Member News

On 16th November, some of our team headed to The Rum Warehouse, Liverpool for the LEAP Modern Law Conveyancing Awards 2023. We were over the moon to have been shortlisted for *TWO* awards ! Conveyancing Firm of the Year Midlands and the Mental Health and Wellbeing Award. This is testament to the hard work of our conveyancing team and our team of Mental Health First Aiders. It is wonderful that they have been recognised! We were treated to a circus themed evening with jugglers, clowns, fortune tellers and even an elephant! The awards were hosted by Jen Brister. Jen is a critically acclaimed stand-up comedian and writer who has been seen on BBC’s Live at the Apollo, Frankie Boyle’s New World Order, QI and Mock the Week. She is a regular performer on the UK and international comedy circuits and has written 7 solo shows which she has performed at the Edinburgh Comedy Festival and toured extensively around the UK. Sadly, we did not win in our categories. There is always next year, and we were delighted to have been shortlisted. You can find the results of the Modern Law Conveyancing Awards here.

On 14th September 2023 we attended the National Paralegal Awards 2023. We are delighted that Serena Ely and Julie Garrod both came home with awards! Serena won Best Will Writing Paralegal and Julie came highly commended in Best Conveyancing Paralegal. Congratulations! The National Paralegal Awards 2023 focused on the achievements of paralegals in the UK. Whether they are employed, self-employed, a volunteer or a business, as well as companies that support the profession. The National Paralegal Awards is an exciting opportunity for the legal sector to reward and recognise the outstanding paralegal talent in the UK. Entered by some of the best, these awards are a chance for paralegals to show what they have achieved and to be celebrated amongst their peers. Nigel Craske, Senior Partner, and Amy Church, Managing Partner, joined Serena and Julie for an evening of food, entertainment and celebration at The Grand Hotel in Birmingham. The food was fantastic! Between the main course and dessert, they were entertained by Big Muma Funk, before the awards ceremony kicked off. When announcing Serena as the winner of Will Writing Paralegal, the judges said: “An interesting journey. This nominee demonstrates grit, determination and compassion. An admiral and human approach to the legal profession. Her achievements have contributed to her firms success and reputation and their innovative approach is of note. A very strong submission.” Amy Church, Managing Partner, comments “I am over the moon for Julie and Serena. Their recognition at the National Paralegal Awards reflects their hard work and commitment to the profession and their clients. Both Julie and Serena strive to provide a high level of service and I am delighted that their hard work has been recognised.”

Unmissable B2B Meeting Room Offer

Meeting and Events at the Maids Head Hotel

We have a great unmissable B2B Meeting Room offer to help kick start 2024. The Maids Head boasts 7 versatile meeting and event rooms, each with its own individual charm and character. Whether looking for a small meeting room for just two people. To a conference for 120 delegates with break out rooms for team activities.  We can offer you our expertise and a bespoke quote to ensure a successful event. (Along with some great food!)

Our delightful Snug at the Maids Head, ideal for a small meeting

  Our Minstrel Suite, with the glittering chandeliers, offers space for a conference for up to 120 delegates. The Edith Cavell room, with its boardroom table seating 14 guests. To the Oak Room with its original oak panelling and adjoining Yard Bar. Providing the option of comfy sofas and armchairs, or a formal set up.

Maids Head Minstrel Suite with lots of natural daylight

Hire a meeting room for a minimum of £150 in January and February and you will receive a pair of tickets for a Top of the Terrace hospitality experience at Norwich City Football Club this season. We have 10 pairs to give away.

The Oak Room at the Maids Head Hotel

Don’t miss taking advantage of our B2B Meeting Room offer. Call our experienced Events Team today on 01603 272008, or email [email protected] and QUOTE:B2B2024 Local Experience Providers Looking to enhance your day? We have teamed up with some lovely local independent experience providers who can really help to enhance your day. Even better, they are all on our doorstep. The ShoeBox Experience Paul Dickson Tours Cheryl Cade Cryptic Escape Remember, when booking a meeting or event at the Maids Head, all attendees are welcome to park their car in our car park for free. Car details just need to be registered with Reception on arrival.

Edith Cavell Meeting Room

Offer is subject to availability and requires a minimum Room Hire spend of £150.

Three award wins in November for Mobilityways! Mobilityways won three awards in November to commemorate the work it is doing across the board. We were recognised at the Edie Net-Zero Awards, the EDP Business Awards and the Social Enterprise of the Year Awards. Firstly, our Managing Director Julie Furnell won the Net-Zero Hero Award at the Edie Net-Zero Awards on November 15! Secondly, Mobilityways won the Employer of the Year at the Eastern Daily Press Business Awards on November 23. Last but not least, Mobilityways also won the Tech For Good: Technology Social Enterprise of the Year Award at the Social Enterprise UK Awards on November 30! Quotes from the EDP Business Awards supplement: “The judges said the leadership team at Mobilityways is ‘leading from the front in being a human-centric business’, adding that ‘they have raised the bar so high here in Norfolk with how they have embedded a fantastic positive culture that you can feel when you are in their business’. They felt that, with regular staff meetings that continue to embed the business’ collaborative goals and mission, ‘it is no wonder Mobilityways’ bottom line is increasing year on year’.” Mobilityways Head of Operations Kate Wood said: “We feel extremely proud to win the EDP Business Awards Employer of the Year. It is testimony to our fantastic team and all their talent and hard work. The team at Mobilityways is central to the success of the business and we are determined to retain and build upon this purpose-driven culture which invests in our team like the company depends on it – because it really does. “Moving forward, Mobilityways will be making significant investments into people and the product, passionate to remain the employer of choice for our team and future employees. We cannot wait to see our Mobilityways ‘CLUB’ grow from strength to strength!”   About Mobilityways Mobilityways is a climate tech firm and social enterprise on a mission to make zero carbon commuting a reality. It supports large employers in meeting their Net Zero goals with its suite of climate tech tools. These tools enable companies to measure, reduce and report their commuter emissions, providing full visibility of commuting challenges and identifying sustainable travel alternatives for employees. Mobilityways has worked with over 700 companies. It also operates a highly successful car sharing platform called Liftshare.com which is the UK’s leading car share provider. Mobilityways won the UK Social Enterprise Award in the ‘Tech for Good: Technology Social Enterprise of the Year 2023’ category, and was a finalist in the Health Service Journal (HSJ) Digital ‘Moving towards Net Zero’ Award 2023. Mobilityways’ subsidiary Liftshare.com was also a finalist in the National Tech Awards ‘Tech for Good’ and won the Fleet News-hosted UK Fleet Champions Award in the Sustainable Journeys Award category in late 2021.

Anglian Waste Recycling Group is pleased to announce the promotions of Ryan Marshall to Director of Waste & Recycling and Karl Endersby to Demolition Contracts Manager. After joining Anglian in October 2022, Ryan has become a key player in the company’s sustainability efforts. Following on from studying waste management at the University of Northampton and gaining the NEBOSH National General Certificate, Ryan has had a busy career within the waste industry working for Intu, Don’t Waste and as a self-employed consultant advising companies on changes and improvements and ensuring their companies are compliant with all regulations. Ryan is extremely passionate about everything recycling and continues to impart his wealth of knowledge to our clients and the teams he leads across waste, transport, scrap metal and our facility in Attleborough. Karl Endersby is a familiar face at Anglian Demolition & Asbestos Ltd after joining the company in January 2015 as contracts assistant and then later being promoted to estimator and senior estimator. Karl’s latest promotion sees him continuing to work closely with Operations Director Rob Eastaff and Senior Contracts Manager Andy Elvin to provide fully packaged solutions for our customers. Lee Storer, Managing Director at Anglian Waste Recycling Group said: “Ryans promotion is testimony to the impact he has had on the growth of our waste division. His knowledge, experience and professional approach has propelled Anglian to being one of the most respected waste recycling companies in the Region. His promotion also gives the Anglian management structure balance, and his leadership qualities will no doubt benefit the whole company.” “Karl has been fundamental in the growth of Anglian Demolition, with a commitment and dedication that has been unwavering. As his career has developed so has his reputation amongst his peers and clients alike, with many looking to him for his experience and guidance on some of the most complex projects. We are confident that Karl will continue to surpass our expectations in his new role and be central to Anglian’s success in 2024.”

Anglian Waste Recycling has entered into a partnership with MotorSport Vision Ltd.’s (MSV Group) Snetterton Circuit to provide waste collections for the racing circuit and its year-round event calendar including the Bennetts British Superbike Championship, Kwik Fit British Touring Car Championship and British Truck Racing Championship. Stuart Mills, Circuit Manager for MotorSport Vision Ltd (MSV Group), Snetterton said:  “A joint effort between the passionate team at Anglian Waste Recycling and Snetterton Circuit means we will be working towards recycling as much as 85% of the circuits’ waste and aim for 0% to landfill! Snetterton are in the best possible position to host top level national motorsport whilst working to lower our impact on the environment.” The partnership will also see Anglian working with UK container manufacturer, Contenur UK to provide 120 bespoke wheelie bins to service the circuit. The waste collected will then be taken the five miles to Anglian’s site in Attleborough for segregation and to enable it to be recycled ensuring that none of the waste collected will enter landfill. Neil Kavanagh, Commercial Director Contenur UK said: “Contenur UK are proud to have been a dedicated partner to Anglian Recycling during an exponential growth phase for both companies. Anglian Recycling and their customer base rely on high levels of service delivery and a trusted supplier, Contenur UK have been able to build this trust by provide outstanding service levels, high quality UK Manufactured containers, full circle end of life plastic bin recycling, a dedicated customer service team and short lead times. Both companies have high expectations regarding future growth, and partnerships such as this are testament to how securing vital supply chains are a real enabler for business development. We look forward to continued success into 2024!” As part of Snetterton’s corporate social responsibility, it already works closely with other local companies that provide services to the circuit, so the addition of Anglian to its supply team means that it can further support the local economy and reduce the truck miles and emissions that can be associated with waste collections. Anglian in turn will provide monthly waste reports to enable Snetterton to see how much is being recycled, what is going to landfill and where improvements can be made. Future plans for the partnership include the addition of specific bins for food waste and mixed recycling bins to further segregate waste at the source and assisting both parties to increase recycling rates with plans to set recycling rate targets in the long term. Ryan Marshall, Director of Waste & Recycling for Anglian commented: “Here at Anglian, we are so excited to partner with such a great venue as The Snetterton Circuit, one of MSV’s racetracks. The partnership will allow for a collaboration that will result in reducing the environmental footprint of the circuit by reducing the vehicle miles associated with the waste collection services, along with improvements in recycling rates. It is another great partnership between two local businesses that is great for the environment but also the local economy.” Find out more about Anglian at: https://www.angliandemo.co.uk/ and https://www.anglianrecycling.co.uk/ For further information please email: [email protected] Telephone: 01953 608 050 Photo: Left to Right – Ryan Marshall, Director of Waste & Recycling at Anglian Waste Recycling, Stuart Mills, Circuit Manager at MotorSport Vision Ltd.’s (MSV Group) Snetterton Circuit & Toni Storer, Director Anglian Demolition & Asbestos Ltd.

MAD-HR is celebrating after taking the prize for Customer Excellence, in the Norfolk Business Awards. Following a string of business accolades over the last 12 months, the East of England HR consultancy was crowned winner of the category at a ceremony held at the Norfolk Showground. Co-directors Carole Burman and Charlotte Bate attended the event, and were applauded for having set ‘a new benchmark for excellence’. Following a period of significant growth and progress in the Norfolk area, judges felt that MAD-HR stood out for its exceptional approach to developing customer relationships, and delivering a seamless and supportive journey for all clients. Mike Scott, MD of Potters, and one of the category judges, referred to MAD-HR as a ‘true embodiment of what it means to excel in customer service’. He said: “As a judge for the Customer Excellence Award, it was a privilege to witness MAD HR’s remarkable dedication and innovation in the field. “Their team’s fervour for service improvement and commitment to their industry set a new benchmark for excellence. “Their approach, characterised by a rare and commendable energy, not only reflects their deep understanding of client needs but also demonstrates a dynamic, responsive framework for continuous advancement. “MAD HR is a true embodiment of what it means to excel in customer service, making them a deserving recipient of this prestigious award.” Summary comments from the judging panel also expressed that the ‘application from MAD-HR was nothing short of stunning’. Speaking about the great accolade, Carole said: “We are absolutely thrilled to have been acknowledged with this award. “It feels particularly special to take such an important accolade in the county of Norfolk, given our conscious decision to develop our business beyond its origins in Suffolk, and to embrace working with more and more companies across the Norfolk territory. “This journey has been a wonderfully fulfilling and fascinating one for us all, and we can’t wait to see what new successes and celebrations might be possible for us in 2024.” Photo credit Matt Potter Photography.

On Tuesday 28^th November 2023, the National Performance Advisory Group (NPAG) hosted the National District Nurses Conference at the Northampton Town Centre Hotel. This is an annual conference organised and delivered by NPAG which invites District Nurses from across the UK to come together to network, learn best practices and meet relevant suppliers. NPAG are one of the other Commercial Services at the East of England Ambulance Service alongside CallEEAST. The NPAG team meticulously planned each aspect of the event to ensure the day ran smoothly and offered a variety of presentations and exhibitors. There were 84 delegates, 12 exhibitors, and 8 speakers presenting on an array of topics. Topics included:

• The History of the QNI
• Creating Capacity to Care
• Innovation in NHS Community Nursing
• Historical Review of Public Health within Liverpool
• Getting around the District: An Illustrated History
• District Nurses – celebrating the present, exploring future focused
• QNI Update
• Digital Prescribing for Community Teams

CallEEAST were thrilled to attend the conference through sponsoring and exhibiting. This was a great opportunity for two of our Commercial Services to come together and show a wider audience the services we offer at the East of England Ambulance Service. CallEEAST were delighted to meet many District Nurses who weren’t aware of their services, and it was a great opportunity to present how CallEEAST’s services could support District Nurses across the UK. CallEEAST already work with Birmingham Community Healthcare, covering calls for 54 District Nurses. Damon Pritchard, CallEEAST Contact Centre Manager, said, “Thank you. It was one of the most constructive events we’ve been to since we started! It was expertly organised as well – well done – I was really impressed.” Overall, this was an excellent event! The NPAG team delivered every aspect of the conference perfectly, ensuring everybody was comfortable throughout the day. CallEEAST also found the conference to be extremely beneficial and have come away with new contacts who are interested in their services. To find out more about our services, visit https://www.calleeast.co.uk/services-we-offer.

Pampered pooches will get the chance to celebrate the season with Santa Woof Woof at The Forum’s special Lapland Grotto, Sunday 10 December, 11am-3pm. Proud pet parents can pose for a family ‘pawtrait’ with their pup, and support charities at the same time with Santa’s Grotto for Dogs. This very silly and very fun festive tradition returns to The Forum for the twelfth year, and helps raise money for RSPCA Mid Norfolk & North Suffolk. Canine costumes are encouraged, and all well-behaved dogs are welcome to meet Santa Woof Woof. Visitors are encouraged to show support for local animal charities RSPCA Mid Norfolk & North Suffolk and Pets as Therapy by donating to Santa’s little helpers. Jayne Evans, Events Producer at The Forum says “We can’t wait to celebrate with our furry friends at the original Santa’s Grotto for Dogs and raise money for good causes too. We all know pets are family, which is why we created this fantastic Christmas tradition twelve years ago! This unique charity fundraiser is guaranteed to feature lots of smiling faces and wagging tails.” As well as special stalls from the RSPCA and Pets as Therapy, there will be a musical performance from mental health music charity Black Dog Music Project, and Invicta Voices. There’s no need to book, and attendance is free with donations to RSPCA Mid Norfolk & Suffolk. Also taking place inside The Forum is Jabbawocky Crafts Village Christmas Fayre. Leanne Neave, Education and Events Manager for RSPCA Mid-Norfolk & North Suffolk, says: “I am delighted that this Christmas sees the return of Santa’s Grotto for Dogs at The Forum in Norwich. We have always loved being involved with this event as it highlights beautifully that Christmas really is a magical time. An event that not only gives the opportunity for our four legged friends to visit and have their photo taken with their very own Santa, it raises money for animals that are not so fortunate and what better way to celebrate and promote the true meaning of Christmas.” “As a Local Independent Branch of the RSPCA events such as this not only raise awareness of the fact we are local and of the services we provide, but also raises important funds which enables the team at RSPCA Mid Norfolk & North Suffolk Branch to continue their vital animal welfare work for the animals in their care.” Whether you’re a proud dog owner, or want to admire handsome pups in their best festive costumes, The Forum is the place to be this Sunday. You’d be barking mad to miss it!

Organisations face difficulty juggling evolving technology, recruitment and exceptional customer experiences while handling other core operations. This article will outline what an outsourced contact centre is and the benefits of using one. What is an outsourced contact centre? An outsourced contact centre is an external team who manage customer communications for your organisation. They provide services such as Inbound Call Handling and Virtual Receptionists, as well as outbound services such as telemarketing, lead generation and market research. Organisations can also manage outbound services, such as telemarketing, lead generation and market research. There are a variety of outsourced contact centres:

• Onshore – an organisation based in your home country so employees can relate to your customers. This is the best approach for privacy and security.
• Nearshore – an organisation based in neighbouring countries to your home country. This option can be a more affordable option.
• Offshore – an organisation based in low-cost countries around the world.

Why should you use an outsourced contact centre?

• When your organisation doesn’t have a full view of the full customer journey
• When your organisation’s technology is damaging your customer experience
• When you’re struggling to recruit, train and retain staff
• When your customer experience statistics are lower than you’d like
• When your organisation wants to lower overheads

Benefits of using an outsourced contact centre

• Saves money. Using an outsourced contact centre cuts costs by eliminating the need to hire and train staff, purchase additional equipment, or allocate extra workspace.
• No need to worry about recruiting and retaining staff. It can be hard for organisations to recruit and retain contact centre staff. Outsourced contact centres know which skills are needed for Call Handlers and can easily find qualified staff.
• An outsourced contact centre will monitor and adjust staffing levels to ensure they meet the needs of a business.
• Increased efficiency. Efficient processes are used to ensure quicker responses, fewer errors and higher customer satisfaction.
• Focus on operations. Rest assured knowing your customer communications are in hand and focus on your core operations.

It can be difficult to know which outsourced contact centre is most suitable for your organisation. Some outsourced contact centres focus on one industry, whereas others hire staff from a variety of backgrounds and allocate based on client’s requirements. CallEEAST offer a variety of contact centre services dependent on your requirements. We differ from other providers because we reinvest all our profits into the East of England Ambulance Service, supporting NHS innovations and improving patient experiences. Choosing CallEEAST ensures both high-quality services and social value for your organisation. Want to know more why an outsourced contact centre would be suitable for your business? Visit our website to find out more > https://www.calleeast.co.uk/ or call us on 0300 790 6274.

Do you want to start 2024 with a fresh new look and set of professional photographs that sing your personality and brand? I’m offering Norfolk Chamber of Commerce members 10% off a three-hour brand photo shoot in December and January. Whether you are a one-person team or a medium/large-sized business we can use our time together to create a stock of photographs that you will be drawing upon for months to come. Whether you want to update your headshot, or team photographs, have images of you at work or interacting with your clients you will leave with a body of bright, colourful and authentic images that you will be proud to have represent your business. Professional photographs are key for promoting a business. I love to hear your story and understand how you’re going to get the best value from a shoot. We can discuss locations – either in, or outside of your natural working environment – wherever you’ll best be able to convey the uniqueness of your brand and business. To book your photo shoot and start 2024 off with a fresh new stock of professional photographs contact me now to talk through what a photo shoot with me might look like and how I can help elevate your business online. A three-hour brand shoot with me would normally be priced at £495 but for Norfolk Chamber of Commerce members for shoots booked in December and January are priced at £445.50 (benefiting from a 10% discount) For more information follow this link https://www.bethmoseleyphotography.co.uk/brand-photography/ Click to contact me I can’t wait to hear from you.

Crafting eye-catching festive greetings has never been easier! Smart Messenger offers a collection of nine festive and vibrant free Christmas email templates for clients, designed to make your holiday campaigns shine. These templates streamline the process for you, providing a polished and professional touch to your Christmas greetings. But that’s not all – our email marketing plans start at just £10 per month, including 1,000 email sends. With this, you not only get access to our sparkling templates but also receive exceptional, personalised support. Our Norwich-based team provides free training and unlimited phone support to ensure your campaigns sparkle with success. Bidding farewell to traditional cards opens the way for a more eco-friendly, cost-effective, and time-saving solution. Explore our free templates today and discover the potential of Smart Messenger’s email marketing platform for your campaigns this Christmas and beyond. Explore Free Christmas Templates