Following our annual inspection by the AA Hotel and Hospitality Services, we are delighted to have retained our AA quality assessment accreditations.
The inspector, who stayed with us overnight in our Hawthorn Suite, commented on her “enjoyable stay at a well-presented and friendly establishment.”
She went on to say:
“The exterior provides a very good first impression upon arrival and (The) Norfolk Mead offers a very good standard of comfort and quality throughout; decor and furnishings, well-maintained, tasteful and suit the property.
“Hospitality and service received from arrival to departure were delivered with a real guest focus – a really friendly team who were natural and genuine.
“The evening meal taken was to a very good standard allowing the award of Two AA Rosettes to be continued; well done to Damien, Keiran and the brigade for their efforts.
“Breakfast offered a very good choice and quality of food, which was tasty and it was positive to note local produce used.”
The Norfolk Mead continues to achieve the Four Star Silver Country House Hotel grading with a slightly increased AA merit score of 86%. We have held our AA accreditations since 2013; gaining the 2 Star AA Rosette in 2016, and Silver-level Country House Hotel grading in 2018.
James Holliday, Owner of The Norfolk Mead said: “I would like to thank our whole team for their continued hard work and dedication which has been recognised once again in the AA inspection report. I am particularly pleased that the inspector commented on the natural and genuine approach to service from our excellent Front of House team, and that our hard working Chefs also got a mention for our great restaurant. As one of the top Hotels in Norfolk, we continue to strive for perfection.”
More information about the AA accreditations is included on their website at: https://www.theaa.com/hotel-services/ratings-and-awards