the raising or issuing of export related documents.

Testimonials “This workshop gave me a better understanding of e-zCert and why different documents might be required.”

“e-zCert is definitely an easier way to complete and create your export documentation.”

Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.

One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC).  Candidates achieving Pass or Merit in the course will receive a certificate.  Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.

Do you know what an Incoterm is and what one you should use for your export? Used in sales contracts worldwide, Incoterms define the risks and responsibilities of a buyer and seller in an international sales contract.

This full day course looks at the Incoterms rules from a practical point of view and explains all the costs, delivery and risk implications and where you can go for further information.

Aims: • Understand what an Incoterm is and why you should use them • To be able to explain the risk and responsibility for both buyer and seller • Understand the different Incoterms and the pros and cons of each • Know the correct terms for the relevant mode of transport • Know where you can go for further information

Who Should Attend? This course is suitable for anyone involved in the export or import process such as; accounts, purchasing / buyers, freight forwarders, shipping, goods inward staff and many more.

Testimonials “Very good course. The speaker was well informed and helpful.”

“Well explained course. All my questions were answered. “

“Very informative. I even purchased a copy of the Incoterms book from the Chamber!”

Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.

One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC).  Candidates achieving Pass or Merit in the course will receive a certificate.  Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.

Can you describe the four main methods of payment and three types of letter of credit? With over 75% of letters of credit being rejected on first presentation to the bank, companies want to be able to avoid the extra costs involved.

This full day course aims to provide delegates with knowledge and understanding of procedures involved to ensure they are paid for their goods.

Aims

• Be able to identify and describe the different types of letter of credit and methods of payment used in international trade
• To comply with the requirements of a letter of credit and different methods of payment
• Identify and understand the necessary documents for payment
• How to prepare and present the relevant documents in accordance with the terms of the letter of credit to ensure payment 
• Describe the main parties in a letter of credit transaction and their roles

Who should attend? This course is suitable for anyone involved in the export or import process such as; accounts, purchasing / buyers, freight forwarders, shipping, marketing, customer services, goods inward staff and many more.

Testimonials “I have a much better understanding of the subject as a whole and the knowledge to allow me to tackle letters of credit going forward.”

“This course has helped me to increase my knowledge and confidence in handling letters of credit.”

Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.

One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC).  Candidates achieving Pass or Merit in the course will receive a certificate.  Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.

Do you know the difference between the types of agent and distributor and their roles? Knowing the differences and where each one may be appropriate is essential for avoiding potential costs of getting it wrong.

This half day course covers the vital area of agency and distribution. It examines the differences, EU legislation, and finding, appointing and motivating you partners and highlights the pitfalls and costs.

Aims • To have an understanding of the difference between agents and distributors and their roles • Know what EU laws have to be considered when appointing agents • Know what to consider when appointing an agent or distributor • Understand the advantages and disadvantages of each • Understand the legal implications of appointing agents and distributors

This course also covers: how to find agents or distributors, sources of help, changing an agent or distributor, sample agreements, memorandum of understanding and how to minimise legal costs.

Who Should Attend? This course is suitable for anyone involved in the export or import process such as; accounts, purchasing / buyers, freight forwarders, shipping, goods inward staff and many more.

Testimonials “This course has given me a greater understanding on how agents and distributors work and the contracts and stages involved with finding one suitable.”

“A greater understanding and more confidence when dealing with agents and distributors.”

Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.

One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC).  Candidates achieving Pass or Merit in the course will receive a certificate.  Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.

This short course is aimed at people who want to learn how to use Google Analytics to measure the performance of their website and produce reports. It’s delivered in an easy to understand style and you will be supplied with the course material afterwards for reference.

Many businesses do not know how their website is performing and the aim of this course is to show you how to use Analytics to track what your visitors do when they visit your website and where they arrive from. You will learn how to generate useful website tracking data and how to set up “goals” that measure the success of your website.

What will you learn?

In the Google Analytics course we cover:

• Setting Up Google Analytics
• Understanding Google Analytics terminology
• Navigating the dashboard
• Setting up and tracking goals / conversions
• How to set up reports

Who should attend:

Anyone who is involved in managing their company’s website and is for people who have never used Google Analytics before or people who want a refresher course.

About Mark 

This course is presented by Mark Ellaway, Director of Bigfork, an agency that helps companies improve their online marketing. Mark has over 25 year’s experience of marketing with 16 years in digital marketing. Mark advises and trains companies in all areas of online marketing including Google Analytics & Adwords.

Are you aware of the advantages of claiming inward and outward processing relief? Inward processing and outward processing are methods of claiming relief from Customs duties and VAT in some cases.

This half day course helps companies work through the process of applying for authorisation and informs you of the information required internally to ensure a good audit trail so that returns are completed on time.

Aims • Have an understanding of the advantages of claiming IPR and OPR • Understand the customs regimes and the ‘Tariff’ • Know what documentation is required to claim IPR and OPR • Learn what commodity and procedure codes are and where to find them • Know how to work out customs duties

Who Should Attend? This course is suitable for anyone involved in the export or import process such as; accounts, purchasing / buyers, freight forwarders, shipping, goods inward staff and many more.

Testimonials “I have a much better understanding of inward and outward processing.”

“I now know how to apply for authorisation and have a better understanding of the procedures involved with inward and outward processing.”

Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.

One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC).  Candidates achieving Pass or Merit in the course will receive a certificate.  Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.