We’re buzzing to welcome Alex Rush to the Beacon IT family! ?
Alex joins us as a 1st Line IT Support Engineer, which means he’s now officially one of the friendly humans on the other end of the line when your tech throws a tantrum.
He’s already jumped into the deep end (no floaties needed), helping customers with fast fixes, remote magic, and classic IT conundrums like “Why won’t it print…again?”
To help you get to know Alex a little better, we asked him a few “essential” questions:
? What’s your go-to tech tip for everyday users?
? “There’s no such thing as a silly IT question. But there is such a thing as wasting an hour on Reddit.”
? If you could swap places with any fictional character for a day, who would it be and why?
? “Aragorn from Lord of the Rings, who wouldn’t want to be the king of Gondor for a day?”
? What’s one piece of tech you couldn’t live without?
? “A solid keyboard, when typing all day for a living, you want a keyboard that is comfortable to type on, without giving you any discomfort.”
? What’s the weirdest IT issue you’ve ever come across?
? “A user swore their PC was possessed because it kept typing on its own. Turned out they’d left a wireless keyboard in their bag…still connected.”
? If you were a biscuit, what would you be and why?
? “A chocolate digestive, simple and not very flashy, just like me.”
We’re excited to have Alex on board and let’s just say, the helpdesk tea rota has already improved dramatically ☕