Bring your friends and family for our highly requested Open Day at Little Massingham Manor! A perfect opportunity for you to take a look around the beautiful meadows, woodland and manicured gardens of the Manor, as well as taking a peek at our enchanting Woodland Spa and brand new studio where we host our exciting events and workshops! Meet some friendly local businesses who we work closely with to curate the most memorable Norfolk experience when you stay with us.
-Please arrive between 9am and 5pm. -Free entry and parking. -No dogs.
Lucas & Wyllys Solicitors have been shortlisted for the Best Law Firm – Paralegal Development Award at the National Paralegal Awards 2024. This is a huge honour for us and a testament to the hard work and dedication of our incredible team. What is the NPA Best Law Firm Paralegal Development Award? The Best Law Firm – Paralegal Development Award is given to a law firm that demonstrates an exceptional commitment to the training and development of its paralegals. This prestigious recognition highlights firms that go above and beyond in fostering a supportive and enriching environment where paralegals can thrive both personally and professionally. Our Commitment to Paralegal Development At Lucas & Wyllys, paralegals are crucial to our success. That’s why we are dedicated to providing ongoing training and development opportunities that not only enhance their skills but also inspire their growth. Here’s how we’re making a difference:
Comprehensive Training: We offer a range of training that covers both foundational skills and advanced legal concepts, ensuring our paralegals are well-prepared to tackle any challenge.
Diversity and Inclusion: We are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered. Our diverse team brings unique perspectives that enrich our practice and our client services.
Career Development: We encourage our paralegals to pursue further education and certifications.
Work-Life Balance: We understand the importance of work-life balance and strive to create a flexible and supportive work environment that promotes overall well-being.
The Impact on Client Services By investing in the development of our paralegals, we ensure that our clients receive exceptional service. Our well-trained and motivated paralegals play a crucial role in delivering high-quality legal support, contributing to the overall success of our firm and satisfaction of our clients. Looking Forward We are incredibly proud to be recognised for our efforts in paralegal development. Being shortlisted is not just an acknowledgment of our past achievements but also a motivation to continue our commitment to excellence. We want to extend our heartfelt thanks to everyone who has supported us along the way, especially our fantastic paralegal team whose hard work and dedication have made this possible. As we look forward to the awards ceremony on 5th September at the Burlington Hotel, Birmingham, we remain dedicated to fostering a positive and growth-oriented environment for all our team members. Here’s to more milestones and successes in the future!
Alex Sellers, founder and managing director of Blue Heron said: “We are super excited to be supporting Norwich City Women. We’re all great fans of football and in love with our fine city, so what better way to get involved! You will see us cheering from the sidelines and we can’t wait to meet everyone who is a part of this great football club.” Eleanor Watson, commercial development manager at Norwich City, added: “From the moment I met with Alex, it was evident that there was an excellent match in principles between Blue Heron Training and Norwich City. Their lively enthusiasm for making an impact and assisting businesses reach their goals was unparalleled. “As a newer entity in the area, their resolve to make a significant impact in their field has only grown stronger. We are thrilled to support them in reaching these goals moving forward and forging a long-lasting relationship.” To find out more about Blue Heron, click HERE.
A little over a year ago, in summer 2023, the Howden Norwich office opened its doors for the first time. Directors, James Monkhouse and Katherine Campbell, began the process of building their team and client base in this new and unique insurance broking service for the Norfolk area. The experienced and enthusiastic insurance brokers couldn’t wait to start connecting with customers – both established and new – offering up a host of commercial and risk management services and insight to the local East Anglia community in and around Norfolk. So, now’s a great time to reflect on what’s happened for both the staff and the wide range of businesses partnering with Howden. In this small window of time partnerships have thrived. Casual pop-ins from the curious have often developed into in-depth discussions on what we can do to help, which in turn have resulted in a host of happy, returning customers. One of whom, The Thursford Collection, provided this welcome feedback. “From the moment we engaged with James, Samantha, and the team, we were impressed by their dedication to understanding the unique needs of our business, ensuring that we received the best coverage at the most competitive rates. The team are responsive, approachable, and always ready to assist with any queries or concerns.Thanks to Howden, Norwich, we feel confident that our business is comprehensively protected. We would recommend their services to any business seeking a reliable, knowledgeable, and transparent insurance broker, with access to global markets combined with local and personable service.” When I reflect on how we’ve become so much a part of the local community so quickly, I remind myself of all the ways in which Howden does insurance differently. The fact that we’re employee-owned means that customers are by no means simply a name on a file. We’re as invested in their success as much as our own. Clients can be assured our staff are here for the long-term, committed to the mutual success of our partnerships with them, and that their trusted advisors are genuine business stakeholders and decision makers. Another great source of pride and something that I, never take for granted, is the next-level expertise and authentic friendliness of my team. They not only understand our best-in-class products and solutions inside-out but take the time to know the needs of the local enterprises who work with us. Whether that’s a bakery on a high street or a large factory unit on an industrial park, I know we can find insurance cover suitable for all. Our people all hold chartered qualifications or are in the process of working towards them, which reflects that they’re invested in a long-term future for Howden in Norfolk. What does all of the above mean for our clients? On top of site visits so the team can get a real sense of the business environment and day-to-day operations, you also get to know the person at the end of a phone or email in a real-world sense. So, if a client has to make a claim, it’s not to a faceless voice – it’s to someone they know, and someone who cares. Looking ahead to the coming year, there’s something that we as a team cannot wait to develop further, and that’s getting involved with the local community on a more granular level and exploring more ways to support charities in the area. On the first point, we’re already working closely with the Chamber of Commerce, and on the charity side, this is very much team-led, with many suggestions for ways in which we can volunteer our time. There have been so many achievements since opening, and what we at Howden Norwich sensed then is still so true – Norfolk is a wonderful and thriving community and a great place not just to “do business”, but tangibly contribute to the success and future of all the other businesses we’re so lucky to partner with. If you’d like to find out more about Howden Norwich, visit howdenbroking.com/norwichBy James Monkhouse, Howden Norwich – Branch Director
A cancer diagnosis can be very hard to explain to a child. Whether it is the child going through treatment, a sibling or the parents themselves. Big C Cancer Charity has therefore launched a groundbreaking new programme of holistic care and support to offer children with a cancer diagnosis and their families. Working in collaboration with the Jenny Lind Children’s Hospital at the Norfolk and Norwich University Hospital (NNUH), the local cancer charity has developed a support package, which can be accessed by anyone in the region. Whether the child is receiving treatment at NNUH, Addenbrookes or further afield, or they are affected by a family member going through a diagnosis, a new dedicated family support team is on hand to offer guidance and work with the family in whatever way is needed, including psychological support, counselling and play therapy. This complements the Teen and Young Adult (TYA) Group, which already enables young people affected by cancer to gain peer, emotional and practical support. Thanks to the generous support of the Ladies in League Against Cancer (LILAC), a voluntary fundraising group which raises funds to support the work of Big C, a newly adapted area has been created at the Big C Centre in the grounds of the Norfolk & Norwich Hospital. Offering a calm, child friendly space with sensory lighting, bean bags, a play station, toys, games, arts and crafts, it is an area for families to enjoy, away from the hospital environment in between treatment and appointments. LILAC have also funded the role of an educational psychologist which is vital in helping children cope and in ensuring positive long-term adjustment to a cancer diagnosis. The educational psychologist has the expertise in engaging in holistic assessments of children and young people, creating a detailed profile of their strengths and needs both in terms of their learning and cognitive abilities as well as their emotional wellbeing. Dr Melanie Pascale, director of charitable operations at Big C said “We are absolutely delighted to be able to offer this unique service to families in Norfolk and surrounding counties. Cancer affects not just the patient, but the entire family, and through this new initiative at Big C, with the assistance and expertise of a dedicated educational psychologist, we will be able to offer emotional and practical support, to help navigate that difficult path.” NNUH consultant Jo Ponnampalam said “The Paediatric Oncology team at the Jenny Lind Children’s Hospital are delighted to hear that Big C Cancer Charity has extended its services to children with a cancer diagnosis and their families/carers. The family support programme will offer a great opportunity to further enhance the holistic support these children and families currently receive. They will be able to access other therapies like reflexology, massage etc that are currently not offered by the NHS; The Big C building offers a comfortable space away from where they receive their treatments, within the grounds of the hospital thereby making it convenient for children/families to visit as it is only steps away. We look forward to working with the Big C team to continue to provide a high-quality holistic service to our patient population.” Sammy Adcock and her family are most complimentary about the new service now available to them “I am so grateful for this space that has opened at Big C, Norwich. The family support room is so welcoming with a variety of activities for children of all ages to be engaged with. This enabled me to have a lovely open conversation with support worker Emma without having to worry about the children. The ambience is so calming. Every aspect has been so well planned, from the complementing colours to the sound of the water feature coming through from the garden. It’s amazing and I can’t wait to come back!” Service user, Ali Howell said “It’s been three years since my diagnosis, and Big C has been an incredible support for myself and my family. I’ve benefited from complementary therapy and counselling services, as well as access to a nurse for advice and to ask questions. This new family support service is so very needed in the county. The impact of a diagnosis has a profound impact on the whole family, and especially the children. The new service will provide a much-needed space for the children to gain the additional emotional support and processing space they need, as well as being a bridge to support their schools. And a place for families to be held and to access the support they need to navigate life with a cancer diagnosis.” To find out more about the support Big C can offer families, please visit www.big-c.co.uk and search family support, call 0800 092 7640 or email [email protected].
Back row (l to r): David Hall, Ben Common, Adrian Fennell, Sam Freakley and James Allen; front row (seated) Sam Kingston, Hiedi Collis and Graham Jones.
East Anglian commercial property specialists, Roche Chartered Surveyors have announced a series of promotions at the Norwich-based firm.
Previously salaried Partners, Graham Jones, and David Hall have now taken the position as equity partners. Ben Common, part of Roche’s Agency team, and Sam Freakley from their Project and Building Consultancy team have been promoted to Senior Surveyors and Hiedi Collis takes on the role of Agency Surveyor.
The firm’s former Senior Partner and longest serving Partner, James Allen, has stepped down to become a consultant and will continue to act for his existing clients and deal with on-going instructions.
Roche’s Managing Partner, Sam Kingston, says: “These are very well deserved promotions which underline the strength of the Roche team across the whole firm. I am very pleased to welcome Graham and David as equity partners and Sam, Ben and Hiedi to their new roles and, in so doing, thank James for his outstanding contribution as partner, and welcome his on-going involvement as a consultant.”
At a time when we all need to be doing our bit to help combat climate change, vibrant West Norfolk pub and hotel Ffolkes, is bolstering its commitment as an environmentally conscious business by doing more with its waste. A new partnership with Anglian Waste Recycling will see Ffolkes increasing its recycling rates and divert waste from landfill.
The 23-bedroom hotel in Hillington, which also has three spa cabins, restaurant and a crazy golf course, approached waste management company Anglian to help provide a more sustainable way to dispose of their commercial waste. Tom Oakley, managing director at Ffolkes, explained: “As a business, we take our environmental responsibilities very seriously. We wanted to find a way to increase the amount of waste we recycle and also to know more about where our waste actually ends up.” Anglian conducted a waste audit to review Ffolkes’ current waste streams and identify opportunities to recycle more. This included the introduction of dedicated food bins alongside bins for dry mixed recycling, glass and refuse. Ffolkes now has 22 bins on-site, with the contents brought back to Anglian’s facility in Attleborough to be processed, with zero being sent to landfill. Food waste collected will be sent for anaerobic digestion – a process which produces bioenergy (gas) for local homes in Norfolk. As part of the partnership, Anglian provided training for the entire Ffolkes team to help them understand what can be recycled and what happens to the waste collected. Bespoke stickers were also produced to make it as easy for materials to be put in the correct bins. A monthly report will highlight how much has been recycled, giving Ffolkes an opportunity to work with Anglian to benchmark progress and identify where this can be increased further. Jamie Parker, key account manager at Anglian, said: “We are delighted to be working with Ffolkes to help them recycling more and divert their waste from landfill. It has been great to work with the team – they have been really engaged throughout the whole process, from identifying their initial waste requirements to getting everyone onboard with the day-to-day use of each bin.” Tom Oakley, managing director at Ffolkes, added: “”As a business, we are committed to reducing our environmental impact and are passionate about discovering new ways to contribute positively to the environment. We are focussing on improving our recycling practices and increasing awareness of where our waste goes, with the goal of extending these efforts to Ffolkes’ sister properties: Byfords and The Pigs.” Anglian Waste Recycling offers a free waste audit for businesses looking to achieve their sustainability goals, reduce the impact of waste on the environment and save money. To find out more, see www.anglianrecycling.co.ukhttp://www.anglianrecycling.co.uk
As the global automation market continues to expand, King’s Lynn-based Southgate Global, a leader in the supply of material handling equipment and servicing in operational logistics and fulfilment, argues that the importance of the human element remains irreplaceable, sharing advice on how to optimise and best manage human resources in the supply chain. According to predictions, the global warehouse automation market will surpass $37.6 billion by 2030[1] and represent 30 per cent or more of logistics and fulfilment business’ capital spending in the next five years[2]. While the move to automation has been profound and continues to revolutionise the way the supply chain operates, Southgate Global has warned against fully automated operations and explains why it is not always a universal solution. “What is going to become increasingly evident as we learn more about integrating automation, is that it isn’t always appropriate or the best solution,” said Phil O’Driscoll, Head of Innovation and New Product Development at Southgate Global. He added: “There is no doubt it will be a learning process, but we believe that many tasks remain that require the skill of human operators or that are most cost-effective when done by hand. Knowing when, and when not to automate, is key.” When weighing up the benefits of automation and whether it is the right fit for an operation, O’Driscoll explains how it’s crucial to recognise that it cannot seamlessly slip straight into any warehouse. He said: “Warehouses have been historically designed with humans at the forefront and such workflows will not always benefit from automation and AI-powered robots. This can be particularly challenging for older warehouses for example, which would require additional investment which can be extremely costly. “An entirely automated approach also doesn’t help with highly variable activities, where the cost of automation can be prohibitive or the automated systems overly sophisticated.” As the sector continues to face unique challenges, particularly with the demand for next-day and same-day deliveries, Southgate predicts a growing trend in fulfilment and logistics equipment specially designed to optimise the human element and blend that with ‘best in class’ automated solutions. O’Driscoll explained: “Automation isn’t a one-size-fits-all situation, it needs to be working in cohesion with human resources. For the areas where automation isn’t appropriate, innovative equipment is the answer. By optimising manual tasks through innovative equipment, companies can enhance productivity without fully relying on automation.” This is an area that Southgate works hard to offer solutions to, for example, its Mobile Powered Workstation (MPW) is specifically designed to boost workforce productivity. With its own integrated power system used to power laptops, barcode printers or scanners, the MPW allows operatives to walk and work anywhere in the warehouse. When used at the loading bay, the MPW can also help operatives reduce processing times for each delivery by dealing with all the stock entry requirements and ERP updates at the point and time of arrival, boosting dock-to-stock cycle times. With over 600 customers using this solution across the UK and Europe, Southgate’s MPW has already cut major operational logistics and fulfilment operatives’ costs by £4,256 per operative per year, saving customers over £11 million pounds in the last 2.5 years. As consumers’ appetite for fast, free shipping continues to push the sector to introduce new initiatives, Southgate predicts the areas that still require, or simply benefit from, human labour will be the key areas that see innovative ideas introduced. O’Driscoll said: “At Southgate, we work closely with our customers to listen to their frustrations and where their operational needs aren’t being met. By reviewing the finer details within the process and identifying where equipment can work with human resources, we offer bespoke solutions that save costs, reduce disruption, meet sustainability goals, and increase efficiency. “As more companies look to integrate equipment that works in harmony with people, we expect it to shape many upcoming trends.” For more information on how to maximise the efficiency of the human/automation interface within operations, download Southgate’s latest Briefing Paper and complete its checklist here. [1]https://www.meteorspace.com/important-warehouse-automation-statistics/[2]https://www.mckinsey.com/industries/industrials-and-electronics/our-insights/unlocking-the-industrial-potential-of-robotics-and-automation
Taking place in England’s first UNESCO City of Literature, Thursday 24 – Sunday 27 October, Norwich Book Festival honours the unique literary heritage of Norwich and invites readers of all kinds to join the story. This inaugural festival has been developed by The Forum in collaboration with expert partners including literary powerhouses University of East Anglia and the National Centre for Writing, as well as booksellers from across Norwich, creating a city-wide attraction for the weekend. Norwich Book Festival celebrates the power of stories and the ways they shape and change our lives, with events from award-winning writers including novelist Alison Weir, former Children’s Laureate Joseph Coelho, Booker shortlisted Andrew Miller, BBC Short Story Prize winner Naomi Wood, and world-famous boxing commentator Steve Bunce. With events crossing genres, including crime, popular science, and politics, as well as a programme designed for young people, Norwich Book Festival is for everyone. The weekend (Saturday 26 – Sunday 27 October) also features two days of free interactive hands-on activities for all our visitors to enjoy. Chris Gribble, Chief Executive of The Forum says, “There’s such a thirst for debate, stories and conversation in our city, that we’re delighted to be launching Norwich Book Festival, a new city-wide festival which promises to further Norwich’s reputation as an unmissable literary destination, and invites readers from our city, county, and further afield to discover new stories and new writers. Here at The Forum, we know how powerful festivals can be in bringing people together to explore, learn and share new experiences. The Forum, home to one of the busiest libraries in the country and visited by thousands of readers every day, is a fitting base for a festival of books, stories, and creative writing!” Alongside the main festival from Thursday 24 – Sunday 27 October, there will be an extended ‘Extra’ programme of events at venues across the city starting on Wednesday 16 October with bestselling author R.F. Kuang at UEA Live. Norwich, the City of Stories, is uniquely positioned to host England’s newest book festival: the city is home to the world famous UEA Creative Writing Programme and was the location of the first English provincial library (1608), as well as the first place to implement the Public Library Act of 1850. Today, Norwich is a thriving city of readers, writers, bookshops, publishers, and literary and creative organisations. Peggy Hughes, Chief Executive of National Centre for Writing says; “Norwich is the perfect city for a brand-new book festival: England’s first UNESCO City of Literature, a city bursting with writers and readers and book lovers, and a place of over 900 years of stories. The Forum, which is home to several other wonderful festivals, is perfectly positioned to drive it! We’re delighted to be alongside for the ride and can’t wait to enjoy all that October has to bring us.” Norwich Book Festival is city-wide partnership led by The Forum, the region’s landmark space for culture, debate and education. Alongside a busy programme of year-round events, The Forum also delivers Norwich Science Festival, Norwich Games Festival and Norfolk Heritage Open Days. The Festival has been developed alongside key partners from the city and county, including National Centre for Writing, Norfolk Libraries, and University of East Anglia, and booksellers including Waterstones, and award-winning independents Jarrolds, The Book Hive and Bookbugs & Dragon Tales. The full programme will be revealed in late August.
Toby Williams, a beneficiary of Walking With The Wounded , has recently been recognised for his outstanding volunteering efforts at the inaugural Veterans Recognition Awards. When Toby was first introduced to the WWTW team, he was suffering with his mental health and feelings of social isolation and was seeking guidance in navigating the issues he faced. Toby has connected with the support services offered by WWTW to make positive changes in his life and was recognised at the awards for his dedication to volunteering at his local food bank. Alongside volunteering, Toby is honing in on his artistic and musical skills by holding community crafting sessions, as well as creating dog leads and collars which he then sells, donating the proceeds to the food bank. His artistic flair doesn’t stop there either; Toby also currently has three pieces of his artwork on display at a veteran exhibition in St. Pancras Hospital and has pledged to donate the money from the sale of the artwork to three military charities that have supported him, including Walking With The Wounded. Commenting on Toby’s success, Alex Todino, Southern Operations Team Manager at WWTW, said: “Seeing our beneficiaries achieve success like this is fantastic, and Toby is so deserving of this award. He’s made a huge effort to better himself and is now helping the wider community and making such a positive difference to other people’s lives. We are so proud of him.
We are proud to announce our milestone achievement as the first Armed Forces charity to join the Institute of Employability Professionals (IEP) as a Corporate Affiliate Partner. The IEP is an esteemed international membership body for employment professionals, recognised as the ‘Gold Standard’ of employment across the UK and globally. Since its establishment in 2011, the IEP has grown to represent over 11,000 members worldwide, dedicated to enhancing the lives of individuals facing societal disadvantages, such as ill health, disability, financial struggles, homelessness, and ex-offenders. By providing essential skills, knowledge, and resources, the IEP empowers these individuals to improve their employment prospects and secure fulfilling jobs. All WWTW Employment Advisors (EAs) have joined as Members and Associates, showcasing their competencies by earning MOEP (Member of the Institute of Employability Professionals) and AIEP (Associate of the Institute of Employability Professionals) designations. Additionally, WWTW EAs now have access to a Career Professional Development (CPD) Learning and Development platform, ensuring they stay current with UK legislation and best practices. This corporate membership significantly expands WWTW’s network, connecting the charity with business owners and employers of veterans across various sectors. Moreover, WWTW will spearhead veteran employment initiatives through the IEP. Victoria Wales, Regional Operations Manager at WWTW, Fellow of the IEP, and IEP accredited GOLD AI in Employment holder, commented,“The IEP sets the gold standard for employment professionals. WWTW’s new partnership highlights our Employment team’s exceptional outcomes for veterans and their families, ensuring we continue to deliver high-quality support services through comprehensive learning and development.”
Photo credit: Simply C PhotographyJoanna Burton, Larking Gowen
Joanna Burton joins the leading East Anglian firm as a Director, working from its Norfolk offices, bringing with her a wealth of commercial and industry experience.
Accountancy and business advisory firm, Larking Gowen, has announced a new appointment to its North Norfolk team. Joanna Burton joins the leading East Anglian firm as a Director, working from its Norfolk offices, bringing with her a wealth of commercial and industry experience.
She first joined Larking Gowen as a trainee in 1998, where she qualified as a Chartered Accountant before deciding to pursue the next stage of her career, in industry. Working in a number of sectors including manufacturing and engineering, and most recently as Finance Director for a wholesale, retail and ecommerce business. Joanna said she was looking forward to supporting the wide variety of individuals and business owners in the region.
“My industry experience should be of value to our clients because I’ve seen it from the other side and know what good service looks like, and what it’s like to be a client. Sometimes you are up against it and having the right level of support from a trusted advisor, and in practical accountancy terms, is invaluable,” she said She continued, “I see building trusting relationships with clients as an important part of my role, getting to understand their needs and requirements. “Larking Gowen is a respected and reputable business in the region, and I’m very pleased to be back with them.”
John Atkins, Lead Partner in the Business team in North Norfolk, said: “We’re delighted to see Joanna re-joining the firm, bringing with her a great depth of experience in our core services and beyond. “We’re committed to continuing to strengthen our offering across Norfolk, and Joanna is a very welcome addition to our team.” Managing Partner, Julie Grimmer, added: “I’m really pleased to welcome Joanna back to the firm. Client satisfaction is at the core of our values, and I am sure Joanna’s insight from her time in industry will enhance our service proposition to the business community.”