Leading East Anglian insurance broker Alan Boswell Group is celebrating this week, having been shortlisted for two prestigious industry awards, thanks to its ongoing commitment to providing outstanding customer service.
The company has been named finalists in the Independent Broker of the Year and Commercial Broker of the Year categories at the Insurance Times Awards 2017.
The entries for both accolades focused heavily on the Group’s commitment to providing outstanding service and added value. With a firm focus on client needs, the company launched Alan Boswell Risk Management in April 2017, providing health and safety and engineering inspection services to businesses throughout the UK.
This sits alongside the introduction of core brand values, which reflect the firm’s vision to be the natural choice for friendly, expert advice on insurance and financial services. These values have been disseminated throughout the business, and are reinforced by the business’ ongoing training and appraisal process.
In support of the applications, the company pointed to the positive impact these actions have already had, including increased client retention rates and consistently positive customer feedback on independent review site Feefo.
The news comes just a fortnight before the UK Broker Awards 2017, where the Group has been shortlisted for the Customer Service Award.
Says Marketing Manager Lee Boswell: “Having been named Independent Broker of the Year at the Insurance Age Awards 2015, it’s thrilling to be a finalist once again.
“Our clients are at the heart of everything we do and this is reflected in our mission statement. We’re proud to be nominated for these awards, because it truly reflects our teams’ commitment to achieving our vision.”
The winners of the Insurance Times Awards 2017 will be announced at a ceremony on 7th December at the InterContinental London at The O2.