NORWICH, Tuesday 26th August 2014 – AIRPORT REACHES NEW HEIGHTS IN WHICH? UK AIRPORT PASSENGER SURVEY The annual Which? Member survey of UK airports has just been released and finds that small airports are, on average providing a better experience than larger airports.
The survey rates airports on areas that matter the most to customers, including seating provision, distance to the boarding gates, and queues at security, passport control and baggage reclaim. Norwich International Airport managed to achieve a full five-star rating in five of the ten categories with an overall customer score of 72%.
The survey results show Norwich International is now rated ninth in the small airport category, which is an increase of one place from 2013.
Richard Pace, the airport’s Operations Director commented, “We are delighted with Norwich Airport’s performance in this year’s survey. The airport team is committed to making the airport experience an easier, speedier and less stressful one for all of our passengers and these results are testament to the hard work the airport has undertaken over the past few years to improve facilities at the airport.”
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Notes to editors Which? Conducted the survey in June 2014 and asked their members to complete an online survey about their experiences of flying from and to an airport in the UK. Results are based on experiences from 7,011 members. Large airports have four million or more terminal passengers every year. Small airports have fewer than four million passengers.
