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Please arrive 15 minutes before the session starts at 8.30am. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Building Relationships)Carol Wilkinson, Consult East will be your host. You will learn: In this Session, Carol will give a practical look at essential relationship building: as well as a refresher of key communication skills.She will refresh, review and add practical skills needed to your tool box in order build even better relationships at work. “Well managed and thought provoking content that allows you to build your skills and practices in a safe environment.” –Matt Bone,Gardline Marine Sciences. “The best thing about this training was that it was active. Participants were all fully involved in the learning process.” –Richard Shepherdson,Norfolk Workplace Mediation. About Carol: Carol Wilkinson is a highly regarded coach, trainer and facilitator with a wealth of experience across the public, private and voluntary sectors. Carol has a successful track record in workplace dispute resolution that spans over 25 years. This has included coaching and mentoring of individuals and managers, helping them to develop the confidence, skills and strategies for the successful resolution of conflict. As a coach, she is committed to helping people to maximise their own potential and develop new ways of thinking and approaching situations. Carol has been described as ‘inspirational’, ‘engaging’ and ‘supportive, yet challenging.’ Carol is also an accredited mediator and member of the ACAS panel of arbitrators and mediators. Supported by:

This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series.

Bookings for this Chamber Session are now closed.

If you would like to attend please phone 01603 729 705 Please arrive 15 minutes before the session starts at 12.30am. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Facebook) Holly Stibbon, 101Smart will be your host. You will learn: In this Session, hear Holly Stibbon of 101Smart with her top tips for how Facebook can be a great way to build awareness, promote your products and services, increase sales, launch new products, promote events and more. You will learn how to target specific groups of people and create messages that will attract and retain attention. You will come away with some top tips and ideas that you can put into action straightaway. “This was a very well organised and expertly presented session. It was very handy to have this bitesize seminar delivered all before I got to my desk. A good start to the day.” – Kath Jones, ThePennoyer Centre. “Holly was fantastic. She was clear and very informative. Nice meet and greet as well. I liked that the session was in the afternoon.” –Abbie Millard, Green Duck About Holly: Holly has worked in the online marketing industry since 1998 and is currently a Director of Website Design & Email Marketing company 101Smart. She is responsible for developing and delivering strategies for sales and business management as well as customer service and project management. Smart Messenger, 101’s email marketing facility was introduced in 2003 and is used by hundreds of businesses in Norfolk and across the UK. Holly has been advising and assisting businesses with the planning and implementation of their online marketing strategies for the past fifteen years. She is focused, thinks quickly on her feet and her results speak for themselves. Follow Holly:@hollystibbon Supported by:

This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series.

Please arrive 15 minutes before the session starts at 12.30am. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at IT Security) David Higgins, 4ITSec will be your host. You will learn: In this session, hear David Higgins’ of 4ITSec top tips to safeguard your business and ensure your staff are informed to ensure they are responsible with IT. The cost of not having the appropriate measurements can be detrimental to your business success. Be informed and safeguard your business and staff. David will cover:

• Availability, Integrity & Confidentiality of data
• Security Policy documents & staff awareness
• Separation of duties, Least Privilege & Need-to-Know
• Access to system & access to data
• Identification & Authentication of users
• Backup & Security of data
• Security of data “at rest” and “in transit”
• Intrusion Prevention & Detection
• Penetration & Vulnerability Testing

Supported by:

This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series.

Bookings for this session have now closed. For the opportunity to book, please phone 01603 729708.

Please arrive 15 minutes before the session starts at 12.30pm. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Talent Spotting) Chris Batten, Pro-Select will be your host. You will learn:

Business development ultimately comes down to the people you have working in and on your business. Everyone knows this but how do you get it right? Chris Batten of Pro-Select will be speaking on the attraction, development and retention of the right talent for your business working to a tried and tested strategy.

About Chris:

Pro-Select is a specialist search & selection business who are committed to changing the way businesses search out attract and nurture true talent at every level in their organisation. Chris Batten is the architect of the system which is based on his own strategy successfully tested during his tenure as CEO for businesses in the UK and US. In recent years he has helped one international and two national search businesses adopt systems allowing them to take full advantage of true selection based on cognitive, emotional and motivational fit.

Supported by: Pro-Select

This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series.

Please arrive 15 minutes before the session starts at 12.30pm. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Forming a Brand) Ben Handford, Naked Marketing will be your host. You will learn: You might have a great product, but have you got your branding right? Brand is increasingly important whether you are a start-up or a multinational, this session will give you an overview to the essentials and considerations to be made when thinking brand! Hear top tips on how to form a cohesive and consistent brand. Discover the importance of brand and how to live out your brand. “There were moments of absolute genius and insight from Ben which challenged and inspired action. Powerful point about communication ‘what it is you do’. Very thought provoking.” About Ben: Norfolk born, Ben gained an Honours Degree in marketing before joining a large London ad agency to learn the ropes. He returned to Norwich where he worked for a number of local agencies before deciding to start one of his own, Naked Marketing. Ben was delighted when Naked Marketing won the EDP Business Awards Small Business of the Year in 2013. Follow Naked Marketing: @nakedmarketing1 Supported by: This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required.Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series.

Please arrive 15 minutes before the session starts at 08.30am. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at LinkedIn) John Davy, Dojo Media Consulting will be your host. You will learn: Marketing strategies for your business are wide and varied. Every year something new comes along for you to get your head around and fit in with your current marketing effort. Nobody is great at everything. Social media is expanding all the time and getting the message through the noise can be hard. That’s where LinkedIn can cut through and offer some real gains, learn how in this session. About John: John Davy is a life long business networker, both in the real business world and more recently in online communities. John is a leading expert in the business social media platform, LinkedIn. He has a consultancy business in the UK that is specifically targeted to optimise companies approach to this most powerful of business tools. His online interests range from blogging, podcasting and social media to Kindle publication and the monthly publication of a IOS Newsstand iPad magazines. He speaks on the crucial connection between online media and market leadership. John is highly informed on social media platforms such as Google +, Pinterest, Facebook, Twitter and of course LinkedIn. Follow John:@biznetworkguy This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required.Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series. This session is now fully booked. We have now opened up a repeat of this session taking place 14 July. For full details please click here.

Please arrive 15 minutes before the session starts at 08:30am. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Google Adwords) Matt Brown, One Vision will be your host. You will learn: A high Google ranking is essential for many businesses and Google AdWords Pay-Per-Click (PPC) advertising is the closest thing to being able to guarantee a page 1 ranking on Google. Matt Brown from One Vision will explain how businesses can find competitive advantage by including online advertising within their marketing toolkit. Please note, this session is for those ready to explore the opportunities of exploiting a competitive advantage using Google Adwords, and those who are looking for expert help to enable this to happen. ReadMatt’s recent article on Google Adwords: click here About Matt: Matt is a co-founder and director of One Vision Ltd. Seasoned with over 25 years front-line sales and marketing experience, both in the creative industry and on the client side. He works with clients to build their businesses by bringing clarity to their marketing and getting the maximum out of their marketing budget. Follow One Vision:@1visionltd This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required.Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series. Booking for this session are now closed. For last minute availablility, please email details to [email protected]

Please arrive 15 minutes before the session starts at 08.30am. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Pitching) Ermine Amies, Sandler Training will be your host. You will learn: Want to make Meet the Buyer 2015 a success for your company? Need to get a good return on investment for your time and money? Create an effective action plan from beginning to end. Learn what to include in your pitch and what to leave out. What preparation is essential? Ermine will also share the secret business opportunity most suppliers miss and the 5 essential steps to take after the show. About Ermine: Ermine Amies is a Growth Accelerator Coach. She ran her first Meet the Buyer in 1995 and has seen what works and what doesn’t. At Sandler Training, she works with clients on their attitudes and behaviours as well as sales techniques. She doesn’t pull her punches. No one pays her to be nice. She delivers real results and stops the problems you face with your selling and sales management forever. Her Chamber Sessions are fun, effective & highly rated. Serial entrepreneur, angel investor & Former Dragon, Doug Richard says “Ermine is a star. If you get the opportunity to work with her take it.” Others says: “I am more confident now. Great training and ideas.” ” Ermine’s organised and pragmatic approach to her clients’ issues is a breath of fresh air.” Follow Ermine:@Sandler_Ermine This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required.Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series. Bookings for this session are now closed.

Please arrive 15 minutes before the session starts at 08:30am. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Pension Planning) David Perry, Alan Boswell Groupwill be your host. You will learn: This session is designed to give attendees a better understanding of how auto enrolment will affect their business and staff. Dave Perry of Alan Boswell Group will provide a simple step-by-step guide to what will need to be achieved and the timescales required to deliver. Read Alan Boswell’s recent article on Auto Enrollment by clicking here. About David: David joined Alan Boswell & Company in 2007 with over 20 years experience in the industry gained at Equity and Law, Axa Sun Life and with the Clerical Medical National Accounts team. David has achieved over and above Diploma status with the CII and is well on his way to becoming Chartered.David heads up the Employee Benefits Division, specialising in all aspects of corporate financial planning work. Follow Alan Boswell Group: @ABGroup This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required.Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series. Bookings for this session are now closed. For availability please email details to [email protected]. Thank you.

Please arrive 15 minutes before the session starts at 08:30am. Venue: Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ

In this session (Be Better at Personal Data) James Tarling, Steeles Law will be your host.

You will learn:

The importance of protecting personal data is something that has entered the public consciousness. Over the last few years there have been a number of headline grabbing fines levied on organisations for what can appear to be minor breaches. However, we are all plagued by those who appear to abuse our personal data and others that use data protection legislation as an obstacle to routine activities.This session will give a practical perspective on how to comply with the law and how best to address common situations that arise.

Read the Steeles Law article on Data Protection@steeleslaw

This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on to three sessions per series.

Bookings are now closed. For the opportunity to book into this Session please call01603 625977.

Please arrive 15 minutes before the session starts at 08.30am. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Leadership & Team Dynamics) Ian Richardson, Bramley Lakes Ltd will be your host. You will learn: An introduction to the 5 common behavioural dysfunctions witnessed within teams. Join Ian Richardson of Bramley Lakes Ltd to gainunderstanding of the methods to overcome these dysfunctions in order to become a higher performing team, with enhanced trust, healthy conflict, commitment, accountability and attention to goal achievement. About Ian: Ian brings a wealth of development experience to his role at Bramley Lakes. Having led sales and customer service teams within the financial services sector he approaches all development opportunities and challenges from both a person and organisational perspective, ensuring maximum impact for the individual as well as tangible business results. In addition to his time in a dynamic, highly targeted business Ian has worked within the education sector developing enterprise and commercial skills with students. Follow Bramley Lakes Ltd:@bramleylakes This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on to three sessions per series. Bookings for this session are now closed. For availability please email details to [email protected]. Thank you.

Please arrive 15 minutes before the session starts at 08.30am. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at LinkedIn) John Davy, Dojo Media Consulting will be your host. You will learn: Marketing strategies for your business are wide and varied. Every year something new comes along for you to get your head around and fit in with your current marketing effort. Nobody is great at everything. Social media is expanding all the time and getting the message through the noise can be hard. That’s where LinkedIn can cut through and offer some real gains, learn how in this session. About John: John Davy is a life long business networker, both in the real business world and more recently in online communities. John is a leading expert in the business social media platform, LinkedIn. He has a consultancy business in the UK that is specifically targeted to optimise companies approach to this most powerful of business tools. His online interests range from blogging, podcasting and social media to Kindle publication and the monthly publication of a IOS Newsstand iPad magazines. He speaks on the crucial connection between online media and market leadership. John is highly informed on social media platforms such as Google +, Pinterest, Facebook, Twitter and of course LinkedIn. Follow John:@biznetworkguy This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required.Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series. This Chamber Session is now fully booked. To be placed on a waiting list, please email details to [email protected]. This session will be running at our B2B Exhibition on 15th October,please visit www.norfolkchamber.co.uk/B2B for more information on the event.