Chamber News

Building on the success of the Norfolk Chamber’s popular training courses in 2016 and 2017, we have a new programme for 2018! Chamber Training delivers a more in depth approach to a range of key business skills. We have developed our training programme of 30 courses to suit the demand of our attendees with a wide variety of courses ranging from HR, Personal development to sales and marketing.

Chamber Training offers insight, skills and techniques that you will be able to apply directly to your work. Special discounted rates apply to Norfolk Chamber members on all training courses from £125+ VAT.

Members can also access our free 1 hour bitesize Chamber Sessions which are delivered by our members. 

2018 Training Programme

Search Engine Optimsation  30 January 2018 13:00 – 16:30  Time Managememt 01 February 2018 09:00 – 12:30 LinkedIn for Business 15 February 2018 09:00 – 12:30 Create Profitable Google AdWords Campaigns 27 February 2018 09:00 – 12:30  Essentials of Email Marketing 06 March 2018 13:00 – 16:30 Finance for non-financial managers 15 March 2018 09:00 – 12:30 The Art of Networking 27 March 2018 09:00 – 12:30 How to improve your sales success 05 April 2018 09:00 – 12:30 Building Rapport with Clients 17 April 2018 09:00 – 12:30 How to Succeed with paid Socail Media Advertising 24 April 2018 09:00 – 12:30 Engaging Writing for Business 01 May 2018 09:00 – 12:30  Google Analytics 08 May 2018 09:00 – 12:30  Facebook for Business 10 May 2018 09:00 – 12:30 Improve your E-commerce sales 22 May 2018 09:00 – 12:30 Create Profitable Google AdWords Campaigns 05 June 2018 09:00 – 12:30 LinkedIn for Business 08 June 2018 09:00 – 12:30  Art of Networking 12 June 2018 09:00 -12:30 Search Engine Optimsation  19 June 2018 09:00 – 12:30 Essentials of Email Marketing 03 July 2018 09:00 -12:30 Twitter for Business 10 July 2018 09:00 – 12:30 Time Management 12 July 2018 13:00 – 16:30 Finance for non – financial Managers  12 September 2018 09:00 -12:30  Building Rapport with Clients 02 October 2018 09:00 – 12:30 How to Improve your sales success 18 October 2018 13:00 – 16:30 Search Engine Optimsation  06 November 2018 09:00 – 12:30  Google Analytics 08 November 2018 13:00 – 16:30 Art of Networking 22 November 2018 13:00 – 16:30 Engaging Writing for Business 27 November 2018 09:00 – 12:30  Essentials of Email Marketing 29 January 2019 09:00 – 12:30 Time Management 05 February 2019 09:00 – 12:30 Facebook for Business 14 February 2019 13:00 – 12:30 Create Profitable Google AdWords Campaigns 26 February 2019 09:00 – 12:30 LinkedIn for Business 07 March 2019 09:00 – 12:30 Twitter for Business 14 March 2019 13:00 – 16:30  Finance for non – financial Managers  19 March 2019 09:00 – 12:30

It’s official! Six members of staff from Norfolk Chamber have signed up, and will be taking part, in the City of Norwich Half Marathon on April 15 2018.

The crazy few who have signed up are: Chris Sargisson, Philippa Bindley, Jack Edwards, Naomi Holmes, Joe Fitzgerald and Louise Marsden.

Throughout this challenge, the Norfolk Chamber team will be raising money for Macmillan Cancer Support.

You can donate here.

We are also looking for Norfolk businesses to support us by sponsoring our t-shirts to be worn on the day. Sponsorship starts at £200 and all excess funds will be donated to charity. Get in touch if you’re interested.

Fears that the UK will be flooded with cheap steel, ceramics and other products after Brexit have been voiced by a leading trade union.

Ahead of the Taxation (Cross-border Trade) Bill (the “Customs Bill”) receiving its second reading, the GMB called for the proposed Trade Remedies Authority (TRA) to be given the powers necessary to protect UK markets and jobs. The TRA itself is to be established under distinct but related legislation – the Trade Bill.

The effectiveness of the protection will, the union argues, depend on the Government introducing strong anti-dumping legislation.

Tackling unfair dumping here and in other Member States is currently the responsibility of the European Commission, which acts in accordance with EU legislation.

Once the UK leaves the EU, however, it will have to defend itself against unfair trading practices – something the GMB fears will be hard to do if the Government continues with its current approach to the issue.

In a letter signed by the union and nine other organisations that are part of the Manufacturers Trade Remedies Alliance (MTRA), the Government has been accused of ignoring previous submissions regarding the proposed UK trade remedy system.

MTRA members expressed concern that the proposed approach “appears to be predicated on a view that trade remedies are protectionist instruments that are ‘at best tolerated'”.

That view is, it stresses, fundamentally flawed because the role of effective trade remedies is to ensure a level playing field and to support effective competition.

Unless the Government changes tack, the GMB and other signatories fear that the UK will be heading towards “the weakest trade remedy regime in the world”.

At a time of uncertainty for British business, the UK should be legislating for a tried and tested approach to trade remedies, not an experimental one, the letter concludes.

The Norfolk Chamber’s MPs Event 2018 will bring together Norfolk MPs and local businesses for an afternoon of debates around the issues that matter most to our region. The event gives Chamber members the opportunity to submit their questions to our local politicians and help shape local policy. The MPs event survey is now live, and whether you are able to attend on 02 February, or just have a burning business question that you want answered – we would like to hear from you. Tell us what your top priorities are and submit up to 3 questions that you would like to ask local politicians at Norfolk Chamber’s key policy event. Chris Sargisson, Chief Executive of Norfolk Chamber said: “This is a fantastic opportunity to rally our Norfolk MPs to the business cause.  This year we’ll be focussing on celebrating business success in Norfolk, discussing opportunities for growth and development, identifying challenges and barriers and developing a plan of future actions to attract more inward invest in Norfolk.” We need to ensure our MPs understand the needs of the local business community and are able to clearly articulate our message in Westminster.” The event will be hosted by Dr Adam Marshall, Director General of the British Chambers of Commerce who will be directing your questions to Norfolk MPs.  Click here to submit your questions Have you registered to attend? Click here to book your place or find out more about the event.

Norfolk Chamber will be providing a business perspective to both Norfolk County Council’s Digital Innovation & Efficiency Committee and representatives from the four main providers of mobile networks in Norfolk later this month in meeting to discuss how mobile coverage in the county could be improved. Senior figures from EE, Telefonica/O2, Three and Vodafone have agreed to come to a meeting of the county Council’s Digital Innovation and Efficiency Committee on Monday, 22 January to update councillors on their current investment plans and identify any opportunities to work together to improve the quality and reach of mobile data and voice coverage in Norfolk. Tom Garrod, Chairman of the Digital Innovation and Efficiency Committee, said:

“We all know that mobile coverage in Norfolk is some way off where we want and need it to be. “Rather than grumble and point fingers, we want to see if there are practical things we can do to help the situation. I’m really pleased the four major mobile providers have accepted our invitation to come and talk to the committee. With a willingness to work together this could be a watershed moment for mobile connectivity in the county.” Opportunities to improve mobile coverage in Norfolk could include identifying and trying to remove any common barriers, using public sector buildings and assets to host mobile infrastructure and better sharing of information, including the results of the County Council’s recently announced mobile coverage survey. This will map mobile voice and data coverage across all major networks providing services in Norfolk. The council is due to award the contract to carry out the survey later this month and the results should be available in March.

Nova Fairbank, Public Affairs Manager for Norfolk Chamber, who will be attending the meeting, said:

“Every Norfolk business wants to able to take advantage of new technology developments as they evolve.   To achieve this we need more investment in our mobile signal infrastructure and changes in how the service providers operate i.e. roaming signals.  The present mobile coverage maps show that there is still a big difference between coverage levels when using a mobile phone indoors and outdoors – by definition a mobile should be just that – mobile.  

“A recent British Chambers of Commerce survey showed that 83% of Norfolk business users experienced ‘not spots’; 43% had access to 4G; and more concerning, there is still 11% of business users who can only access 2G – voice calls only, with no internet or data. 

“We have a diverse and innovative business community in Norfolk, however if we want to be seen as a place to do business and be able to compete at a national and international level, we need more investment in Norfolk’s mobile signal infrastructure and a better service from the mobile providers, including roaming signals.”  

As well as the four mobile providers, representatives from the mobile networks trade body, Mobile UK, will also attend the meeting and take part in the discussion, which will be held at 10am on Monday 22 January 2018. 

Does your business regularly experience poor mobile phone signal coverage?  If you can provide any additional evidence, please contact Nova Fairbank by email: [email protected]. 

While the Secretary of State for International Trade, Liam Fox, investigates the possibility of the UK joining the Trans-Pacific Partnership (TPP), many British businesses see trade with Europe as their priority.

Responding to a survey conducted by the British Chambers of Commerce (BCC), three-quarters (76%) of some 1300 businesses identified Europe as their top export market over the next three years.

Of those, 44% identified Western Europe as their destination – whether for starting or continuing exporting – while 32% preferred Central and Eastern Europe.

Western Europe was also cited by 36% of respondents as the market they intend to import from. Businesses looking to import told the BCC that a lack of suppliers in the UK is the main reason (43%), followed by exchange rates (41%) and price (33%).

“Europe is the UK’s largest trading partner, so it will come as no surprise that businesses regard access to European markets and products as fundamental to their medium-term trading strategies,” BCC Director General Dr Adam Marshall pointed out.

Now that negotiations on the future UK-EU relationship are set to begin, he added, businesses need clarity on the practicalities of the future trading relationship between the UK and EU without delay.

UK businesses anticipate the most significant barriers to trade being tariffs (46%), customs procedures (39%) and local regulations (20%).

“High tariffs, cumbersome customs procedures, as well as conflicting regulatory requirements can deter firms from trading overseas,” Dr Marshall explained, “so a future agreement between the UK and the EU must minimise barriers and costs, to allow firms on both sides of the Channel to continue trading as freely as possible.”

For more information on exporting, please contact us on 01603 729712 or email [email protected]

Monthly headlines:

• Annual UK GDP growth revised up and the UK’s current account deficit narrows.
• UK inflation rises above 3% as household spending outstrips income.
• Japan records the longest stretch of unbroken GDP growth in over 20 years

The third official estimate of UK economic output (GDP) recorded growth of 0.4% in Q3 2017, unrevised from the previous estimate and up slightly from the growth of 0.3% recorded in Q2.

CPI inflation in the UK stood at 3.1% in November 2017, the highest rate since March 2012.  The largest upward contribution to change in the rate came from air fares.

Japan, the world’s third-largest economy, grew by 0.6% in Q3 2017 (see Chart 10), double the previous estimate of 0.3%. Japan’s economy has now grown for seven straight quarters – the longest stretch of unbroken growth since 1994.

Taken together, the data suggest that the UK economic growth is set to remain underwhelming in 2018. With economic conditions likely to become more sluggish over the near term, it is vital that more is done to support firms looking to recruit and grow their business, including tackling the high up-front taxes and costs of doing business in the UK.

For full details of this month’s economic review click here.

The Greater Norwich Local Plan (GNLP) is being produced by Broadland District Council, Norwich City Council and South Norfolk Council working together with Norfolk County Council through the Greater Norwich Development Partnership (GNDP).

They are seeking business views on the Greater Norwich Local Plan (GNLP) and their Growth options document which sets out:

• the broad housing numbers required to 2036;
• six main distribution options; and
• a significant number of questions on various policy areas such as air quality, landscape and affordable housing

The consultation runs until 15 March 2018.  The growth plans are at an early consultation stage – no final decisions have been made on any policy choice.  You can view the document online via www.gnlp.org.uk, and make your comments at the same time. You don’t need to answer every question – you can simply comment on whichever parts of the plan interest you.

The GNDP will also be holding a series of roadshows across the Greater Norwich area, commencing on 22 January and running through to 14 March – for specific venues and dates click here.

Hard copies of the maps and all other consultation documents are available from the consultation deposit points:

• County Hall, Martineau Lane, Norwich (main reception);
• City Hall, St Peters Street, Norwich (2nd floor reception);
• Broadland District Council, Thorpe Road, Thorpe St Andrew (main reception);
• South Norfolk Council, Cygnet Court, Long Stratton (main reception).

The quickest and easiest way of responding to the consultation is online – so have your say now

Alternatively you can contact the GNDP on 01603 306603 to get a response booklet. All responses must be received by 5pm on 15th March 2018.

The British Chambers of Commerce (BCC) today (Wednesday) publishes its Quarterly Economic Survey – the UK’s largest and most authoritative private-sector business survey. Based on the responses of over 7,000 businesses, including those in Norfolk, the survey shows that growth in the UK economy remains subdued, with almost all services indicators below their pre-EU referendum levels and the strong performance of manufacturers easing slightly in the final quarter of 2017.

The findings of the survey indicate the skills shortages are reaching critical levels. Of the service sector firms hiring, the percentage of Norfolk firms reporting recruitment difficulties rose to 83%, a rate not seen since Q2 2016. In manufacturing, the percentage of recruiting firms reporting greater difficulties remained static from the last quarter at 73%.

In the manufacturing sector, the proportion of firms reporting improved export sales and orders rose to 31%, compared to the previous quarter at 27%. The indicators for domestic sales, employment expectations, recruitment and confidence in turnover are also lower in the majority than in the previous quarter.

In the service sector, a key driver of the UK economy, growth remains muted and relatively unchanged from the previous three months, and is below historic averages. The proportion of firms confident that turnover and profitability will improve in the next year decreased, and the number of firms reporting improved cashflow, whilst increasing slightly, remains low.

Both sectors have seen considerable rises in the proportion of businesses expecting prices to increase in the next three months. In the Norfolk services sector, the percentage balance of firms expecting their prices to rise jumped to +49%, the highest since Q3 2008. In the manufacturing sector, the percentage balance of firms expecting their prices to rise increased from +26% to +54%, the highest since Q4 2016.

The results emphasise the need to kickstart the economy by addressing the barriers to growth – in particular the growing skills gap – which is hindering the ability of companies to find the workers they need to develop.

Key findings in the Q4 2017 survey:

Norfolk Manufacturing sector:

• The balance of firms reporting increased export sales rose from +27 to +31, the lowest since Q4 2016. Export orders remained static +27 to +26. The balance of firms reporting increased domestic sales fell from +19 to +17 and domestic orders rose slightly from +21 to +23
• The percentage of manufacturers that attempted to recruit in the last three months remained static at 83%.  Of those, 73% had recruitment difficulties. Of these, skilled manual labour was the leading area of recruitment difficulties (79%).
• The percentage of manufacturers expecting their prices to increase jumped from 26% to 54%, standing near historic highs. The price of raw materials remaining the key driver, with 80% reporting it as a cause of price pressure (down slightly from the 82% in Q2 and Q3)
• The balance of firms confident turnover will increase in the next 12 months rose from +19 to +45, while confidence in profitability held fairly steady at +36, up from +31
• The balance of companies reporting cashflow improvements remains low at +4, while the balance of firms investing in plant and machinery rose from +19 to +31, and also those investing in training rose from +14 to +33

Norfolk Services sector:

• The balance of firms reporting improved export sales fell slightly from +12 to +8, and whilst orders rose from +2 to +6. Domestic sales rose slightly from +14 +16, and also orders from +6 to +10
• The percentage of businesses attempting to recruit remained static at 64%. Of those, the percentage of services firms reporting greater recruitment difficulties rose from 63% to 83%, the highest since records began
• The balance of services firms expecting prices to increase, rose considerably from 33% to 49%, the highest since Q3 2008
• The balance of firms that report cashflow improvements remains low, despite rising from -1 to +10. Investment also remains muted, with investment in plant and machinery standing at +7 (up from +5) and training +13 (no change from previous quarter)
• The balance of firms confident turnover will increase fell from +32 to +26.  Confidence in profitability remained depressed falling from +21 to +20

Commenting on the results, Nova Fairbank, Public Affairs Manager for Norfolk Chamber said:

“While there are many business bright spots across Norfolk and the rest of the UK, the evidence from the biggest private business survey in the UK shows that growth and confidence remain subdued overall as we enter a new year.

“Labour and skills shortages are set to be the biggest potential drag anchor on business in 2018, since ultimately it is people that make businesses work. Business itself must do more – by training and investing wherever possible in people – but government must also give firms the confidence to put their livelihoods on the line and go for growth.

“The UK results highlight that, apart from Wales (88%), the East of England (82%) has the highest number of recruitment difficulties in the UK.  This must be the year employers act rather than just complain on skills, and the year government delivers clarity, leadership and investment in people and infrastructure. Kick-starting growth, and boosting wages and prosperity for all, depends on this.”

Also commenting on the latest QES results, Suren Thiru, Head of Economics at the British Chambers of Commerce, said:

“These results suggest that GDP growth remained underwhelming in the fourth quarter of 2017. Services sector activity remains subdued with most indicators still below their pre-EU referendum levels. Consumer-facing firms in particular are facing an uphill struggle due to negative real wage growth, which is continuing to stifle consumer spending. That said, the sector is still likely to have been the main determinant of growth in the fourth quarter.

“Following a strong showing for much of 2017, the manufacturing sector did come off the boil a little in the last quarter, with most of the key indicators weakening in the quarter.

“The latest results also confirm that inflation remains a concern with a significant spike in inflation expectations in the quarter. While inflation is likely to peak in the coming months it is likely to remain stubbornly above the Bank of England’s 2% inflation target for a prolonged period, maintaining the cost pressures on both consumers and businesses.

“Looking forward, the UK economy is set to continue on an underwhelming growth trajectory over the near term with uncertainty over the impact of Brexit coupled with high inflation and weak productivity likely to dampen overall economic activity.”

This morning Norfolk Chamber of Commerce supported the launch event for the Norfolk Skills and Careers Festival 2018.

The event took place at The Ideas Factory in Norwich on Monday 8 January from 8am with over 40 businesses in attendance.

Attendees were able to hear from the organisers of the region’s largest careers events and learn more about the festival and how they can help to inspire, motivate students.

Mark Nicholas, Show & Programmes Director at Royal Norfolk Agricultural Association steering group leader welcomed all guests to the event and gave an overview of the event.

The guest speaker was none other than our Chief Executive, Chris Sargisson who talked about the challenges with addressing the county’s skills gap.

Business can support this non-for-profit event by taking an exhibition stand, sponsoring or volunteering.

To be part of the largest skills and careers event in Norfolk, with 70 employers, 4,500 students, 100+ careers represented across the two days. The event takes place 7 & 8 March 2018 at Norfolk Showground. For more about the festival visit https://norfolkskills.co.uk

There has been much talk about austerity and the need for local authorities to make cost savings in their budgets, resulting in potential cuts to some services.

Later this month, Norfolk County Council will be consulting the local business community on the budget planning and prospects for 2018-2019 and the impact of those plans on the County’s delivery of key services as well as the impact on the economy.

Norfolk Chamber will be working in partnership with the Norfolk County Council to deliver the Business Ratepayers Consultation event – this is your opportunity to hear about the County Council’s plans and have your say.

To find out more and to book your place click here.

Throughout 2017, Norfolk Chamber of Commerce has seen an improvement in the confidence of local businesses who are exporting outside of the EU. 

Compared to previous years, the number of export documents from businesses in Norfolk, together with the value of goods, has increased in 2017.

Norfolk Chamber has the expertise to support all types of businesses across the county with help, advice and documentation to allow them to trade overseas.  We are the only organisation authorised by HM Government and HMRC in Norfolk to check and stamp export documentation on their behalf.

The recent statistics show that Norfolk Chamber’s International Department has seen a 4% increase, compared to the previous year, in the number of export documents for outside European Union – with the total of 5,100 documents being processed. This has led to a 3.8% increase in the value of export goods from £112.5m in 2016 to £117m in 2017.

Commenting on the increase, Julie Austin, International Trade Manager for Norfolk Chamber said:

“These latest figures demonstrate that Norfolk exporters remain optimistic about what the future holds, despite the many unanswered questions post-Brexit.   This is a timely reminder that businesses are doing their best to ignore the economic uncertainty and are focussing on the success of their own operations.

“Trading overseas can be complex, so whether you are breaking into a new overseas market for the first time, or you’re already an experienced exporter, keen to develop your international operations, you’ll find all the help you need at the Norfolk Chamber, with friendly advice and a prompt service.”

Chamber member, Pasta Foods are a major exporter in Norfolk, with multiple sites in the county. They are a business to business food manufacturer of pasta and snack pellets and are currently exporting to over 40 countries worldwide.

Michele Conway, Sales Director said:

“In 2017 we have seen an overall increase in our export business and integral to our success is the support we receive from the Norfolk Chamber of Commerce,  who we use to legalise our documentation. We plan to grow our export business even further in 2018 targeting growth on every continent.”

If you are wanting to increase or start exporting in 2018 contact the International Department at Norfolk Chamber call 01603 729715 or email: [email protected]. Visit www.norfolkchamber.co.uk for more information.