Insight6 is a leading customer experience specialist operating across the UK and Ireland, and we’re helping Norfolk businesses capture meaningful customer feedback and drive measurable improvements with our powerful online platform: ‘instant insight’.
Understanding what your customers truly think can be the difference between growth and stagnation. Yet many businesses struggle to gather timely, actionable feedback that goes beyond simple ratings to reveal genuine insights about the customer journey.
Real-Time Feedback That Drives Action
‘instant insight’ is designed by customer experience (CX) experts specifically to help businesses collect and analyse customer responses as they happen. The platform goes beyond basic surveys to deliver:
- Industry-leading response rates – With an impressive 23% response rate across all clients, businesses can be confident they’re gathering enough feedback to make informed decisions
- Mobile-optimised surveys – Smooth performance across all devices ensures customers can easily share their views
- Net Promoter Score (NPS) integration – Track the world’s most recognised customer satisfaction metric used by leading global brands
- Free response feedback – Let customers tell you how they feel in their own words, uncovering insights you might not think to ask about
One standout feature links satisfied customers directly to public review sites including Google Reviews, TrustPilot, and TripAdvisor. This helps businesses build their online reputation whilst gathering valuable private feedback for internal improvements.
With instant notifications filtered by response type, teams can act quickly when a customer isn’t satisfied. This rapid response capability helps turn potential negative experiences into opportunities to demonstrate excellent service recovery.
Tailored to Your Industry
From retail and hospitality to healthcare, education, legal services, and beyond, instant insight adapts to the unique needs of different sectors. With CX experts based locally across the UK and Ireland, insight6 provides more than just software – they deliver genuine partnership and regional insight.
Heather Parry, Managing Director at Great Yorkshire Showground, shares: “We use instant insight to identify how we can improve the experience for our customers. The customers love it and so do the team and what is more, the system has developed numerous TripAdvisor Reviews. It is a fantastic feedback tool.”
What sets insight6 apart is their commitment to working closely with each business to ensure they’re asking the right questions of the right audience. Their team of local specialists understand that every business and every region has unique characteristics that influence the customer experience.
Ready to elevate your customer experience?
To discover how instant insight can help your Norfolk business collect meaningful feedback and improve service delivery, contact insight6 today: [email protected]