Get your business food smart with this FREE 3 day course to support small food, leisure or tourism enterprises.
Areas covered:
To book a place please call: 08000 224 556
For enquiries please email: [email protected]
Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. What is the difference between supervising and managing a team? The role of the supervisor is changing and what this role is (or what people think it is) can be unclear at times. This workshop is for anyone who already supervisors a team or a team leader who wants to freshen up their skills. Aimed at supervisors and team leaders, this module aims to set you up for success and encourage you to take the actions you need to get better results. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: None, pen and note paper are provided. Lunch provided: On full day training courses a sandwich lunch with crisps, cakes and fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Starting as you mean to go on – first steps on the success ladder Heroes and villains – making a good supervisor ‘great’ The shape of your role and the focus of your attention Developing teams – what to look out for Achieving a balance between nurturing vs. challenging Delegation as a means of developing staff When I insist – you resist – communication which works! The four supervisory styles – which one to use and when Mastering the art of delegation Forwarding the action – personal action planning Course price: Between £74.00 – £96.00 For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA This course is designed for users to enable them to become competent database-developers. As a result of this course, users can expect to be able to design and create tables to store their data and to specify what data is appropriate, as well as choosing how each table should be linked to the others in the database. As well as the basics, it will look in more depth at relationships, and focus on more advanced queries, allowing the user to create a more complete business or personal database. Additionally, they will have learnt how to extract the required data using a combination of queries and filtering. We will also look at Access Forms and Reports to enable users to print, read and enter their data in a user-friendly format. Delegates should have sufficient Windows experience beforehand and by the end of the course you will be more comfortable in designing and implementing a finished relational database. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Introduction to database concepts Tables Forms Querying data Relationships overviews Creating reports Course price: From £74.00 – £96.00 For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
The ILM Level 3 Award in Leadership and Management has been developed for middle managers who want to improve their leadership and management skillset and become more confident and effective in their role.
We recognise that managing people on a day to day basis is challenging and often the most difficult part of being a manager. This course is designed to share skills and knowledge which, if adopted, will make life in the management role an easier experience. The skills learnt are extremely practical, relevant and real, and therefore can be applied back in the team and workplace immediately. The programme takes place over 4 months to ensure that delegates are coached and supported with the practical application of their learning in their work roles.
The Institute of Leadership and Management (ILM) is the largest accreditation body for Leadership and Management qualifications in Europe, and the standard of qualification when achieved is recognised internationally.
Benefits for Individuals
Benefits for Employers
Course Dates:
Day 1 – Induction & Communication: 24th March 9:00am – 5:00pm
Day 2 – Performance Management: 21st April 9:30am – 5:00pm
Day 3 – Effective Teams: 26th May 9:30am – 5:00pm
Day 4 – Motivation: 23rd June 9:30am – 5:00pm
To book a place or to find out more call us on 01603 881689, email [email protected], or visit our website.
All delegates will be awarded a Norvic certificate of attendance accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.
Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).
Syllabus
· Role and responsibility of first aider
· Introduction to first aid
· The recovery position
· Heart attack
· Choking
· Burns and scalds
· Incident management and safety
· Basic life support
· Adult and paediatric resuscitation
· Use of AED
· Control of bleeding and shock
· Simple record keeping and first aid equipment
“Information presented in a clear and concise way at a good pace. Enjoyable course, very informative”.
“Lots of hands on role play, was a very good way to learn.”
“The best first aid course (my 7th) I’ve done.”
Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. This course is aimed at providing employees who have been nominated as fire marshals or fire wardens with the knowledge and skills to carry out their duties effectively. This course is delivered by qualified fire fighters. It is designed to provide delegates with an awareness of the requirements and implications of The Regulatory Reform (Fire Safety) Order 2005, in addition to the general issues regarding fire safety. Delegates will learn the common causes of fires and how fires spread, in order that they may take this knowledge back to their workplace or area of responsibility to reduce the risk of fires starting or spreading, together with emergency procedures to be followed in case of fire. Duration: Half-day course (9:30am to 12:30pm approximately) Equipment: No equipment is necessary for you to bring to this course. Pens and note paper will be available. Lunch provided: If you are also attending the Fire Extinguisher Training course in the afternoon a sandwich lunch with crisps, cakes and fruit will be provided. Refreshments will be available throughout the duration of this course if only attending the morning. Course Content Upon completion of this half day course, delegates will have knowledge and awareness in the following areas: Responsibilities of fire marshals Relevant legal requirements Fire risk assessments, inspections and audits Fire detection and warning systems Emergency procedures, means of escape and evacuations Fire fighting equipment Maintenance and testing of fire precautions Course price: £45.00 For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
The course (the revised and re-branded Basic / Foundation Course) is a must have qualification for all employees in the Food and Hospitality sector.
Now Booking for Friday 21st September
The course will enable delegates to: – Take personal responsibility for food safety procedures – Keep themselves clean and hygienic – Receive and store food safely – Prepare, cook and hold food safely – Assessing and evaluating the learning
The Subjects Covered Are… 1. Food safety hazards; what can harm the consumer? 2. Safe food storage; food handling & cross contamination 3. Temperature control; refrigeration and chilling 4. Cooking, hot holding and reheating 5. Cleaning and disinfection 6. Pest control 7. Food premises and equipment 8. Legislation
Prerequisites: None-just enthusiasm (but basic spoken English/literacy does help)
Duration: One day training programme (09:00-16:30)
Cost: £88+VAT includes examination fees and lunch
How to book: To book please call us on 01603 473732
Course Tutor: Mitchell Vale is a registered Food Safety and Health & Safety Trainer with the Chartered Institute of Environmental Health and Highfield Awarding Body of Compliance. Mitchell is also a member of the Chartered Institute of Environmental Health. The RedCat Partnership have been providing food safety training and consultancy in Norfolk, East Anglia and nationally for over 17 years.
Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. This workshop is for complete beginners who want to learn how to stand up and speak in public, but feel anxious and apprehensive. It is also for people who want to improve their current public speaking and presenting skills. Public speaking is most people’s greatest fear, way ahead of spiders, heights, snakes and flying. Whatever your level of experience this stimulating and enjoyable course will make a huge difference to your performance. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: On full day training courses a sandwich lunch with crisps, cakes and fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content: Controlling and manage fear and anxiety Overcoming nervousness Delivering a professional speech with real impact Improving your self esteem and build your confidence Presenting to any size of audience and command their attention Using visual aids where necessary and keeping the audience’s attention Course price: Between £74.00 – £96.00 For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
This course is aimed at anyone who is working within Health and Safety on a day to day basis, any senior members of staff who deal with Health and Safety or anyone who is looking for an update on their current Health and Safety training.
In essence the course will enable delegates to: *Take a fresh look at what systems and procedures that are in place – are they fit for purpose? *Review and revise Health and Safety Management *Hear what’s current with H & S Enforcers – what are they focusing on? *Dispel the Myths about Health and Safety – do not believe all that you read in the papers!
The subjects covered are: *Mapping the maze of Health and Safety Legislation – including topics such as Manual Handling, COSHH, Ergonomics and work equipment – and how it relates to your business
*How to ensure that your Health and Safety policy is effective including communicating it
*Are your risk assessments ‘suitable and efficient’?
*We will look at current hot topics – what are the Enforcing Authorities looking for – a focus on up to the minute issues including recent changes/charging for visits
Duration: One day programme (9:00am-4:30pm)
Cost: £125+VAT – includes all course materials, lunch and refreshments
Course Tutors: Sarah Daniels is Chartered Environmental Health Practitioner and member of IOSH, having spent over 30 years in the profession. Registered consultant at www.OSHCR.org The RedCat Partnership Ltd have been providing Health and Safety training and consultancy in Norfolk, East Anglia and nationally for over 20 years.
For more information please email us on [email protected] or call us on 01603 473732
Because you have a good product and efficient customer service doesn’t mean that prospective customers are going to beat a path to your door. This practical and interactive workshop will enable you to win more business by getting your sales message across positively by phone, face to face, by email or on paper. Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: On full day training courses a sandwich lunch with crisps, cakes and fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Turning Cold Calling Into Warm Calling Making Quality Appointments Networking Building Productive Referral Business. Course price: £74.00 – £96.00 For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. This accredited qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role. The qualification covers the principles of customer service including how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Principles of customer service. Understand how customer needs and expectations are formed. Know the interpersonal skills and appropriate behaviour required in the customer service environment. Understand the principles of responding to customers’ problems or complaints. Subject to passing a 30 question multiple choice exam paper delegates will gain the Highfield Awarding Body for Compliance Level 2 Award in Customer Service. You will be given a HABC Customer Service manual to take away and keep after the course for future reference. Course price: From £100.00 – £110.00 For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
Course location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA With 1Billion+ users Facebook is the most successful social media platform. Knowing that your business should be on Facebook and knowing what your business should be doing on Facebook are completely different. If you are one of the many businesses that are on Facebook but are unsure of how to generate leads, customers or money from it then this workshop is for you. Duration: Full-day course (9.30am – 4pm) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: On full day training courses a sandwich lunch with crisps, cakes and fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content The Doʼs and Donʼts about creating your business brand on Facebook How it works the basics and the advanced Understanding what can be see and what can’t be seen Creating a community of potential customers, converting them into customers and retaining them Creating content that will engage people on Facebook Driving customers to your website using Facebook Generating leads via Facebook Facebook and where you stand legally Researching your competitors on Facebook Achieving your goals using Facebook Measuring your efforts Overview of Facebook advertising and its benefits What you will take away from this workshop? You will see clearly how Facebook can be used for your business You will be able to create a marketing strategy for Facebook You will know what to do to achieve maximum visibility You will gain knowledge and some practical experience of how to use Facebook for your business You’ll come away with plenty of ideas for content that will increase your customer base Format Practical > so please have your log in details Live demonstrations Session learning Course costs: £74.00 – £96.00 per person. For more details, please call Broadland Council Training on 01603 788950 or email [email protected]